The document discusses using robotic process automation (RPA) to address problems in patient access, scheduling, and registration. Key issues that RPA can help with include incorrect patient data collection costing up to $2,000 per patient, duplicate patient records resulting in average additional costs of $1950 per inpatient stay, and 33% of denied claims stemming from inaccurate patient identification costing hospitals $1.5 million annually. The document advocates for switching to RPA automation to help address these problems and inefficiencies.