Reducing service interruption duration: self assessment worksheet1. Self-assessment Worksheet
Part 1: Your Raw Scores
ELEMENT SCORE
Tools
Breadth
Coverage
Skills
Training
Data
Space
Access
Process
Metrics
Part II: Outage Phase Score
Tools_____ + Breadth_____ = Detect________
Detect = (Tools + Breadth) * “chance” – (metrics + process)
Coverage_____ + Skills_____ + Training_____ = See________
See = (Coverage + Skills + Training) * “chance” – (metrics + process)
Coverage_____ + Data_____ + Space_____ = Engage________
Engage = (Coverage + Data + Space) * “chance” – (metrics + process)
Access_____ + Breadth = Determine________
Determine = (Access + Breadth) * “chance” – (metrics + process)
Access_____ + Skills_____ = Plan________
Plan = (Access + Skills) * “chance” – (metrics + process)
Tools_____ + Training_____ = Mitigate_______
Mitigate = (Tools + Training) * “chance” – (metrics + process)
Metrics_____ + Process_____ = ITSM Bonus________