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Redesign Medical Information System
    The Next Generation of Electronic Medical Record(EMR) System
        in Seoul National University Bundang Hospital (SNUBH)




                             SNU GSCST
                               UX Lab
Intro
Old-fashioned Medical Record Paper Charts
Turned to Electronic Medical Record
        (EMR) System in PC
Screen Examples (As-is)




                    too complicated
                 too much information
How will the next generation of EMR system look like?




                    Something new!
                   Something usable!
                  Something enjoyable!
Project Outline
Project Outline    2
 ‣ Project Goal
   “Prototyping the next generation of EMR system”

 ‣ Project Period
   January 2011- August 2011 (total 8 months)
   (Two phases as the following diagrams)



             4weeks        4weeks           8weeks



1st Phase Understanding    Research         Ideation


                                                     4weeks     4weeks         8weeks



                                    2nd Phase   Understanding   Research      Prototyping
1st Phase
1st Phase   3
 ‣ Project Goal in the 1st Phase
  Understand the context of the information behavior of the Medical team




             4weeks       4weeks         8weeks



1st Phase Understanding   Research        Ideation     “UX concept”


                                                  4weeks        4weeks       8weeks



                                   2nd Phase   Understanding    Research    Prototyping
1st Phase   3
                                                                         Understanding
1. Understanding
- Study the basic medical information system

-   Prepare interview
-   Analysis of as-is EMR screens, including the flow of screens




            <Software such as EMR, PACS, etc.>       <UML, Flow chart>   <Biz Process>
1st Phase     3
                                                                                              Research
2. Research (1)
-   How do they use EMR system in the hospital in real world?
-   Understand the entire work process of each occupational group
-   Use the contextual inquiry & interview methods




“Observations in the context”    “Interviewing based on the observations”   “Summarize the results of
                                                                            the interviews& observations”
1st Phase   3
                                                                   Research
2. Research (2)
-   1 Day Workshop with medical team, SI company, UX lab members
-   Share the research results
-   Confirm the work process of each occupational group
-   Have a brainstorming for the potential concept
1st Phase     3
                                                                                           Research
2. Research (3)
- Participate the healthcare experience design conference 2011

-   Learn the global trends of healthcare information system




                                                  Healthcare Experience Design Conference 2011 @Boston
1st Phase    3
                                                                                            Ideation
3. Ideation (1)
- Make experience map of mega process

-   Draw Emotional Journey Maps(EJM) of each occupational group




           Experience map of mega process                         Emotional Journey Map
1st Phase    3
                                                                               Ideation
3. Ideation (2)
-   Create each persona based on observations and interviews
-   Write possible scenarios
-   Draw the final UX Concepts based on Research




                                                               UX Concepts
                   Persona
2nd Phase
2nd Phase    4
 ‣ Project Goal in the 2nd Phase
   Thoroughly understand the usage of EMR system and make next EMR prototypes
   based on the research results of the 1st and 2nd phases




               4weeks           4weeks            8weeks



1st Phase Understanding         Research           Ideation


                                            4weeks            4weeks      8weeks



                           2nd Phase      Understanding       Research   Prototyping   “View”
2nd Phase   4
                                                          Understanding
1. Understanding
-   UI Pattern Study along with EMR system
-   Make an EMR Pattern library




               <Web source>                  <Book reference>
2nd Phase   4
                                                                                  Research
2. Research
-   Conduct the user test of as-is EMR system under the laboratory environment
-   Observe how to access required information, given several tasks
-   Use think aloud method
2nd Phase     4
                          Prototype
3. Prototyping (1)
-   Paper prototyping
2nd Phase     4
                                                                                           Prototype
3. Prototyping (2)
-   Balsamiq prototyping, showing the interactions between screens and within a screen
2nd Phase     4
                                                                                       Prototype
3. Prototyping (3)
-   Develop 3 types of To-be EMR prototyping with UX lab members only



                                                                        Innovative
                                                                          Team



     Improvement
        Team




                                                          Fixed
                                                          Team
2nd Phase     4
                                                                                        Prototype
3. Prototyping (4)
-   Elaborate each prototypes with medical teams, developers, and graphic designers
-   Discuss the default screen size of future EMR system
-   Co-working with medical teams, developers, and graphic designers for 4 weeks
The final product will be launched in the 2nd quarter of 2013.
 Some delicate works can’t be published before launching.
     I will update the final prototype screens after then.

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Redesign Medical Information System

  • 1. Redesign Medical Information System The Next Generation of Electronic Medical Record(EMR) System in Seoul National University Bundang Hospital (SNUBH) SNU GSCST UX Lab
  • 4. Turned to Electronic Medical Record (EMR) System in PC
  • 5. Screen Examples (As-is) too complicated too much information
  • 6. How will the next generation of EMR system look like? Something new! Something usable! Something enjoyable!
  • 8. Project Outline 2 ‣ Project Goal “Prototyping the next generation of EMR system” ‣ Project Period January 2011- August 2011 (total 8 months) (Two phases as the following diagrams) 4weeks 4weeks 8weeks 1st Phase Understanding Research Ideation 4weeks 4weeks 8weeks 2nd Phase Understanding Research Prototyping
  • 10. 1st Phase 3 ‣ Project Goal in the 1st Phase Understand the context of the information behavior of the Medical team 4weeks 4weeks 8weeks 1st Phase Understanding Research Ideation “UX concept” 4weeks 4weeks 8weeks 2nd Phase Understanding Research Prototyping
  • 11. 1st Phase 3 Understanding 1. Understanding - Study the basic medical information system - Prepare interview - Analysis of as-is EMR screens, including the flow of screens <Software such as EMR, PACS, etc.> <UML, Flow chart> <Biz Process>
  • 12. 1st Phase 3 Research 2. Research (1) - How do they use EMR system in the hospital in real world? - Understand the entire work process of each occupational group - Use the contextual inquiry & interview methods “Observations in the context” “Interviewing based on the observations” “Summarize the results of the interviews& observations”
  • 13. 1st Phase 3 Research 2. Research (2) - 1 Day Workshop with medical team, SI company, UX lab members - Share the research results - Confirm the work process of each occupational group - Have a brainstorming for the potential concept
  • 14. 1st Phase 3 Research 2. Research (3) - Participate the healthcare experience design conference 2011 - Learn the global trends of healthcare information system Healthcare Experience Design Conference 2011 @Boston
  • 15. 1st Phase 3 Ideation 3. Ideation (1) - Make experience map of mega process - Draw Emotional Journey Maps(EJM) of each occupational group Experience map of mega process Emotional Journey Map
  • 16. 1st Phase 3 Ideation 3. Ideation (2) - Create each persona based on observations and interviews - Write possible scenarios - Draw the final UX Concepts based on Research UX Concepts Persona
  • 18. 2nd Phase 4 ‣ Project Goal in the 2nd Phase Thoroughly understand the usage of EMR system and make next EMR prototypes based on the research results of the 1st and 2nd phases 4weeks 4weeks 8weeks 1st Phase Understanding Research Ideation 4weeks 4weeks 8weeks 2nd Phase Understanding Research Prototyping “View”
  • 19. 2nd Phase 4 Understanding 1. Understanding - UI Pattern Study along with EMR system - Make an EMR Pattern library <Web source> <Book reference>
  • 20. 2nd Phase 4 Research 2. Research - Conduct the user test of as-is EMR system under the laboratory environment - Observe how to access required information, given several tasks - Use think aloud method
  • 21. 2nd Phase 4 Prototype 3. Prototyping (1) - Paper prototyping
  • 22. 2nd Phase 4 Prototype 3. Prototyping (2) - Balsamiq prototyping, showing the interactions between screens and within a screen
  • 23. 2nd Phase 4 Prototype 3. Prototyping (3) - Develop 3 types of To-be EMR prototyping with UX lab members only Innovative Team Improvement Team Fixed Team
  • 24. 2nd Phase 4 Prototype 3. Prototyping (4) - Elaborate each prototypes with medical teams, developers, and graphic designers - Discuss the default screen size of future EMR system - Co-working with medical teams, developers, and graphic designers for 4 weeks
  • 25. The final product will be launched in the 2nd quarter of 2013. Some delicate works can’t be published before launching. I will update the final prototype screens after then.