Jahez, the leading online food ordering and delivery platform in Saudi Arabia, has revolutionized the way people enjoy their favorite meals. Launched in 2016, Jahez aims to provide a seamless and convenient experience for customers to order food from a wide selection of restaurants and have it delivered to their doorstep. This case study explores the key features and outcomes achieved by Jahez, as well as the technology employed by Hiteshi to bring this platform to life.

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Redefining Food Ordering and
Delivery in Saudi Arabia
About Project
Jahez, the leading online food ordering and delivery
platform in Saudi Arabia, has revolutionized the way people
enjoy their favorite meals. Launched in 2016, Jahez aims to
provide a seamless and convenient experience for
customers to order food from a wide selection of
restaurants and have it delivered to their doorstep. This
case study explores the key features and outcomes
achieved by Jahez, as well as the technology employed by
Hiteshi to bring this platform to life.
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Key Features
Online Food Ordering and Delivery Platform Doorstep Delivery Service
Jahez offers an intuitive and user-friendly platform that allows
customers to browse menus, place orders, and schedule
deliveries with ease. This online platform has simplified the
food ordering process, eliminating the need for phone calls and
physical menus.
Jahez ensures that customers can enjoy their meals without
leaving the comfort of their homes. The platform collaborates
with a network of reliable delivery partners to ensure timely
and efficient delivery of orders, providing a convenient
solution for busy individuals and families.
Convenient Payment Options Real-Time Order Tracking
To enhance the user experience, Jahez provides a variety of
secure and convenient payment options. Customers can
choose to pay using cash on delivery, credit/debit cards, or
digital wallets, allowing for a seamless and hassle-free
transaction process.
Jahez incorporates real-time order tracking features, enabling
customers to monitor the status of their orders from
preparation to delivery. This transparency empowers
customers with greater control and peace of mind, ensuring a
smooth and reliable food delivery experience.
24/7 Customer Service
Ratings and Reviews
Recognizing the importance of customer satisfaction, Jahez
offers round-the-clock customer service support. Customers
can reach out to the dedicated support team for assistance,
inquiries, or feedback, ensuring prompt and personalized
assistance whenever needed.
Jahez empowers customers to share their dining experiences
by allowing them to rate and review restaurants and dishes.
This feature facilitates transparency and helps other customers
make informed decisions based on genuine feedback and
recommendations
Multilingual Support
Jahez caters to the diverse population of Saudi Arabia by
providing multilingual support. The platform is available in
both Arabic and English, ensuring that customers can navigate
and interact with the platform in their preferred language
Jahez, developed by Hiteshi, has emerged as the leading online food ordering and
delivery platform in Saudi Arabia. With its seamless interface, convenient payment
options, real-time tracking, and 24/7 customer support, Jahez has transformed
the way people order and enjoy their favorite meals. By focusing on customer
satisfaction, Jahez has become a trusted and reliable platform, connecting
individuals with their desired restaurants and culinary delights.
Solutions proposed by Hiteshi
Enhanced Convenience and Efficiency
Jahez has transformed the food ordering and
delivery process, providing customers with a
convenient and efficient platform to access a
wide range of restaurants and culinary options.
Increased Accessibility and Choice
The platform has expanded customers’ dining choices by
offering an extensive selection of restaurants, cuisines, and
dishes. This variety ensures that individuals with diverse
preferences can find something that suits their taste.
Improved Customer Satisfaction
Jahez’s commitment to customer satisfaction, reflected
through its prompt customer service and user-friendly
interface, has garnered positive reviews and loyalty.
The platform’s dedication to continuous improvement
ensures an exceptional experience for all users.
Empowered Restaurant Partners
By partnering with Jahez, restaurants can tap into a broader
customer base and benefit from increased visibility. The
platform acts as a digital marketing channel, enabling
restaurants to reach a wider audience and grow their business