Kelly Thornton is applying for a position at the recipient's company. Adora Cheung, CEO of Homejoy, writes a reference letter highly recommending Kelly. As a top performer in customer service at Homejoy, Kelly was able to multi-task and achieve high utilization. She was driven to fully complete any tasks and was a natural leader, effectively training others. Cheung is confident that Kelly will be an asset to any team due to her energy and abilities.

1. Adora Cheung
580 California St, Floor 7
San Francisco, CA 94104
adora@homejoy.com
July 11, 2014
To whom it may concern:
I am writing to serve as a reference for Kelly Thornton, who is applying for a position at your
company. She deserves serious consideration.
Kelly reported to Anne Carter, head of customer service, in her role at Homejoy. She was
always a high performer and had the ability to multi­task during high volume that allowed
her to achieve almost 100% utilization.
Kelly is very driven. Everytime she was given a task, she took the bull by the horns and ran
as far as she could with the resources she was given. A natural leader, she effectively
trained new CSRs and people on her team respected her decisions and followed her lead.
Above all, Kelly is incredibly energetic and am confident that she’ll bring happiness to any
team she joins. Please reach out to me if you have any questions.
Very Best,
Adora Cheung
CEO, Homejoy