The document describes a real-time customer interaction analytics platform that was developed for ATOM, an e-commerce customer engagement company. The platform included a complete cloud-based solution with customizable triggers to support proactive chat, push notifications, targeted surveys and offers. It also tracked customer demographics and captured analytics through a mobile app. The solution was a custom-built customer experience management platform incorporating AngularJS, Java Spring, MongoDB and AWS hosting.

1. Real-time Customer
Interaction Analytics
Client Case Study

2. About the Client
ATOM is a customer engagement and conversion platform which helps
e-commerce and other web based businesses to improve customer
connect and to provide a personalized customer experience.
ATOM is a complete e-commerce website and a complete cloud based
solution which provided a personalized customer experience.
The client wanted to leverage the development capabilities of
Perfomatix to develop a real-time customer interaction analytics
platform.

3. About the Project
ATOM needed a complete (real time customer interaction) platform which could solve the
following use cases:
• Complete cloud based solution
• Create customizable triggers
• Support proactive chat
• Support push notification
• Support targeted surveys
• Support targeted offers
• Use feedback forms
• Track customer demographics
• Capture actionable analytics
• Mobile apps to track users who are connected

4. The Solution
A complete customer experience management was custom built for
ATOM with the following components:
• Web application

5. Technology Stack Used
• Front End – AngularJS, HTML, CSS, JQuery
• Back End – Java Spring
• Database – MongoDB
• Hosting – AWS

6. Looking for a similar platform?
Drop us an email to set up a meeting with our
development team:
sales@perfomatix.com
Or, you can fill our contact form:
https://www.perfomatix.com/contact-us/

7. THANK YOU