Mapping Human-Centric Product Vision (ProductCamp Boston 2016)ProductCamp Boston
Let’s borrow a page from design thinking to quickly bring stakeholders together as they see the experience through the customer’s eyes, and begin to understand challenges users face.
Sketch a customer journey map for early cross-functional consensus and human-centered product vision.
1. Start with an empathy map activity
2. Identify a primary user scenario
3. Identify touch points and channels in the user scenario
4. Map the journey (scenario) with an affinity diagram activity capturing all interaction and emotional highs and lows
In the end, the team will have:
• gained internal consensus on what the customer experience should be across channels
• established assumptions about the customer’s mindset and goals that can inform user research and product planning
• begun to communicate a new, customer-centric product vision and framework for telling the product story and creating user stories
These collaborative sessions can be as short as 90 minutes to 2 hours, but we’ll cover it in 30 minutes.
About David Scharn
UX Architect
Over 20 years in high tech product and information design, including human factors, usability assessment, user research, information architecture, interaction design, content design, technical writing, user experience design.
Qoppa Software specializes in PDF software to create, display or manipulate PDF documents. We offer a wide-range of products including components and libraries for integrators or developers to use within their own processes as well as ready-to-use applications for end-users or for the server-side.
SparkLabs Global Wireless Industry Overview 2014Bernard Moon
Slides provide a snapshot of the wireless industry and serves as a "cheat sheet" to the mobile space: industry rankings, trends, and detailed company overviews. Profiles select companies from Fortune 500 to startups attempting to disrupt the mobile landscape.
Mapping Human-Centric Product Vision (ProductCamp Boston 2016)ProductCamp Boston
Let’s borrow a page from design thinking to quickly bring stakeholders together as they see the experience through the customer’s eyes, and begin to understand challenges users face.
Sketch a customer journey map for early cross-functional consensus and human-centered product vision.
1. Start with an empathy map activity
2. Identify a primary user scenario
3. Identify touch points and channels in the user scenario
4. Map the journey (scenario) with an affinity diagram activity capturing all interaction and emotional highs and lows
In the end, the team will have:
• gained internal consensus on what the customer experience should be across channels
• established assumptions about the customer’s mindset and goals that can inform user research and product planning
• begun to communicate a new, customer-centric product vision and framework for telling the product story and creating user stories
These collaborative sessions can be as short as 90 minutes to 2 hours, but we’ll cover it in 30 minutes.
About David Scharn
UX Architect
Over 20 years in high tech product and information design, including human factors, usability assessment, user research, information architecture, interaction design, content design, technical writing, user experience design.
Qoppa Software specializes in PDF software to create, display or manipulate PDF documents. We offer a wide-range of products including components and libraries for integrators or developers to use within their own processes as well as ready-to-use applications for end-users or for the server-side.
SparkLabs Global Wireless Industry Overview 2014Bernard Moon
Slides provide a snapshot of the wireless industry and serves as a "cheat sheet" to the mobile space: industry rankings, trends, and detailed company overviews. Profiles select companies from Fortune 500 to startups attempting to disrupt the mobile landscape.
DASH - Josh Curtis - Dominating Influencer Marketing for Mobile Games - Chart...Josh Curtis
DASH Games Conference - Josh Curtis from Chartboost
1. Why Influencers are the Future
2. Case Study: Ponos - 25M Downloads
3. How to Make Games Influencers Want to Play
4. How to Work with Influencers
5. Case Study: Gênio Quiz - 80M Views
Loan Point- A Reliable Hub of Money LendingJessica Rodz
Loan Point is one such place where every UK citizen can shop for wide range of loan options according to their needs. It provides all the loans on reasonable APRs and flexible repayments. To know more, visit: https://goo.gl/MWMZD1
Power of LinkedIn Lookup: finding hidden talent in your organization | Talent...LinkedIn Talent Solutions
Ankit Gupta, Principle Product Manager, LinkedIn
Andrew Ahn, Head of Marketing, Lookup, LinkedIn
LinkedIn's latest app, Lookup, lets any employees to find, learn about and contact people they work with. You can search for coworkers by their title, name, skill, past experience, expertise, and more. Come learn how to use LinkedIn Lookup not only to better connect with coworkers, but also to find the right people within your organization who might be perfect for that role you are looking to fill.
Check out the best of Talent Connect: http://bit.ly/1MBqz6m
CDC International Logistics - Company and Service IntroductionVegard Synnes
CDC International Logistics is a Chinese logistics company headquartered in Shanghai. They focus 100% on providing excellent logistic services for the automotive OEM's and tier suppliers.
Stacy Zapar, Founder & CEO, Tenfold. Stacy Zapar is a longtime recruiter and sourcer who’s parlayed those skills into a consulting and training career focused on employer branding, social recruiting, and sourcing strategies. In this session, Stacy will share her best tips, tricks, and strategies that have made her most successful over the years. Learn quick, easy ways to maximize your recruiting ROI by building relationships, optimizing your recruiting process, improving candidate experience, driving employee referrals, increasing candidate engagement and strengthening your personal and employer brands. You will walk away with the inspiration and the how-to knowledge to begin making smart changes right away that will have immediate impact. Check out the best of Talent Connect: http://bit.ly/1MBqz6m
Anatomy of an Intranet (Triangle SharePoint User Group) October 2016Michael Greene
Presented at the Triangle SharePoint User Group (TRISPUG.com) on October 7, 2014.
While many people see the intranet as a pretty (hopefully) homepage, in reality the modern enterprise intranet is a complex animal of many moving parts. Structuring of the information within the intranet, how that information is presented to the user, how the user interacts with it, how the organization manages it, and the physical branding that sits on top of all of it are all critical conversations to have if an intranet is going to be effective. In this session we’ll explore the building blocks of a successful intranet and discuss common intranet pitfalls to avoid on your next intranet roll-out.
Empowering Customer Success through Product FeedbackGainsight
What's the single biggest factor in whether or not a customer churns? Don't overthink it — it's whether or not the product is meeting their needs. But what's the biggest factor in whether or not your product is meeting your customers' needs? It's Customer Success. That means the relationship between Product and Customer Success is crucial for any recurring revenue business.
This webinar will feature Rahul Jain, Founder and VP of Customer Success at Pendo, and Guarav Kotak, Senior Director of Product at Gainsight. Together, they'll explore how to create a positive feedback loop between Customer Success and Product to improve both teams' metrics.
DASH - Josh Curtis - Dominating Influencer Marketing for Mobile Games - Chart...Josh Curtis
DASH Games Conference - Josh Curtis from Chartboost
1. Why Influencers are the Future
2. Case Study: Ponos - 25M Downloads
3. How to Make Games Influencers Want to Play
4. How to Work with Influencers
5. Case Study: Gênio Quiz - 80M Views
Loan Point- A Reliable Hub of Money LendingJessica Rodz
Loan Point is one such place where every UK citizen can shop for wide range of loan options according to their needs. It provides all the loans on reasonable APRs and flexible repayments. To know more, visit: https://goo.gl/MWMZD1
Power of LinkedIn Lookup: finding hidden talent in your organization | Talent...LinkedIn Talent Solutions
Ankit Gupta, Principle Product Manager, LinkedIn
Andrew Ahn, Head of Marketing, Lookup, LinkedIn
LinkedIn's latest app, Lookup, lets any employees to find, learn about and contact people they work with. You can search for coworkers by their title, name, skill, past experience, expertise, and more. Come learn how to use LinkedIn Lookup not only to better connect with coworkers, but also to find the right people within your organization who might be perfect for that role you are looking to fill.
Check out the best of Talent Connect: http://bit.ly/1MBqz6m
CDC International Logistics - Company and Service IntroductionVegard Synnes
CDC International Logistics is a Chinese logistics company headquartered in Shanghai. They focus 100% on providing excellent logistic services for the automotive OEM's and tier suppliers.
Stacy Zapar, Founder & CEO, Tenfold. Stacy Zapar is a longtime recruiter and sourcer who’s parlayed those skills into a consulting and training career focused on employer branding, social recruiting, and sourcing strategies. In this session, Stacy will share her best tips, tricks, and strategies that have made her most successful over the years. Learn quick, easy ways to maximize your recruiting ROI by building relationships, optimizing your recruiting process, improving candidate experience, driving employee referrals, increasing candidate engagement and strengthening your personal and employer brands. You will walk away with the inspiration and the how-to knowledge to begin making smart changes right away that will have immediate impact. Check out the best of Talent Connect: http://bit.ly/1MBqz6m
Anatomy of an Intranet (Triangle SharePoint User Group) October 2016Michael Greene
Presented at the Triangle SharePoint User Group (TRISPUG.com) on October 7, 2014.
While many people see the intranet as a pretty (hopefully) homepage, in reality the modern enterprise intranet is a complex animal of many moving parts. Structuring of the information within the intranet, how that information is presented to the user, how the user interacts with it, how the organization manages it, and the physical branding that sits on top of all of it are all critical conversations to have if an intranet is going to be effective. In this session we’ll explore the building blocks of a successful intranet and discuss common intranet pitfalls to avoid on your next intranet roll-out.
Empowering Customer Success through Product FeedbackGainsight
What's the single biggest factor in whether or not a customer churns? Don't overthink it — it's whether or not the product is meeting their needs. But what's the biggest factor in whether or not your product is meeting your customers' needs? It's Customer Success. That means the relationship between Product and Customer Success is crucial for any recurring revenue business.
This webinar will feature Rahul Jain, Founder and VP of Customer Success at Pendo, and Guarav Kotak, Senior Director of Product at Gainsight. Together, they'll explore how to create a positive feedback loop between Customer Success and Product to improve both teams' metrics.
