Rakan Wasef Shwayat is applying for a guest relations position. He has over 5 years of experience in spa and concierge roles at Kempinski Hotel Ishtar Dead Sea in Jordan, including as a concierge agent, spa concierge, spa receptionist, and spa attendant. He is proficient in spa and hotel booking systems and has a hotel and tourism training certificate. References are provided from his current and previous managers.

1. Rakan Wasef Shwayat
Work Address: P.O. Box 941806. Amman 11194. Jordan
E-mail: rakanshwayat@gmail.com
Skype ID: rakanshwaiat
Mobile: +962 78 979 1008
Post Appliedfor: Guestrelations
Work Experience:
 Kempinski HotelIshtarDeadSea Concierge agent
2015 october up to present
 Resense Spa Kempinski Hotel IshtarDeadSea Spa Concierge
2015 January to 2015 october
 AnantaraSpa Kempinski Hotel IshtarDeadSea Spa Receptionist
2013 June to 2015 January.
 AnantaraSpa Kempinski Hotel IshtarDeadSea Spa Attendant
2011 October to 2013 June
Responsibilities:
 Responsibleforthe guesttransportationarrangment.
 Resbonsible forbookingflightticketforthe guest.
 Resbondsible forrestaurantbooking.
 Responsible forthe lostandfounditems.
 Resbonsible fortourarrangment.
 The concierge has to be the guestkeys
 Responsible forthe openingandclosingof the entire spa.
 Give instructionandguidance togymand pool uses.Watchingforthe welfare andsafetyof
all.
 The abilitytoenforce the sparulesand regulationwithguest.
 To ensure changingareasand relaxationroomsare tidy,cleanandstockedwithlinenand
towel atall times.

2.  The abilitytohandle lostandfounditems.
 The abilitytoreportequipmentmalfunctionpromptlyandaccurately.
 The abilitytoensure safetyproceduresisfollowedandnotifiessecurityof anyaccidentor
injury.
 The abilitytotake appointmentbookingbothfitnessandspa.
 The abilitytoassistguestand provide accurate informationtoguestinacourteousmanner;
fill all reasonableguestorrequirements;anticipatesguestneeds.
 The abilitytorecite all hotel services,hoursof operation,keypersonnel,hotel policies.
 The abilitytokeepthe spa andseniormanagementwell informedof anyguestsproblemor
complainsswiftly,withsmileandtothe satisfactionof the guest.
 The abilitytodisplayahighlevel of integrityandprofessionalismatall timesindealingwith
guests,employeesandoutside contacts.
 The abilitytoperformothertaskor projectasassignedbyhotel managementandstaff.The
abilitytouse the hotel computersystemandtelephone system.
Character reference:
 SeemaLodi Spa Director Resense Spa KempinskiHotel IshtarDeadSea
Mobile # +962 79 590 6669
 Wanalee Samutkhochorn Spa Manager Resense Spa KempinskiHotel IshtarDeadSea
Mobile # +962 79 545 4226
 Adli Atar EngineerDirector Kempinski Hotel IshtarDeadSea
Mobile # + 962 79 652 0522
Reason to move: Expandmyknowledge ontopof the hotel experience,andtoworkina challenging
environmentwithemergingtrendsinthe hospitalityandhealthcare industryforanexcellentfuture.
ComputerSkills:
 Spa Booker
 FidelioSystem
 Micros System
 AmadeusReservationSystem
 GalileoReservationSystem
Educational Background:
 Yarmoukuniversity Hotel and TourismTrainingCourse