The document discusses a concept called 'qtime,' which focuses on providing real-time wait time metrics for emergency rooms through mobile apps and websites. It highlights that the primary issue patients face is not the length of the wait but the uncertainty regarding wait times. The initiative aims to pilot this idea in hospitals to enhance patient experience and satisfaction.

1. QTime
Simple idea…BIG impact
the power of “billboard” wait times & metrics

2. we’ve all been there…
…will I wait 5 minutes
or 5 hours?

3. idea validation Public Survey
Interviews with ER Staff
YouTube Video
“#1 complaint is not the wait times…
it’s NOT KNOWING the wait times”

5. informing
patients
calculate wait times for
nearby ER’s
smart phone “apps”
mobile website
waiting room “Live Queue”

6. empowering practitioners

7. idea to
pilot
http://qtime.sytes.net

8. “A well informed wait is a subjectively shorter
wait…
…Q-Time sounds like it could be ideally suited to
provide many of the metrics we'd want to display...
… Do you have a hospital as a live test bed or
need one/another one?…
I look forward to hearing from you, and learning
more about what T4G has been cooking up!”
Acting Medical Director, Emergency Services
Large Hospital in Ontario

9. let’s change the world together…
vote QTime!
http://qtime.sytes.net