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Achieve Your Purpose with Ericsson's 4 Quality Standards
- 1. Our Purpose & the 4 Quality Standards to achieve it!
- 2. Ericsson Internal | 2016-11-17 | Page 2 “We enable the Networked Society” Our Purpose By inspiring each other to take action and create synergies with positive attitude and service excellence that make possible the Networked Society.
- 3. Ericsson Internal | 2016-11-17 | Page 3
- 4. Ericsson Internal | 2016-11-17 | Page 4 quality standard & action! First and utmost, we must guarantee peoples safety and customer network integrity to assure service and business continuity.
- 5. Ericsson Internal | 2016-11-17 | Page 5 quality standard & action! We listen intently to our customers to determine exactly what they need and what they are expecting. We are willing to surpass those expectations to deliver an awesome experience.
- 6. Ericsson Internal | 2016-11-17 | Page 6 quality standard & action! We walk the extra mile to honor our commitments. We deliver what we promised in the right way the first time all the time
- 7. Ericsson Internal | 2016-11-17 | Page 7 quality standard & action! We provide the leanest and most agile operation possible. We will continuously examine our processes for effectiveness and relevance.
- 8. Ericsson Internal | 2016-11-17 | Page 8
Editor's Notes
- Basic TIPs for PPT Tailor your message: Demonstrate how the larger vision is relevant to your team’s work. Know what your team cares about the most (e.g. a high-quality end product) and explain how the vision will help them achieve that end result. Service Culture is key to keep our business going!! Design an action plan: Next, focus on converting vision into action. Point the team in the right direction by setting specific timelines and benchmarks that lead to your ultimate goal. Define time-bound and measurable action steps. What do we need to achieve our purpose? Employee engagement, trust, synergies & service excellence Engage them emotionally: It is not enough to describe organizational benefits of the new vision. Give your team a personal reason to be motivated – drive down the benefit to the individual level and engage them emotionally. Paint a picture of success: Describe exactly what success will look like for your team, e.g. forecast how customers will respond to the new product. This helps everyone envision the same goal and boosts morale, helping members feel invested and motivated. How are we as GSC supporting Ericsson global transformation.
- Activity:1 Personal and teams of 5 Play video: We enable the network society. Time: 2.02 minutes 2. Reflects about Ericsson´s purpose. ¿ What is the value to enable the network Society? 3.- Reflects about your personal purpose. Is the difference to say what do you do and why do you do ? 4.- Aligning our purpose (as employee) and Ericsson´s purpose. Mentioned 5 daily activities that contribute to achieving our purpose. The instructor analyzes answers related to alienation between each personal purpose (as employee) and our purpose (as Ericsson). (5 minutes) Total Time: 20 minutes Some Conclusion: The world is changing at an ever-increasing pace, and is simultaneously facing greater socioeconomic and environmental challenges. Twenty-first century Information and Communications Technology (ICT) offers cities newfound possibilities for addressing these challenges, by optimizing resource use, improving connectivity and increasing socioeconomic prosperity. The connected home journey: Quadruple play, all connected devices, The growing demand for IP services and TV Anywhere experiences has accelerated the need for long-term IP transformation to support a unified user experience across all traditional in-home and new IP devices
- Activity:1 Personal and teams of 5 Play video: We enable the network society. Time: 2.02 minutes 2. Reflects about Ericsson´s purpose. ¿ What is the value to enable the network Society? 3.- Reflects about your personal purpose. Is the difference to say what do you do and why do you do ? 4.- Aligning our purpose (as employee) and Ericsson´s purpose. Mentioned 5 daily activities that contribute to achieving our purpose. The instructor analyzes answers related to alienation between each personal purpose (as employee) and our purpose (as Ericsson). (5 minutes) Total Time: 20 minutes Some Conclusion: The world is changing at an ever-increasing pace, and is simultaneously facing greater socioeconomic and environmental challenges. Twenty-first century Information and Communications Technology (ICT) offers cities newfound possibilities for addressing these challenges, by optimizing resource use, improving connectivity and increasing socioeconomic prosperity. The connected home journey: Quadruple play, all connected devices, The growing demand for IP services and TV Anywhere experiences has accelerated the need for long-term IP transformation to support a unified user experience across all traditional in-home and new IP devices