This document summarizes the results of a quality assurance evaluation of the Maldives Resort & Spa Rangali Island. The resort received an overall score of 95.73%, considered outstanding. Guest rooms scored the lowest at 94.26% due to lower scores for cleanliness and condition standards in the rooms. All other areas scored above 95%, with commercial facilities and food and beverage facilities both above 95.5%. The resort has improved its scores since the previous evaluation in most areas.

1. Preliminary Quality Assurance Evaluation
Hotel Name: Maldives Resort & Spa Rangali Island
Facility ID: 42026
InnCode: MLEHI
General Manager: Carsten Schieck Assumed Position: 2003-07-18
Asst. General Manager: Assumed Position:
Management Company: Hilton Hotels Corporation Consultant: Reinaldo Ruiz
Previous Eval: 07/18/2011 Regular Acceptable 82.95% Current Eval: 12/2/2011 Regular
Quality Assurance Index Score ( 3829.05 / 4000.00 ) 95.73%
(X) Lowest Multiplier (See Chart Below) 100.00%
(=) Final Score: 95.73% Outstanding
Multipliers (Scoring Caps)
Overall Graded Issues 100.00%
Overall Service SALT (Prev Score 78.30% ) 100.00%
Guest Room/Suite Deficiency or Room Failures 100.00%
Failed Main Area 100.00%
Failed Sub Area 100.00%
2+ Failed Sub Areas (Common Main Area) 100.00%
Overall Guest Room Cleanliness (Prev Score 75.10% ) 100.00%
Balanced Scorecard Summary
Cleanliness Condition Standards
98.78% 92.51% 95.96%
Previous Scorecard Summary
Cleanliness Condition Standards
98.98% 92.29% 81.82%
Point Value By
Area
Points
Remaining By
Area Previous Scores
Current Sub
Area Score
Current Main
Area Score
BRAND STANDARDS 1000 959.60 81.82% 95.96%
1) Brand Standards 500 479.80 73.74% 95.96%
2) Service Delivery Standards 500 479.80 89.90% 95.96%
Commercial Facilities 1000 955.90 96.89% 95.59%
1) Business Center 100 100.00 100.00% 100.00%
2) Corridors/Elevators/Stairwells 500 500.00 100.00% 100.00%
3) Exterior Components 500 493.70 99.58% 98.74%
4) Gift Shop 100 99.00 99.50% 99.00%
5) Heart of the House 100 84.00 89.00% 84.00%
6) Lobby/Entrance/Reg Area 500 500.00 99.37% 100.00%
7) Public Restrooms 250 246.80 99.36% 98.72%
8) Recreation Facilities 250 232.40 94.88% 92.96%
Food and Beverage Facilities 1000 983.55 95.75% 98.36%
1) Kitchens 250 242.00 88.86% 96.80%
2) Lounge Facilities 250 246.80 97.93% 98.72%
3) Meeting Facilities 250 250.00 100.00% 100.00%
4) Prefunction Space 250 250.00 100.00% 100.00%
5) Restaurant Facilities 500 494.75 98.11% 98.95%
Guest Rooms 1000 930.00 94.26% 93.00%
1) Guest Bathrooms 500 493.00 98.60% 98.60%
2) Guest Rooms 500 437.00 89.92% 87.40%
3) Individual Guest Room Failure 500 500.00 100.00% 100.00%
Scoring Criteria
Outstanding = 90.00 -
100%
Acceptable = 80.00 -
89.99%
Acceptable = 75.00 -
79.99%
Unacceptable = 74.99% &
below
Progress = Approved
Renovation Plan
V 2.0.6C