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QA ON A
SHOESTRING:
HOW TO IMPROVE
WHEN YOU DON'T
HAVE TIME TO
IMPROVE
SD EXPO AMERICAS 2019
#sdexpo
EJ Thomas
SD: @EJ Thomas
ITHAKA
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas
QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas

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QA on a Shoestring: How to Improve When You Don't Have Time to Improve by EJ Thomas

  • 1. QA ON A SHOESTRING: HOW TO IMPROVE WHEN YOU DON'T HAVE TIME TO IMPROVE SD EXPO AMERICAS 2019 #sdexpo EJ Thomas SD: @EJ Thomas ITHAKA