This document provides an agenda for the IBM Service Management for Communication Service Providers conference taking place from March 3-6 at the MGM Grand in Las Vegas. The agenda includes general sessions, breakout sessions, demonstrations and user group meetings focused on topics like network management, analytics, cloud services, security and more. Keynote speakers will discuss opportunities in communications services and best practices.

1. IBM Service Management for
Communication Service Providers
General Information
Sunday, March 3rd
6:00 p.m. – 8:30 p.m. Pulse Solution Expo Welcome Reception
Monday, March 4th
8:00 a.m. – 9:30 a.m. Opening General Session – Turn Opportunities into Outcomes
1
0:00 a.m. – 1:00 a.m.
1 Stream Keynotes
11:15 a.m. – 12:15 p.m. Stream Keynotes
1
2:00 p.m. – 6:00 p.m. Solution Expo Open
2:00 p.m. – 6:00 p.m. Breakout Sessions
6:00 p.m. – 7:00 p.m. Birds of a Feather Sessions
7:00 p.m. – 0:00 p.m.
1 Pulse Palooza with Carrie Underwood
Tuesday, March 5th
8:00 a.m. – 9:30 a.m. General Session – Best Practices “In Action”
1
0:00 a.m. – 12:15 p.m. Breakout Sessions
11:15 a.m. – 2:45 p.m.
1 Business Leadership Forum - Hot Topics for Communications Service Providers –
IDC Analyst Lead Discussion
1
2:00 p.m. – 7:00 p.m Solution Expo Open
2:00 p.m. – 6:00 p.m. Breakout Sessions
6:00 p.m. – 7:00 p.m. Birds of a Feather Sessions
Wednesday, March 6th
9:00 a.m. – 0:30 a.m.
1 General Session – The Innovation Roadmap
11:00 a.m. – 2:00 p.m.
1 Breakout Sessions
1
2:00 p.m. – 4:00 p.m. Solution Expo Open
2:00 p.m. – 4:30 p.m. Breakout Sessions
Communication Service Provider Demonstrations
Network and Customer Integrate network, customer and endpoint information to manage customer experience of mobile
Analytics for Smarter services. This demonstration will include IBM Netcool Network Analytics, Cognos and Pure Data.
Networks
Management of your Managing the availability and performance of your network using IBM Tivoli Network Management
Network capabilities. Ensuring better levels of service for your clients and your business using Netcool Network
Management from IBM.
Assurance of 4G/LTE Service Assurance that enable providers to deliver 4G/LTE networks that deliver HD video quality and
Services mobile video chats at the highest levels of quality. This demo will be largely based on Tivoli Netcool.
Metro Ethernet / Backhaul Management of your metro ethernet / backhaul infrastructure to provide better performance visibility and
Management thereby assuring greater levels of service using IBM Tivoli Netcool with Cognos.
Managed Service Provider – Managed Service Providers: evolve your solutions and create new opportunities for growth from cloud
Cloud Service Delivery and storage to traditional data center and managed network services.
Intelligent Site Operations Use advanced analytics to improve operations of remote sites (i.e. cell towers), central offices, data
centers, and other facilities. This demonstration will include IBM Maximo, IBM TRIRIGA, IBM SmartCloud
Control Desk and other offerings.
March 3 – 6
Industry Roadmaps MGM Grand – Las Vegas, Nevada

2. IBM Service Management for
Communication Service Providers
User Groups, Birds of a Feather, Expo Theater, Breakout Sessions
Time Session ID Session Title
Monday, March 4th
1:30 p.m. – 1:50 p.m. CSP-1795 Why Network Device Modeling is Important to the Cloud
2:00 p.m. – 3:00 p.m. CSP-1620 Coordinating Network Element Discovery through Tivoli Products into a Maximo
CMDB at US Cellular
3:30 p.m. – 4:30 p.m. CSP-2231 Service Provider Analytics and the Big Data Challenge
4:00 p.m. – 5:00 p.m. CSP-2295 Implementing a Network Analytics Solution in Your Operations Environment:
Things to Consider
5:00 p.m. – 6:00 p.m. CSP-1876 Improving Service Quality while Minimizing Operations Expenditure at Vodafone
New Zealand
5:00 p.m. – 6:00 p.m. MME-1487 Virtualization for Secure and Private Mobile Device Management
6:00 p.m. – 7:00 p.m. CSP-1099 Tivoli Netcool/OMNIbus and Tivoli Network Manager Integration with Tivoli System
Automation for Multiplatforms
Tuesday, March 5th
1 :00 a.m. – 1:00 a.m.
0 1 ICS-1535 Energy Intelligence Integration at AT&T with TREES
11:15 a.m. – 12:15 p.m. IAM-1323 How Claro/PRT Manages Privileged and Shared Identities
11:15 a.m. – 12:15 p.m. MCS-1159 Be Your Own Cloud Service Provider
11:15 a.m. – 12:15 p.m. CSP-1897 Network Permormance Management – Supporting Customer SLAs and
Cloud Services
11:15 a.m. – 2:45 p.m.
1 BLF-2289 Business Leadership Forum - Hot Topics for Communications Service Providers –
IDC Analyst Lead Discussion
1
2:30 p.m. – 1:30 p.m. OPM-2143 Event Management as the Foundation of Service Assurance
1
2:30 p.m. – 1:30 p.m. MCS-1609 Discovering the Win-Win Relationship for MSPs and Customers with
Desktop-as-a-Service
2:00 p.m. – 3:00 p.m. UMT-1696 Realization of Integrated Security Intelligence and Predictive Threat Analytics at
Bharti Airtel
2:00 p.m. – 3:00 p.m. CSP-1794 Tivoli Network Configuration Management Case Study at TIM Brazil, Plus a
Roadmap Update
3:30 p.m. – 4:30 p.m. OPM-1064 T-Systems’ Experiences with Increasing Customer and Internal Business Service
Management Usage
3:30 p.m. – 4:30 p.m. MCS-1711 How Orange Business Services Accelerated the Introduction of Value-Add Services
for Unified Device Management with IBM Endpoint Manager
3:30 p.m. – 4:30 p.m. CSP-1222 Transforming Technology Operations for Future Success at Cox Communications
3:30 p.m. – 4:30 p.m. CSM-2141 Leveraging Service Management “beyond IT” to Smarter Infrastructure
4:00 p.m. – 5:00 p.m. CSP-2296 Best Practices for 4G/LTE Network Management
5:00 p.m. – 6:00 p.m. CSP-2049 Using Tivoli Netcool and Maximo for Smart Monitoring of Complex Environments and
Multi-Layered, Cross-Domains Networks
Please Note: This roadmap is accurate at the time of publication, but is subject to change.
Please check the conference website for the current agenda:
ibm.com/software/tivoli/pulse/agenda.html
March 3 – 6
Industry Roadmaps MGM Grand – Las Vegas, Nevada

3. IBM Service Management for
Communication Service Providers
User Groups, Birds of a Feather, Expo Theater, Breakout Sessions
Wednesday, March 6th
11:00 a.m. – 2:00 p.m.
1 AOZ-2167 System Automation Client Case Study – Rogers
11:00 a.m. – 2:00 p.m.
1 CSM-1814 How China Unicom Uses IBM SmartCloud Provisioning to Manage the Workload at Its
Management Platform
11:00 a.m. – 2:00 p.m.
1 OPM-1361 How to Empower Your Service Management Team with Data from Federated Sources
Using IBM Jazz for Service Management
11:00 a.m. – 2:00 p.m.
1 MCS-1224 How Star Technology Leverages IBM SmartCloud Monitoring to Better Manage
Virtua IaaS
11:00 a.m. – 2:00 p.m.
1 CSP-1445 The Role of Operations Support Systems in Delivering the Complete Customer
Experience: Insight from Amdocs
1
2:30 p.m. – 1:30 p.m. MCS-2207 Realizing Immediate Customer Benefits Using IBM Endpoint Manager
1
2:30 p.m. – 1:30 p.m. CSP-1355 Tivoli Netcool Best Practices with Grupo Salinas Mexico: Ensuring a High Availability
Network for End- to-End Services
2:00 p.m. – 3:00 p.m. MCS-1939 Transform Your Networks, Operations and Customer Experience with Alcatel-Lucent’s
Managed Services Capabilities
2:00 p.m. – 3:00 p.m. CSP-2232 How Tivoli Netcool Supports Rapid Network Expansion for Service Providers in
High-Growth Markets
3:30 p.m. – 4:30 p.m. CSM-1870 IBM Cloud Technology Helps Business Innovation at China Mobile Group
Gansu Company
3:30 p.m. – 4:30 p.m. CSP-1216 How Slovak Telekom Utilized the IBM Tivoli Portfolio to Build a State-of-the-Art
Monitoring Solution
3:30 p.m. – 4:30 p.m. STI-1890 Secure Access, Gain Security Intelligence and Manage Compliance for Your Cloud
with IBM’s SmartCloud Security Solution Approach
Please Note: This roadmap is accurate at the time of publication, but is subject to change.
Please check the conference website for the current agenda:
ibm.com/software/tivoli/pulse/agenda.html
March 3 – 6
Industry Roadmaps MGM Grand – Las Vegas, Nevada