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Project managers use this conflict resolution technique most often: A. Smoothing B. Confronting
C. Norming D. Forcing You are the project manager tor a web development project. You hold
regular project status meetings and publish status reports on a timely basis. You know that
communication is one of your most important functions. As such, all of the following are true
except: A. Senders are responsible for sending clear, concise, complete messages. B. Receivers
are responsible for understanding the message. C. Communication can be vertical or horizontal
or both. D. Effective communication techniques include making eye contact, nodding, and
asking clarifying questions.

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