The group followed several steps in their project:
1) Creating a Google Form interview for restaurant/hotel owners and interviewing them to understand problems.
2) Designing a solution to help small and medium hospitality businesses overcome problems by effectively monitoring, converting, and understanding customers.
3) The proposal is a mobile application CRM tool to help owners track, convert, and understand customers to increase profits. It will provide training and act as a standalone CRM application.
Now, Restaurant business is not only related to food delivery service, but it became an entire business that includes everything which tends to customer happiness. Here, I am discussing some popular Restaurants feedback app that is the core of any business and factor of growth.
Pitch deck for Tattle. Tattle is an iOS mobile app and SaaS based product that enables local merchants to obtain private and unbiased customer feedback in its most actionable form, while customers are incentivized to return for repeat purchases through earned deals.
Now, Restaurant business is not only related to food delivery service, but it became an entire business that includes everything which tends to customer happiness. Here, I am discussing some popular Restaurants feedback app that is the core of any business and factor of growth.
Pitch deck for Tattle. Tattle is an iOS mobile app and SaaS based product that enables local merchants to obtain private and unbiased customer feedback in its most actionable form, while customers are incentivized to return for repeat purchases through earned deals.
The Cost structure for food delivery app-to-app workflow is highly dependent on the three types of participants using the app platform. The app's basic functionality requires app owners to partner with several restaurants and food chains single-handedly. And on the other hand, we bring responsible shipping agents aboard the platform. So, once your business is launched, you can easily distribute requests among your partners and complete orders very fluently.
How To Capture Service Recovery OpportunitiesMicroMetrics
Service failures are inevitable in every industry, but hotel management’s response to a negative customer experience determines how their hotel will be perceived and whether or not their guests will come back.
Reduce Customer Churn, Grow word of mouth (onine & offline) with Ecokenreimer
This slide deck explains how Eco works for a business and how it helps companies become customer attentive ... So much so that their referrals grow through word of mouth (online & offline) and customer churn reduces dramatically.
Article presentation. Putting behavioral psychology to work to improve the c...Moeed123
Putting behavioral psychology to work to improve
the customer experience
By Dilip Bhattacharjee, Keith Gilson, and Hyo Yeon
ARTICLE PUBLISHED ON MARCH 2018
This assignment was part of the hiring process at Tracxn. The problem statement was designing an effective customer ticketing system. The detailed problem statement is shared below-
You are the Head of the Customer Support department for a B2B company providing research services. Your team acts as the primary point of contact for all customer queries and is responsible for resolving them. Each customer query is treated as a ticket and the system to resolve these tickets is being referred to as the ticketing system. You are required to design this ticketing system.
Problem Statement-
As of 2022, Teams has over 270 million monthly active users. Launched in 2017, with 2 million monthly active users, they have been able to grow their users more than 10x times in only 5 years. You’ve recently joined as VP of Product with Microsoft Teams. You realized your forte has been to cater mainly to businesses and educational institutions up until now, with the entire application built around making collaboration better in workspaces and schools and colleges.
However, with offices and schools/colleges opening up, you fear Teams might become obsolete and start losing the growth trajectory they have been on up until now. You want to break your synonymity with only offices and educational institutions and want to bring changes in the current app to acquire more users who are looking to communicate with others.
The Cost structure for food delivery app-to-app workflow is highly dependent on the three types of participants using the app platform. The app's basic functionality requires app owners to partner with several restaurants and food chains single-handedly. And on the other hand, we bring responsible shipping agents aboard the platform. So, once your business is launched, you can easily distribute requests among your partners and complete orders very fluently.
How To Capture Service Recovery OpportunitiesMicroMetrics
Service failures are inevitable in every industry, but hotel management’s response to a negative customer experience determines how their hotel will be perceived and whether or not their guests will come back.
Reduce Customer Churn, Grow word of mouth (onine & offline) with Ecokenreimer
This slide deck explains how Eco works for a business and how it helps companies become customer attentive ... So much so that their referrals grow through word of mouth (online & offline) and customer churn reduces dramatically.
Article presentation. Putting behavioral psychology to work to improve the c...Moeed123
Putting behavioral psychology to work to improve
the customer experience
By Dilip Bhattacharjee, Keith Gilson, and Hyo Yeon
ARTICLE PUBLISHED ON MARCH 2018
This assignment was part of the hiring process at Tracxn. The problem statement was designing an effective customer ticketing system. The detailed problem statement is shared below-
You are the Head of the Customer Support department for a B2B company providing research services. Your team acts as the primary point of contact for all customer queries and is responsible for resolving them. Each customer query is treated as a ticket and the system to resolve these tickets is being referred to as the ticketing system. You are required to design this ticketing system.
Problem Statement-
As of 2022, Teams has over 270 million monthly active users. Launched in 2017, with 2 million monthly active users, they have been able to grow their users more than 10x times in only 5 years. You’ve recently joined as VP of Product with Microsoft Teams. You realized your forte has been to cater mainly to businesses and educational institutions up until now, with the entire application built around making collaboration better in workspaces and schools and colleges.
However, with offices and schools/colleges opening up, you fear Teams might become obsolete and start losing the growth trajectory they have been on up until now. You want to break your synonymity with only offices and educational institutions and want to bring changes in the current app to acquire more users who are looking to communicate with others.
Indian start-ups are going through a hard time, with many of them laying off employees for reasons like conserving cash for day-to-day operations. Since the start of this year, almost 8,000 employees have been laid off from various start-ups, indicating trouble brewing in the near future. Some estimates say that this number will likely increase as the year progresses. Other instances like Paytm’s Paytm mall losing nearly all of its valuation are painful examples of things going south in the Indian start-up scenario. However, to understand the current situation at hand, it is imperative that we start from the beginning with a healthy dose of context.
[Project] Customer experience and buying behaviour in e-commerce sitesBiswadeep Ghosh Hazra
The growing usage of internet in India provides an extremely lucrative market for many retailers and businesses. If e-retailers get to know the factors that broadly affect online behaviour, and the corresponding relationships between the type of online buyers and these factors, then they can further fine tune their marketing strategies to convert potential customers into permanent customers, while keeping the existing online ones.
This project on consumer behaviour is a part of a study, that broadly focuses on the factors which Indian online buyers keep in mind while they are shopping online. The research conducted found that Customer Service, Customer Review/Recommendations and Discount/Offers are the three dominant factors that influence online consumer perception. Consumer behaviour is an applied discipline because some decisions are significantly affected by their expected actions. The two perspectives that demand application of its knowledge are societal and micro perspectives. Internet is changing the very method consumers shop, buy goods and services, and has rapidly become a global phenomenon.
Today all companies must use the Internet with the goal of cutting marketing costs, and at the same time, received quantitative information; thereby reducing the price of the services and products, the companies offer. High competition compels companies to continuously look for cost cutting measures. Companies also use internet to communicate, convey and disseminate information, to take feedback, conduct satisfaction surveys with customers and most importantly, to sell the product.
Analysing in terms of-
Liquidity Ratio
1. Current Ratio (Current Assets / Current Liabilities)
2. Liquid Ratio (Cash + Marketable Securities + Account Receivables) / Current Liabilities
Profitability Ratio
1. Gross Margin (Gross profit / Sales)
2. Net Profit Ratio (Net Profit / Net Sales)
3. ROE (PAT / Equity)
4. ROCE (EBIT/Capital Employed)
Solvency Ratio
1. Debt/Equity
2. Debt/TA
Problem Statement: To determine whether the buying propensity of Indians towards smartphones is dependent on Age, Profession and Gender
Objective:
To determine whether the buying propensity of Indians towards smartphones is dependent on
1. Age
2. Profession
3. Gender
To what extent these factors affect the willingness of the Indian people to purchase a smartphone
Sources of data collection
We have collected data from primary sources by floating a Google Form which was filled by our batchmates, friends and relatives, each belonging to different age groups, diverse backgrounds and also working in varied domains.
Introduction
For any business to be successful, having a proper supply chain management is a must. It involves the suppliers, retailers, the distribution channels and the manufactures. Leveraging the optimization of the supply chain can lead to improvements in the domains of demand planning, Inventory control, decision making, order fulfillment and customer service.
Dairy business accounts for one of the major revenue in Odisha’s economy. Unlike other domain of business, the main raw material, milk is a highly perishable product and thus time plays an effective and significant role. The supply chain includes breeding of animal and cattle, centers for collection of milk, processing centers to condense the milk and bring it to consumable form and making other products and finally the distribution systems to reach out the customers via wholesalers and retailers. We have identified, three major anchors, a) the daily processors who aim to maximize the profit, b) the milk collection centers who aim to sell the most and c) the distributers who want quality and availability as per the demand.
This project aims at optimizing the transportation cost involved in the entire chain i.e daily process of the collection from the farms, from processing centers to distributing centers.
Problem Description
As a part of our project we had to design an optimal model for the dairy supply chain. The company that we have chosen is Milky Moo which has a processing center in GOP, Puri. It has successfully met the needs of the customers in Odisha as well as in regions of Bengaluru and Hyderabad. The company has established itself as a leading producer of dairy products in Odisha. The company is highly concerned withpthe time required for transporting the raw materials as the raw product is a perishable item and this can directly affect the production system’s.
Modelling Approach
The number of hours of work for the company’s processing plant is 12 hours starting from 5:30 am to 5:30 pm.
Assumptions:
1. The demand is equal to supply
2. There is no production after official working hours.
3. Each plant is capable of producing 100% output and is equally productive.
4. Each Processing plant can handle 50% of the load
5. The vehicles used for shipment run 15km for 1 liters of diesel
6. Diesel Price in Bhubaneswar : Rs 68/Ltr
7. Capacity of vehicles : 3500 litres of milk
8. Cost of shipment for 1 km = Rs. 3.90
The 3 aspects of supply chain are: collection centers, processing units and distribution centers. The initial process involves collection of milk from local farmers in the milk collection centers located at various places.
A. About the company and the Sustainability Initiatives
Royal Dutch Shell PLC, which is more commonly known as Shell, founded in the year 1907, is a group of global energy and petrochemical companies employing more than 80,000 people in more than 70 countries. The organization was formed as a result of the merger of Royal Dutch Petroleum Company and Shell Transport and Trading Company Limited. The company is currently headquartered in The Hague, Netherlands, and Incorporated in England and Wales. Forbes Global 2000, in the year 2019, ranked Shell as the 9th largest company in the world, the largest company outside the PRC and the USA, as well as the largest energy company in the world. Shell also topped the ranking of Forbes Global 500 in the year 2013. Shell is a public limited company with its shares listed on Euronext Amsterdam, London Stock Exchange, New York Stock Exchange, and Philippine Stock Exchange. Its primary listing is on the London Stock Exchange and is a part of the FTSE 100 Index.
Shell has been engaged in vertical integration and is now present in every area of the O&G industry. Shell is actively engaged in the exploration, production, logistics, distribution, power generation, petrochemicals, and commerce. Shell has also ventured into renewable sources of energy such as hydrogen, wind, bio-fuel, and energy-kite.
Shell has divided its operations into different businesses:
Upstream: This organisation is engaged in the exploration and extraction of crude oil, natural gas, and natural gas liquids. Marketing and transporting of Oil and Gas are also done by this division.
Integrated Gas: This organisation is engaged in the management of LNG activities and the production of GTL fuels. It also includes the exploration for and the extraction of natural gas, and the operation and maintenance of the infrastructure that is necessary to make gas available in the market.
New Energies: This organisation is future-focused. It is engaged in the exploration of new opportunities and investment in commercially viable areas. Its main focus is on alternative sources of energy for transport such as hydrogen, bio-fuel, and electricity. Wind and solar energy are also areas of focus.
Downstream: This organisation is engaged in the creation of an integrated value chain that refines and trades crude oil and others into different products, which are then sold all around the globe. The products include petrol, diesel, aviation fuel, sulphur, heating oil, marine fuel, bio-fuel, lubricants, and bitumen. In addition to these, petrochemicals and oil sand activities are also managed by this organisation.
Projects and Technology: This organisation is engaged in managing the projects undertaken by the company to ensure its timely completion and innovation for new technologies. It provides technical assistance to other organisations as well.
The project is based on the following-
1) Internal rate of return (IRR) is the rate of return that will equate the present value of a multi-year cash flow with the cost of investing in a project
The IRR is the discount rate that renders the NPV of the project equal to zero
2) Profitability index also called as Benefit- Cost ratio or desirability factor is relationship between present value of cash inflow and the present value of cash outflow.
A) Introduction:
This project covers in-depth two restaurants (one small and one mid-sized) and their way of working on a daily basis. Both of these restaurants were covered extensively throughout for around a month where we got to know their method of day to day working and also the strategies that they follow to minimize cost and increase profitability.
B) What we did:
As per our project guidelines, we chose two restaurants, one mid-level and another a small restaurant, serving a modest number of customers per day. For both the restaurants, we spoke to the owners and formed an estimated balance sheet, business model, income statement, cost classification, cost collection, sources of revenue and inventory management. We also covered the various ways these restaurants deliver food, either through Food Aggregators or through takeouts and in-house customers. We then found out the Break-Even Point (in sales) for these restaurants. Finally, the report concludes with some recommendations for both of these restaurants in order to improve visibility and increase sales.
Developments which led to the current banking scenario:
Phase of having high inflation and interest rates
Major deregulation policies implemented in 1980s-boosted cross-border investment.
High levels of regulations via Basel III
China’s successful policy of state-directed economy - challenged by the middle-class’s needs
Power Division between the East and the West.
Governments’ decision to raise more money from taxes- direct implementation on banks
This led to more and more need for innovation.
Warehouse management is an essential piece of the supply chain process and creates a clearly defined breakpoint between the supply and demand aspects of any business.
Warehousing consists of two prime elements of cost and administration through: -
1. Minimize total operational cost
2. Giving the ideal degree of service
A warehouse can work in different forms from a single territory as a base receiving, storing and preparing for delivery to the complete commercial center to a mind-boggling organization central, regional and local facilities.
Chosen Organization is Wal-Mart since it is the largest retail corporation and has extraordinary supply chain management.
The report discusses Udyog Enterprises, a distributor of construction chemicals for Sika company. It stores the chemicals by Sika in its inventories and then supplies them to companies as per demand. The customers are largely divided into two main segments, industrial buyers and retail buyers. 95% of the revenue comes from retail buyers.
The methods through which the company generates leads are-
Sika provides them information about the projects happening
Through site visits by a team of engineer from Sika and sales force from Udyog
Through some information in newspaper ads
Through word-of-mouth, if the company hears about any projects going on then we approach the company.
This presentation describes the Hospitality Industry in India and how to solve the possible quality, inventory management and other operational issues that are rampant there and what service level innovations can solve these issues. It also takes into account COVID-19.
[Project] FRAMEWORK FOR SUPPORTING “BUSINESS PROCESS REENGINEERING “-BASED BU...Biswadeep Ghosh Hazra
A short presentation on Business Process Re-engineering Based Models. It consists of Strategic, Project Management, Information Technology, Top Management and Cultural Factors. There are various models/frameworks and indicators like- Porters 5 Forces Model, 4 CSFs for BPR Implementation, From-to analysis, Financial Indicators.
[Project] Retail Management Report Brands Versus Private Labels- Fighting to WinBiswadeep Ghosh Hazra
INTRODUCTION-
Private label brands are on the rise right now everywhere in the world and command a higher unit share than the strongest of national brands in 77 out of 250 product supermarket categories which is an astonishing 31% and even in 100 of those categories, Private Label comes a close second or third position. However, manufacturers do not realize that sales of private labels sales vary with the economic conditions of the country they are operating in. Their share goes up when the economy is suffering and tanks in stronger growth periods.
The proof of this claim is evident from the following fact- During the last 20 years, Private Label share of markets has averaged out at a decent 14% of the U.S dollar supermarket sales. This share was 17% during 1981-82 at the peak of the recession and in the year 1994, this share dropped to 14.8% despite receiving media adulation. Private labels have managed to pressurize strong national and international brands but brands must also assess the threats that are possible from private labels and whether they will decline or mature in the future.
European Markets have seen quite success with Private Label Brands and compared to USA supermarkets which has only 15% of their sales come from Private Label Brands, European supermarkets has 54% of their sales from PLBs. This is because in Europe, the television markets are highly regulated and hence advertising is limited. Also, grocery chains dominate the entire European landscape and hence retailers hold more power in relation to manufacturers than in the United States of America.
The project describes the Distribution, Analysis and Social Media Campaign for a fictional Agarbatti company called OMM Agarbatti. We developed a rural campaign along with a strong social media strategy.
We covered-
1) BUILDING RURAL DISTRIBUTION
2) NGOs IN DIFFERENT LOCATIONS
3) SOME KEY STATISTICS
4) INFOGRAPHICS
5) DEMOGRAPHIC DIVISION
6) Distribution Strategy in BOP market
7) Incentives to women
8) POSITIONING STATEMENT
9) RATIONALE BEHIND THE CAMPAIGN
10) Poster for Social Media Campaign
11) Marketing strategy adopted
12) Newspaper Advertising
13) YouTube marketing
14) Facebook campaign
15) Instagram campaign
In this report, we have a clear objective of planning and designing the IT structure and its implementation in the firm.
The objectives are as follows:
• Analyse the IT sector scenario and the company structure and working
• Risk assessment of the business environment
• Process, Application and Technology Integration
• Define a cloud strategy for Mindfire Solutions
• Devise the Technology Scorecard for the departments
• Suggest Change Management in regards to cloud implementation
• Prepare an action plan for each stakeholder
• State the benefits of the IT implementation
Dove is a personal care brand which is owned by Unilever. It was created in the year 1955 by an American chemist named Vincent Lamberti. The Dover products are sold in more than 150 countries and are offering a range of products for women, men and children. Dove's logo is a silhouette profile of the brand's namesake bird. The products include beauty bars, lotions/moisturizers, antiperspirants/deodorants, hair care, body washes, or facial care products.
Introduction:
National Aluminum Company Limited (NALCO) is a Navratna PSU under Ministry of Mines. It was established on 7th January, 1981, with its registered office at Bhubaneswar. It has one of the largest integrated Bauxite-Alumina-Power Complex in India. The Bauxite Mines and Alumina Refinery are located at Damanjodi, Koraput and its Captive Power Plant and Smelter Plant at Angul.It also has ventured into backward integration by establishing a Caustic Soda plant in Gujarat. The procurement and handling process for each of the above varies due to multiple factors and the same has been highlighted further in the report.
Objective:
To understand the ‘Material Requirement Planning ‘process at National Aluminum Company Limited (NALCO) at Bhubaneswar. The project is aimed at deepening the group’s understanding of the topic by critically analyzing the existing process at the selected company.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
[Project] Business Information Systems
1. BIS
GROUP - 6
Group Members-
Biswadeep Ghosh Hazra UM19148
Heena Gupta UM19155
Himadri Sekhar Goswami UM19157
Neeraj Mandelia UM19166
Shashank Shekhar UM19181
2. Research Methodology and Subsequent Steps
The steps which we followed in this particular project are-
i) Creating a Google Form for the interview
ii) Interviewing the Restaurant/Hotel owners
iii) Trying to understand and decipher the problems faced by these
small and medium hospitality owners
iv) Designing a solution for overcoming the problem
v) Future direction the solution might take
We created a Google Form which we
ourselves filled (based on the owner’s
answers) while interviewing the particular
restaurant owner.This led us to understand
the problems that were plaguing the industry
3. As per the response sheet, we found out that-
i) Most of the owners don’t have any way of communication with the customers. Some of them do have the one time
feedback option which is outdated today.
ii) Most of these owners know nothing about Customer Relationship Management
iii) Even those who know about CRM know only the basics and are not able to leverage the same to increase profits
iv) The owners had mixed messages about paying for a CRM application tool (mobile based)- some showed positive
responses while others were apprehensive
4. According to our proposal, we are coming forward with a mobile application that will help the small and medium
hospitality sector owners in monitoring, converting, tracking and understanding its customers effectively which will lead to
increase in profits
The bigger hospitality chain companies often use Customer Relationship Management (CRM) tools to improve their
bottom line but the small and medium sized hospitality company owners do not have the essential equipment/tools and
technical know how to use CRM effectively. Thus, our Mobile CRM application will help teach and train the owners of the
small and medium sized hospitality companies as well as act as a standalone application for the same
The next slides will showcase the different Use Cases that will arise when the owner of the Restaurant/Hotel will be using
the mobile application
PROPOSAL
5. UseCase 1 Unique customer analysis
Actor Owner of the restaurant
UseCase Overview
First time customers who visit the restaurant will input their
name, and other details like email, phone number into the app.
They will then select the dishes which will then be entered into
the app itself. The feedback will be entered by the customer on
the app brought by the attendant
SubjectArea Restaurant
Actor(s) The reception person, the attendant serving the customer
Trigger Unique customer walks into the restaurant
Precondition 1 All the devices are in full capability to run the CRM application
Precondition 2
All the apps on all the devices are logged in and in sync with each
other
Customer Arrives
Order and Customer details entered into the app
Cost and tax calculated
Attendant handing over the feedback device
Customer feedback
Periodic revaluation of feedback ratings
Offer related updates
RESTAURANT Unique Customers
USE CASES
6. RESTAURANT Unique Customers
This scenario describes the entire flow from where the customer walks into the restaurant to where it gives
feedback.
Customer
walks in
Customer
registers his/her
name along with
other details
Customer selects the
food as per his/her
choice
The receipt is
generated and the
payment is
complete
Customer has
the food
Customer gives feedback
on certain parameters-
Hygiene
Ambience
Service
Food quality
Price sensitivity
The customer has the food and appropriately gives feedback for the restaurant to act
upon and improve itself thereby improving its customer retention
1 2 3 4 5 6
7. UseCase 1 Repeat customer analysis
Actor Owner of the restaurant
UseCase Overview
Regularly visiting customers who visit the restaurant will input their name, and other
details like email, phone number into the app only for the first time. For subsequent visits,
the app will pick up the name from the database as a repeat customer. They will then
select the dishes which will then be entered into the app itself. The feedback will be
entered by the customer on the app brought by the attendant
SubjectArea Restaurant
Actor(s) The reception person, the attendant serving the customer
Trigger Repeat customer walks into the restaurant
Precondition 1 All the devices are in full capability to run the CRM application
Precondition 2 All the apps on all the devices are logged in and in sync with each other
RESTAURANT Repeat Customers
Customer Arrives
Order and Customer details entered into
the app
Previous order history traced
o Suggestions based on history, order
details, price of order etc.
Cost and tax calculated
Loyalty perks
Customer feedback
Periodic revaluation of feedback ratings
Offer related updates
8. This scenario describes the entire flow from where the repeat customer walks into the restaurant to where it
gives feedback.
Customer
walks in
Repeat customer
registers his/her
name along with
other details (for
the first time)
Customer
selects the
food as per
his/her choice
The receipt is
generated and the
payment is
complete
Customer has
the food
Customer gives feedback
on certain parameters-
Hygiene
Ambience
Service
Food quality
Price sensitivity
The customer has the food and appropriately gives feedback for the restaurant to act
upon and improve itself thereby improving its customer retention
RESTAURANT Repeat Customers
For subsequent orders, the
application will suggest
dishes based on the
previous order histories.
This will help understand
the type of food that
customer likes in particular
1 2 3 4 5 6 7
9. UseCase 1 Unique customer analysis
Actor Owner of the Hotel/Lodge
UseCase Overview
First time customers who visit the hotel/lodge will input their
name, and other details like email, phone number into the app.
They will then select the room number which will then be
entered into the app itself. The feedback will be entered by the
customer on the app brought by the attendant after the stay is
over
SubjectArea Hotel/Lodge
Actor(s) The reception person, the bellboy serving the customer
Trigger Unique customer walks into the Hotel/Lodge
Precondition 1 All the devices are in full capability to run the CRM application
Precondition 2
All the apps on all the devices are logged in and in sync with
each other
HOTEL & LODGES Unique Customers
Customer Arrives
Room and Customer details entered into
the app
Cost and tax calculated
Attendant handing over the feedback
device after the stay
Customer feedback
Periodic revaluation of feedback ratings
Offer related updates
10. HOTEL & LODGES Unique Customers
Customer
walks in
Customer registers
his/her name along
with other details
Customer is allotted
the room number
The receipt is
generated and the
payment is
complete
Customer gives feedback
on certain parameters-
Hygiene
Ambience
Service
Food quality
Price sensitivity
The customer after the stay appropriately gives feedback for the hotel/lodge
owner to act upon and improve itself thereby improving its customer retention
Customer
completes his/her
stay in the
designated room
This scenario describes the entire flow from where the customer walks into the hotel/lodge to where it gives
feedback.
1 2 3 4 5 6
11. UseCase 1 Unique customer analysis
Actor Owner of the Hotel/Lodge
UseCase Overview
Regularly visiting customers who visit the hotel/lodge will input
their name, and other details like email, phone number into the
app only for the first time. For subsequent visits, the app will
pick up the name from the database as a repeat customer. The
room(s) will be allocated to the customer after that. The
feedback will be entered by the customer on the app brought
by the attendant/bell boy
SubjectArea Hotel/Lodge
Actor(s) The reception person, the bellboy serving the customer
Trigger Repeat customer walks into the Hotel/Lodge
Precondition 1 All the devices are in full capability to run the CRM application
Precondition 2
All the apps on all the devices are logged in and in sync with
each other
HOTEL & LODGES Repeat Customers
Customer Arrives
Order and Customer details entered into the app
Previous order history traced
o Suggestions based on room booking history,
type of room, price of room etc.
Cost and tax calculated
Loyalty perks
Customer feedback
Periodic revaluation of feedback ratings
Offer related updates
12. HOTEL & LODGES
Repeat Customers
This scenario describes the entire flow from where the repeat customer walks into the hotel/lodge to where it
gives feedback.
Repeat
Customer
walks in
Customer
registers his/her
name along with
other details
Customer is allotted
the room number
The receipt is
generated and the
payment is
complete
Customer gives feedback
on certain parameters-
Hygiene
Ambience
Service
Food quality
Price sensitivity
The customer after the stay appropriately gives feedback for the hotel/lodge owner to
act upon and improve itself thereby improving its customer retention
Customer
completes his/her
stay in the
designated room
For subsequent orders, the
application will suggest
rooms based on the previous
order histories.This will help
understand the type of rooms
that customer likes in
particular
1 2 3 4 5 6 7
13. Use Case 1 Inter business relationship within the application
Actor Various owners of the restaurant
Use Case Overview
The application will act as a platform for sharing the
best practices across the small and medium
hospitality industry. There will be a separate section
for the same as well as blogs on how to increase the
operational efficiencies of those hotels/lodges
Subject Area Restaurant
Actor(s) The owners of these restaurants/hotels/lodges
Trigger
The owner wants to look at some of the best
practices across his/her industry
Precondition 1
All the devices are in full capability to run the CRM
application
Precondition 2
All the apps on all the devices are logged in and in sync
with each other
Inter Business Relationships
HOTEL & LODGES
Best practices across the industry
Overall industry analysis
Specific business statistics
14. Owner opens the
application on the
mobile
Inter Business Relationships
This scenario describes the entire flow from a restaurant/lodge owner wanting to see the best practices
followed by his/her industry (small and medium hospitality sector)
The owner views the best practices across the industry implemented in other restaurants/lodges
and hotels and decides whether or not to implement these best practices
HOTEL & LODGES
Owner navigates the
application to open the
best practices tab
Owner views the best
practices that when
implemented provide
visible results
1 2 3
15. Use Case 1 Accessing the training videos on the application
Actor Various owners of the restaurant(s)
Use Case Overview
The application will act as a learning platform for
learning how to use the application, there will be
videos, trial data to work upon, grievance redressal
portal and virtual assistant to assist the owners
Subject Area Restaurants/Hotels/Lodges
Actor(s) The owners of these restaurants/hotels/lodges
Trigger
The owner wants to look at some of the best practices
across his/her industry
Precondition 1
All the devices are in full capability to run the CRM
application
Precondition 2
All the apps on all the devices are logged in and in sync
with each other
Customer Arrives
Order and Customer details entered into the app
Cost and tax calculated
Attendant handing over the feedback device
Customer feedback
Periodic revaluation of feedback ratings
Offer related updates
HOTEL & LODGES Training
16. HOTEL & LODGES Training
This scenario describes the entire flow -a restaurant/lodge owner wanting to see the best practices followed
by his/her industry (small and medium hospitality sector)
The owner views the best practices across the industry implemented in other restaurants/lodges
and hotels and decides whether or not to implement these best practices.
Owner opens the
application on the
mobile
Owner navigates the
application to open
the particular feature
specific video that
he/she wants to see
Owner views the videos
and learns about the
CRM
1 2 3
17. HOTEL & LODGES
This scenario describes the entire flow- a restaurant/lodge owner wanting to run a demo analysis with the
help of trial data present in the application
The owner understands the usage of the application by using trial data that
was already present in the application
Owner opens the
application on the
mobile
Owner navigates the
application to find the
demo/trial run data
analysis on trial data
Owner runs the relevant
analysis with the trial data at
hand
Training
1 2 3