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Remote Support Services Comparison Matrix




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Instant Housecall Enterprise
                            Techinline Remote Desktop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    BeAnywhere Support Express




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      iRemotePC Private Label
                                                                                Webex Remote Support



                                                                                                                                                https://secure.logmeinrescue.com/




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     http://www.instanthousecall.com/




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    http://www.01com.com/imoncall/
                                                                                                                                                                                                                                                                                                                                                                                   ShowMyPC Enterprise




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Teamviewer Premium
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 https://secure.beanywhere.com/
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       http://www.beam2support.com/




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Laplink RemoteAssist
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      http://www.24x7remote.com/




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        http://www.teamviewer.com/
                                                                                                                                                                                                                                       RealVNC Enterprise
                                                                                                                                                                                    GoToAssist Express




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Netviewer Support
                                                                                                                                                                                                         http://www.gotoassist.com/




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                http://www.iremotepc.com/
                                                                                                                                                                                                                                                                                                        http://www.ntrglobal.com/

                                                                                                                                                                                                                                                                                                                                    Fog Creek Copilot




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         http://www.netviewer.ru/
                                                                                                                                                                                                                                                                                                                                                        https://www.copilot.com/
                                                                                                                                                                                                                                                            http://www.realvnc.com/


                                                                                                                                                                                                                                                                                      NTR Support Pro
                                                                                                                               LogMeIn Rescue




                                                                                                                                                                                                                                                                                                                                                                                                                                            http://www.isllight.com/




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   http://www.laplink.com/
                                                                                                       http://www.webex.com/




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            http://www.myivo.com/
                                                                                                                                                                                                                                                                                                                                                                                                         http://showmypc.com/




                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Beam2Support
                                                        http://techinline.com




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        24x7 Remote




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I'm On Call
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    MyIVO
                                                                                                                                                                                                                                                                                                                                                                                                                                 Isllight
No download/install                       P                                                       O                                    O                                                      O                                                 O                                              O                                                   O                                              O                                 O                                       O                                                             O                                                   O                                       O                                    O                                                         P                                                    O                                                P                                                     P                                                    O
Browser based                             P                                                       O                                    P                                                      P                                                 O                                              O                                                   O                                              O                                 P                                       O                                                             O                                                   O                                       O                                    O                                                         P                                                    O                                                P                                                     P                                                    P
File Transfer                             P                                                       P                                    P                                                      P                                                 P                                              P                                                   P                                              P                                 P                                       P                                                             P                                                   O                                       P                                    P                                                         P                                                    P                                                P                                                     P                                                    P
2-way desktop sharing
                                          P                                                       P                                    P                                                      P                                                 O                                              P                                                   O                                              P                                 P                                       P                                                             O                                                   O                                       P                                    P                                                         P                                                    P                                                P                                                     P                                                    O
Share local control                       P                                                        O                                   O                                                      P                                                  O                                             P                                                    O                                             P                                 P                                        O                                                             O                                                  O                                       O                                     O                                                        P                                                    P                                                O                                                       O                                                   O
Security                   128-bit                                                                                              256- 128-bit                                                                                          128-bit                                         256-Bit                                         128-bit                                                                                   256-bit                                256-Bit 256-bit                                                                                                                                             168-bit                          128-bit 2048-bit                                                                                              256 Bit                                            128-Bit                                         128-bit                                                128-bit
                                                                                         https                                                                                                                                                                                                                                                                                            SSH                                                                                                                                                                                           unkonwn
                            SSL                                                                                                bit SSL AES                                                                                             AES                                             AES                                             SSL                                                                                       SSL                                    AES     SSL                                                                                                                                                 3DES                              SSl     RCA                                                                                                  AES                                                SSL                                              SSl                                                    SSl
Firewall/Proxy Friendly
                                          P                                                       P                                    P                                                      P                                                 P                                              P                                                   P                                              P                                 P                                       P                                                             P                                                   P                                       O                                     O                                                        P                                                    P                                                P                                                     P                                                    P
Screen Auto Scroll or
                                          P                                                        O                                   O                                                       O                                                P                                              O                                                    O                                              O                                 O                                      P                                                              O                                                  O                                       O                                    P                                                           O                                                  P                                                P                                                       O                                                   O
Auto Scale
Multimonitor Support                      P                                                       P                                    P                                                      P                                                 O                                              P                                                   O                                              O                                 O                                       O                                                             P                                                   O                                       O                                    P                                                         O                                                    P                                                P                                                     O                                                    O
Multiple sessions                         O                                                       P                                    P                                                      P                                                 P                                              P                                                   O                                              P                                 O                                       O                                                             P                                                   P                                       O                                    O                                                         P                                                    P                                                P                                                     O                                                    P
Session Reports                           P                                                       P                                    P                                                      P                                                 O                                              P                                                   O                                              O                                 P                                       P                                                             P                                                   O                                       P                                    P                                                         O                                                    P                                                O                                                     O                                                    P
Session Recording                         O                                                       P                                    P                                                      O                                                 O                                              O                                                   O                                              P                                 O                                       P                                                             P                                                   O                                       O                                    P                                                         O                                                    P                                                O                                                     P                                                    O
Customization                             P                                                       O                                    P                                                      O                                                 O                                              P                                                   P                                              P                                 P                                       P                                                             P                                                   P                                       O                                    P                                                         O                                                    P                                                P                                                     P                                                    O
Auto reboot                               O                                                       P                                    P                                                      P                                                 O                                              P                                                   O                                              O                                 P                                       O                                                             P                                                   O                                       O                                    P                                                         O                                                    P                                                P                                                     P                                                    O
Unattended Access                         O                                                       O                                    O                                                      P                                                 P                                              P                                                   O                                              O                                 O                                       O                                                             P                                                   O                                       P                                    O                                                         P                                                    P                                                P                                                     O                                                    O
Chat                                      P                                                       P                                    P                                                      P                                                 P                                              P                                                   O                                              P                                 P                                       P                                                             P                                                   O                                       O                                    P                                                         O                                                    P                                                P                                                     P                                                    O
Mac support                               O                                                       P                                    P                                                      P                                                 P                                              P                                                   P                                              P                                 P                                       O                                                             O                                                   O                                       O                                    P                                                         O                                                    P                                                O                                                     O                                                    O
Mobile Devices                                                                                                                 WM, S,
                                          O                                                       O                              B
                                                                                                                                                                                              O                                                 O                                              O                                                   O                                              O                                 O                                       O                                                             O                                                   O                                       O                                    O                                                         O                                                    O                                          WM, B                                                       O                                                    O
Pay as you go
                           $20 /5                                                                                                                                                   $9.95                                                                                                                                              $0.25                                                                                     $140/                                                                                                                                                                                                                                                                              $9.95 /
                                                                                              n/a                                   n/a                                                                                                      n/a                                            n/a                                                                                               n/a                                                                         n/a                                                        n/a                                                    n/a                                      n/a                                n/a                                                                                                            n/a                                               n/a                                                   n/a                                                  n/a
                           sessions                                                                                                                                                  /day                                                                                                                                              /min                                                                                     500 min                                                                                                                                                                                                                                                                             session

Annual unlimited                                                                                                                                                                                                                       $50 /                                                                                                                                                                                                                                                                                                                                                                                                                        € 290+
                                                                                 $1788                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             $100 /                                   $490/ 3                                                                                               $1399 /                                            $999.95                                         $5000 /
subscription                   $300                                                     $1188                                                                                         $660                                            remote                                            $588                                               $499                                          $588                                    $550                                  € 468                                            $1068                                                            $399                                                                        599 /                                                                                                                                                                                                                                                                     $750
                                                                                 / seat                                                                                                                                               machine
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   console
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    license
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            licenses                                                                                              lifetime                                           /license                                        50 seats

                          WM - Windows Mobile
                          B - Blackberry
                          S - Symbian

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Product Matrix1

  • 1. Remote Support Services Comparison Matrix Instant Housecall Enterprise Techinline Remote Desktop BeAnywhere Support Express iRemotePC Private Label Webex Remote Support https://secure.logmeinrescue.com/ http://www.instanthousecall.com/ http://www.01com.com/imoncall/ ShowMyPC Enterprise Teamviewer Premium https://secure.beanywhere.com/ http://www.beam2support.com/ Laplink RemoteAssist http://www.24x7remote.com/ http://www.teamviewer.com/ RealVNC Enterprise GoToAssist Express Netviewer Support http://www.gotoassist.com/ http://www.iremotepc.com/ http://www.ntrglobal.com/ Fog Creek Copilot http://www.netviewer.ru/ https://www.copilot.com/ http://www.realvnc.com/ NTR Support Pro LogMeIn Rescue http://www.isllight.com/ http://www.laplink.com/ http://www.webex.com/ http://www.myivo.com/ http://showmypc.com/ Beam2Support http://techinline.com 24x7 Remote I'm On Call MyIVO Isllight No download/install P O O O O O O O O O O O O O P O P P O Browser based P O P P O O O O P O O O O O P O P P P File Transfer P P P P P P P P P P P O P P P P P P P 2-way desktop sharing P P P P O P O P P P O O P P P P P P O Share local control P O O P O P O P P O O O O O P P O O O Security 128-bit 256- 128-bit 128-bit 256-Bit 128-bit 256-bit 256-Bit 256-bit 168-bit 128-bit 2048-bit 256 Bit 128-Bit 128-bit 128-bit https SSH unkonwn SSL bit SSL AES AES AES SSL SSL AES SSL 3DES SSl RCA AES SSL SSl SSl Firewall/Proxy Friendly P P P P P P P P P P P P O O P P P P P Screen Auto Scroll or P O O O P O O O O P O O O P O P P O O Auto Scale Multimonitor Support P P P P O P O O O O P O O P O P P O O Multiple sessions O P P P P P O P O O P P O O P P P O P Session Reports P P P P O P O O P P P O P P O P O O P Session Recording O P P O O O O P O P P O O P O P O P O Customization P O P O O P P P P P P P O P O P P P O Auto reboot O P P P O P O O P O P O O P O P P P O Unattended Access O O O P P P O O O O P O P O P P P O O Chat P P P P P P O P P P P O O P O P P P O Mac support O P P P P P P P P O O O O P O P O O O Mobile Devices WM, S, O O B O O O O O O O O O O O O O WM, B O O Pay as you go $20 /5 $9.95 $0.25 $140/ $9.95 / n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a sessions /day /min 500 min session Annual unlimited $50 / € 290+ $1788 $100 / $490/ 3 $1399 / $999.95 $5000 / subscription $300 $1188 $660 remote $588 $499 $588 $550 € 468 $1068 $399 599 / $750 / seat machine console license licenses lifetime /license 50 seats WM - Windows Mobile B - Blackberry S - Symbian