This document compares several remote support services across various features and criteria. It provides a matrix allowing organizations to evaluate options for remote desktop access, support, control and troubleshooting capabilities. The matrix includes services from LogMeIn, Techinline, Webex, RealVNC, GoToAssist, ShowMyPC, BeAnywhere, iRemotePC and others, listing details such as supported platforms, security features, pricing and more. This allows IT departments to find the best fit for their remote desktop and technical support needs.

1. Remote Support Services Comparison Matrix
Instant Housecall Enterprise
Techinline Remote Desktop
BeAnywhere Support Express
iRemotePC Private Label
Webex Remote Support
https://secure.logmeinrescue.com/
http://www.instanthousecall.com/
http://www.01com.com/imoncall/
ShowMyPC Enterprise
Teamviewer Premium
https://secure.beanywhere.com/
http://www.beam2support.com/
Laplink RemoteAssist
http://www.24x7remote.com/
http://www.teamviewer.com/
RealVNC Enterprise
GoToAssist Express
Netviewer Support
http://www.gotoassist.com/
http://www.iremotepc.com/
http://www.ntrglobal.com/
Fog Creek Copilot
http://www.netviewer.ru/
https://www.copilot.com/
http://www.realvnc.com/
NTR Support Pro
LogMeIn Rescue
http://www.isllight.com/
http://www.laplink.com/
http://www.webex.com/
http://www.myivo.com/
http://showmypc.com/
Beam2Support
http://techinline.com
24x7 Remote
I'm On Call
MyIVO
Isllight
No download/install P O O O O O O O O O O O O O P O P P O
Browser based P O P P O O O O P O O O O O P O P P P
File Transfer P P P P P P P P P P P O P P P P P P P
2-way desktop sharing
P P P P O P O P P P O O P P P P P P O
Share local control P O O P O P O P P O O O O O P P O O O
Security 128-bit 256- 128-bit 128-bit 256-Bit 128-bit 256-bit 256-Bit 256-bit 168-bit 128-bit 2048-bit 256 Bit 128-Bit 128-bit 128-bit
https SSH unkonwn
SSL bit SSL AES AES AES SSL SSL AES SSL 3DES SSl RCA AES SSL SSl SSl
Firewall/Proxy Friendly
P P P P P P P P P P P P O O P P P P P
Screen Auto Scroll or
P O O O P O O O O P O O O P O P P O O
Auto Scale
Multimonitor Support P P P P O P O O O O P O O P O P P O O
Multiple sessions O P P P P P O P O O P P O O P P P O P
Session Reports P P P P O P O O P P P O P P O P O O P
Session Recording O P P O O O O P O P P O O P O P O P O
Customization P O P O O P P P P P P P O P O P P P O
Auto reboot O P P P O P O O P O P O O P O P P P O
Unattended Access O O O P P P O O O O P O P O P P P O O
Chat P P P P P P O P P P P O O P O P P P O
Mac support O P P P P P P P P O O O O P O P O O O
Mobile Devices WM, S,
O O B
O O O O O O O O O O O O O WM, B O O
Pay as you go
$20 /5 $9.95 $0.25 $140/ $9.95 /
n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
sessions /day /min 500 min session
Annual unlimited $50 / € 290+
$1788 $100 / $490/ 3 $1399 / $999.95 $5000 /
subscription $300 $1188 $660 remote $588 $499 $588 $550 € 468 $1068 $399 599 / $750
/ seat machine
console
license
licenses lifetime /license 50 seats
WM - Windows Mobile
B - Blackberry
S - Symbian