The document discusses the challenges and solutions related to Robotic Process Automation (RPA), emphasizing the importance of addressing real business problems rather than individual employee tasks. It outlines a structured approach to RPA implementation including discovery, analysis, design, development, deployment, and capturing benefits, utilizing process mining and task mining for optimization. The aim is to increase automation efficiency and business value by ensuring that processes are improved before automation.

1. 1 |

2. 2 |
CHALLENGES OF RPA What is the Problem?
PROCESS-DRIVEN RPA How to solve?
LIVE-DEMO How does it work?
RECAP AND Q&A What else?
1
2
3
4

3. 3 |
ROBOTIC PROCESS AUTOMATION
WHAT ARE WE TALKING ABOUT?
SOFTWARE PERFORMING REPETITIVE ACTIVITIES FOR HUMANS
• AUTOMATION of high-volume, repetitive tasks
• Tasks that can be driven by business rules and don’t need intuition
• Replicating human interactions with computerized systems on the UI level
Transferring data
between applications
and systems
Data extraction
and conversion
Mass email handling
(generation, archiving,
extracting)
Reporting File processing
and storage
24/7
© 2020 Software AG. All rights reserved.
USECASES

4. 4 |
KEY CHALLENGES
WITH RPA INITIATIVES
50%Automation
opportunities
are missed
70%RPA project resources
spent pre-automation
D I S C O V E R D E S I G N D E V E L O P
D E P L O Y &
O P E R A T E
A N A L Y Z E G O V E R N
© 2020 Software AG. All rights reserved.
4%scale across 50 bots -
business value is
unclear for >40%
D I S C O V E R D E S I G N D E V E L O P
D E P L O Y &
O P E R A T E
A N A L Y Z E G O V E R N
Phases covered by the RPA market

5. 5 |
KEY CHALLENGES
WITH RPA INITIATIVES
D I S C O V E R D E S I G N D E V E L O P
D E P L O Y &
O P E R A T E
A N A L Y Z E G O V E R N
© 2020 Software AG. All rights reserved.
D I S C O V E R D E S I G N D E V E L O P
D E P L O Y &
O P E R A T E
A N A L Y Z E G O V E R N
Phases covered by the RPA market
D I S C O V E R D E S I G N D E V E L O P
D E P L O Y &
O P E R A T E
A N A L Y Z E G O V E R ND I S C O V E R D E S I G N D E V E L O P
D E P L O Y &
O P E R A T E
A N A L Y Z E G O V E R N
Phases covered by the RPA powered by Kryon

6. 6 |
Process Mining & BPA /
BPM to identify the most
business-relevant
automation potentials.
Intelligent Task
Mining powered by
Kryon to get an
unbiased view on the
as-is processes.
Map the automation
solution and embed in
the robotic process
landscape.
One-click automation
from Task Mining as
a technical basis.
Powered by Kryon.
Enterprise roll out,
monitoring, compliance
& maintenance
Validate & communicate
RPA success. Get
management buy-in.
1
2
3 4
5
6
PROCESS-DRIVEN RPA
POWERED BY KRYON
© 2020 Software AG. All rights reserved.

7. 7 | © 2020 Software AG. All rights reserved. For internal use only
Focus on real business
problems instead on solving
unloved worked of single
employees!
1 DISCOVER

8. 8 |

9. 9 |
PROCESS MINING & TASK MINING
© 2020 Software AG. All rights reserved. For internal use only
WHAT MAKES THE DIFFERENCE
Task 1 Task 2 Task 3 Task 4 Task 5
CRM ERP SCE XLS SYS
DISCOVERY
ROBOTS
STEPS
EVENT
LOGS
TASK MINING
PROCESS MINING
• Collects data on user interactions
• Focus on automation (potentials)
• Auto-generates RPA bots
• Analyses based on digital
footprints of IT systems
• Focus on optimizing business
process from end to end

10. 10 |
© 2020 Software AG. All rights reserved. For internal use only
Prevent bias and
start with the
standard. Only add
variation, if there is a
business case.
2 ANALYZE

11. 11 |Source: LesEchos.fr – Le process mining, clef de l'efficacité comptable d'EDF

12. 12 |
Don’t automate a poor
process – improve first!
Document your robotic
process landscape!
3 DESIGN

13. 14 |
Enable the business.
Apply task mining or
screen robot capturing to
deliver a reliable technical
foundation. IT to refine.
4 DEVELOP

14. 16 | © 2020 Software AG. All rights reserved. For internal use only
Explain the robotization
to the business and
make the robotic
activities visible.
Measure compliance to
business rules and
monitor the reached
degree of automation.
5 DEPLOY &
OPERATE

15. 17 | © 2020 Software AG. All rights reserved. For internal use only
Communicate RPA
success. Consider the
end-to-end perspective.
Talk “management”.
6 CAPTURE
BENEFITS

16. 18 |
6
CAPTURE BENEFITS
Validate and communicate your RPA success.
Consider the end-to-end perspective and talk
management. Start with the next case.
1
DISCOVER
Use Process Mining and BPA to identify bottlenecks in
the E2E processes. A starting point for selecting the
most business-relevant automation potentials.
2
ANALYZE
The intelligent Task Mining engine generates an
unbiased view on the as-is processes and presents
ROI-based automation recommendations. Identify
improvement potentials and decide on automation.
3
DESIGN
Combine RPA and Process Management. Design the
desired RPA solution and embed it into the process
landscape. Enrich with detailed step-by-step operating
procedures automatically generated by Task Mining.
4
DEVELOP
The one-click-automation from Task Mining generates
the basis for the technical implementation of the
robot. Refine and improve robustness.
5
DEPLOY & OPERATE
Roll out the robotized process landscape and deploy
robots to the production environment. Monitor the
robots and their compliance. Maintain, if necessary.
© 2020 Software AG. All rights reserved.
PROCESS-DRIVEN RPA
POWERED BY KRYON

17. 19 |
Tom Thaler
Senior Product Manager