The document outlines a citizen complaint workflow that begins with citizens logging complaints via a mobile app or website. Complaints are grouped into "pressure groups" based on common issues and locations. Citizens in a pressure group can interact with each other. All pressure groups are then analyzed and sorted based on attributes like pending time and number of complainers. The results are displayed on the app and website, including compilations of groups of complaints. Patterns in complaints are also identified and sent to authorities. Non-complaining users can view complaints, search, and join an existing pressure group by indicating they have the same problem.

1. ProblemBolo
Work Flows

2. Login Of Citizen
<Work Flow will be confirmed Soon>

3. Citizen Complaining
Done by Citizen
Citizen
Mobile
App
Website
Complaint α
Complaint α
OR
Data in Complaint (Aspects of
Complaint):
• Location
• Issue: Sector
Category
Sub-Category
• Time of Complaint
• Personal Details of Complainer
• Any media attached to Complaint

4. Creation of Pressure Group
Done in Website & Displayed in App and Site
PRESSURE GROUP
• Pressure Group: All
Complaints with Common
Issue & Location
• Contains Media Attached
by all Citizens who
complained.
• Citizens of Pressure
Group can interact with
each other.
• Information about all the
aspects of complaint.
Additional Aspects Of
Pressure Group:
Pending Time (From time
of Complain Posting),
Severity(# of Complainers),
Status of Complaint(From
GHMC Integration).

5. Analysis of All Pressure Groups
Done in Website
Pressure
Group 1
Pressure
Group 3
Pressure
Group 2
Pressure
Group 4
…
Pressure
Group n
Sorting
&
Analysis
On the basis of all the
aspects

6. Output of Sorting and Analysis
Displayed in App and Website
Sorting
&
Analysis
Display of all Complaints, i.e.
Pressure Groups, based on
Filter Criteria (Aspects of
Complaint) for Media and
Public Viewing
Creation of Complaint
Compilations: Group of
Complaints, i.e. Pressure
Groups, based on broad
parameters such as:
• Longest Pending
• Complaints in <Your Area>
• Worst Locations…
Analysis of Data to
identify patterns in
complaints posted and
intimate authorities
about these Complaints
and their patterns.
For Media & Public Viewing Sent directly to Authorities
+
Displayed on Website

7. For a Non-Complaining User (Media)
• View any Complaint on Website/App:
 Filter Search
 Complaint Compilations
 All Complaint Search
• Can Complain about already existing Pressure
Group Issue by pressing: “Same Problem!”
Button. User is added as Complainer to that
Pressure Group.
 One can only comment in Pressure Group if he
Complains about Issue of Pressure Group.