RESGUARDA provides anonymous and confidential reporting channels for employees and third parties to report issues like fraud or unethical behavior. It offers web forms, phone hotlines, email, and postal mail to submit reports, which are then sent to the client company within 24 hours. The platform also allows companies to manage incoming reports. RESGUARDA aims to ensure security and confidentiality with regular audits and meeting standards like ISO 27001. It operates reporting hotlines for several Latin American countries and the US.

1. Ethical Line and Irregularity Reporting
for Latin América and the World

2. What is Resguarda?

3. RESGUARDA makes anonymous, confidential and
independent channels of communication available to all
staff members and third parties related to an organization
(employees, customers, vendors, etc.) to report
fraud, irregularities and any other situations that go against
ethics.

4. How does it work?

5. Employee – Vendor - Customer

6. Contact
RESGUARDA
The employee, vendor or customer
contacts RESGUARDA through the
web, by phone, e-mail or other
channels

7. 24 hs
RESGUARDA sends a detailed case
report to the company within the
next 24 hs

8. Which are the
communication channels?

9. Phone collect call
Fax - line (collect call)
(South America and USA)
On-line web form
Website:www.resguarda.c
om
By letter (postal mail)
Buenos Aires Offices
E-mail
(reports@resguarda.com)

10. Reception channels
under development
Mobile phones and
tablets
Text messages

11. Report Management
System

12. Our platform enables you to:
- Submit a report
- Follow-up on a submitted report
- Manage reports through an administration platform
- Document the internal actions for each submitted report

13. Report manager:
Inbox: Report receipt and
Front web Access to the report
processing
(Whistleblower Zone) administrator
(RESGUARDA Zone)
(Company Zone)

14. Report manager:
Inbox: Report receipt and
Front web Access to the report
processing
(Whistleblower Zone) administrator
(RESGUARDA Zone)
(Company Zone)
Follow-up channel

15. How to do a report?

16. Front web
(Whistleblower Zone)

17. Front web
(Whistleblower Zone)

18. Front web
(Whistleblower Zone)

19. Front web
(Whistleblower Zone)

20. Front web
(Whistleblower Zone)

21. How to manage a report?

22. Report manager:
Access to the report
administrator
(Company Zone)

23. Report manager:
Access to the report
administrator
(Company Zone)

24. Report manager:
Access to the report
administrator
(Company Zone)

25. Report manager:
Access to the report
administrator
(Company Zone)

26. Security Standards

27. On Information Security
- RESGUARDA meets all the standards necessary to ensure the confidentiality and
security of information.
- Internal controls are performed daily and continously.
- Two Ethical hacking certifications and vulnerability tests are performed every six
months.
- We are currently undergoing the process to obtain ISO 27001 certification.
- Our reporting circuit is encrypted with
a certificate issued by VeriSign.

28. Highlights of Our Service

29. Highlights of Our Service
- Exclusive technology platform
We have our own report management platform. This platform has been
specially designed based on our 8-year experience in the report management
process.
- 0800 toll free number for the following countries:
Argentina, Brazil (*), Chile, Colombia, Costa Rica, Ecuador, USA(**), Virgin
Islands, Mexico, Panama, Peru, Puerto Rico,
Uruguay and Venezuela.
(*) Operated by Portugese native speakers
(**) Operated by English native speakers

30. Highlights of Our Service
• Available communication channels 24/7/365 (24 hours a day, 7 days a week, 365
days a year).
• Simple reporting and administration rules available for reporters and customers.
• Phone support service specialized in different sorts of reporting, devoted full-time
to the task.
• Periodic reports with statistical information on the reports received.
• Guaranteed confidentiality and anonymity of the reporter.
• Resguarda applies all the necessary information security standards and carries out
all the required systems audits.

31. Argentina: 0-800-999-4636 Ecuador: 1-800-000031
Peru: 0-800-00932
Brazil: 0-800-891-4636 USA: 1-800-921-2240
Puerto Rico: 1-855-7619289
Chile: 800-835-133 Virgin Islands (USA): 1-855-761-9069
Uruguay 000-4052-10128
Colombia: 01-800-752-222 Mexico: 01-800-1233312
Venezuela: 0-800-162-7357
Costa Rica: 0-800-054-1046 Panama: 011- 00800-052-1375 Gracias
Follow us
www.resguarda.com Thank you
25 de mayo 555 - Piso 17 Buenos Aires - Argentina Tel/Fax: (54-011) 4313-3035 Merci