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Webinar Deck: Tech Tips from the Candidate Experience (CandE) AwardsFindly
Elaine Orler, Chairman and Co-Founder of Talent Board, presents insights related to technology and the candidate experience as derived from the 2015 CandE Awards.
PENGARUH HARGA PROMOSI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN KM....Salman Paludi
ABSTRACT
The research was conducted on passenger of PT.Pelni KM.Dorolonda (Jakarta – Makassar.
The purpose of the research is to determine how the price, promotion, and service quality able to influence to customer satisfaction in ship PT.Pelni KM.Dorolonda. The data used in this study are primary with technique of determining samples with certain onsiderations given to a sample of 100 passengersPT.PelniKM.Dorolonda with purposivesampling method. The variable in this study is the price (X1), promotion(X2), service quality(X3) and customer satisfaction(Y).In this study the authors used quantitative methods, by analyzing the data with the help of statiscal software SPSS version 20.00. The analytical method used is multiple linear regression. The result of this analysis states that the price, promotion and service quality simultaneously have a significant influence on customer satisfaction at KM.Dorolonda. partially the price (X1), promotion(X2), and the service quality (X3) has a significant influence on customers satisfaction (Y) of PT.PelniKM.Dorolonda. Based on the coefficient of determination value R of 0,806 or 64,96% of customer satisfaction (Y) can be explained by the variable price (X1), promotion(X2), service quality (X3) the remaining 35,04% are influenced by other variables that are not used in this study.
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Websoftex Software Solution Pvt. Ltd is a software company, extending its services in Website Designing & Development, Custom Software Development and Mobile. Our company is committed to provide Creative, Innovative and quick & quality Website Design Solutions, Website Development, Software Development, E-Commerce, School software, Multi Level Marketing Software, Web site maintenance etc. More: http://websoftex.com
Webinar Deck: Tech Tips from the Candidate Experience (CandE) AwardsFindly
Elaine Orler, Chairman and Co-Founder of Talent Board, presents insights related to technology and the candidate experience as derived from the 2015 CandE Awards.
PENGARUH HARGA PROMOSI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN KM....Salman Paludi
ABSTRACT
The research was conducted on passenger of PT.Pelni KM.Dorolonda (Jakarta – Makassar.
The purpose of the research is to determine how the price, promotion, and service quality able to influence to customer satisfaction in ship PT.Pelni KM.Dorolonda. The data used in this study are primary with technique of determining samples with certain onsiderations given to a sample of 100 passengersPT.PelniKM.Dorolonda with purposivesampling method. The variable in this study is the price (X1), promotion(X2), service quality(X3) and customer satisfaction(Y).In this study the authors used quantitative methods, by analyzing the data with the help of statiscal software SPSS version 20.00. The analytical method used is multiple linear regression. The result of this analysis states that the price, promotion and service quality simultaneously have a significant influence on customer satisfaction at KM.Dorolonda. partially the price (X1), promotion(X2), and the service quality (X3) has a significant influence on customers satisfaction (Y) of PT.PelniKM.Dorolonda. Based on the coefficient of determination value R of 0,806 or 64,96% of customer satisfaction (Y) can be explained by the variable price (X1), promotion(X2), service quality (X3) the remaining 35,04% are influenced by other variables that are not used in this study.
1. PERSONAL PROFILE
Name : Agil Riris Prasetyo
CV
Date of birth : Solo, 5 Juni 1992
Civil Status : Single
Religion : Moeslem
Nationality : Indonesia
Address : Perum. Lembah Hijau, Jl. Cemara RT006/014 no 22 Mekarsari, Cimanggis Depok
16952
Email : agilririsprasetyo@ymail.com
Phone No : 0856 - 8068250
Height : 178 cm
Weight : 76 kg
EDUCATION
SDN 018 Cibubur (1998 – 2004)
SLTP N 210, Jakarta Timur (2004 - 2007)
SMA N 58 Jakarta Timur (2007 - 2010)
STP SAHID (2010 - 2011)
WORKING EXPERIENCE
Swiss- Bell Hotel
Position : Trainee ( Houskeeping)
Period : February 2011 - August 2011
Swiss- Bell Hotel
Position : Daily Worker (Housekeeping) C H R I S T H O P H E R , M A R T I N ( L O G I S T I C S A N D
SOURCE :
SUPPLY CHAIN MANAGEMENT)
Period : August 2011 – February 2012
2. MENGUKUR KINERJA BIAYA LOGISTIK
KEPUTUSAN LOGISTIK UNTUK
MENGHASILKAN INFORMASI B I AYA
YA N G T E PAT B I A S A N YA D I A M B I L D A R I
L ATA R B E L A K A N G S I S T E M YA N G A D A .
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
3. Tujuan analisis total biaya dalam
konteks ini adalah untuk
mengidentifikasi perubahan biaya
yang ditimbulkan akibat keputusan
yang telah diambil
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
4. Penambahan sebuah atau beberapa
gedung untuk sebuah jaringan
distribusi yang akan membawa
perubahan biaya transportasi
, maupun biaya persediaan
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
5. BIAYA MENAHAN PERSEDIAAN
Biaya yang sangat mungkin
menjadi salah satu elemen
terpenting dan harus dicatat
dengan baik adalah biaya
persediaan
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
6. Elemen biaya terbesar , biasanya
akan menjadi biaya modal . Biaya
modal terdiri dari biaya debit
perusahaan dan biaya ekuitas .
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
7. Contoh biaya lain yang termasuk
dalam biaya menahan persediaan
adalah :
1. Biaya penyimpanan dan
Penanganan
2. Penurunan mutu
3. Biaya penyusutan
4. Biaya asuransi
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
8. PRINSIP BIAYA LOGISTIK
Masalah untuk pengembangan yang
sesuai dengan ilmu biaya logistik
merupakan salah satu fokus
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
9. Salah satu prinsip logistik,kita
harus mampu mengidentifikasi
biaya dari menyediakan layanan
pelanggan di pasar. Kedua harus
mampu memisahkan antara biaya
dan analisis pendapatan yang
dibuat yang dibuat untuk
menentukan tipe pelanggan dan
segmentasi pasar.
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
10. Tujuan dalam konteks logistik dan
Supply Chain Management adalah
merubah tujuan layanan pelanggan
yang ingin dicapai oleh sistem yang
ditetapkan.
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
12. Sistem pembiayaan yang efektif
harus dicari untuk mencari biaya
total untuk memenuhi tujuan yang
diinginkan
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
14. “Biaya apa yang kita hindari jika
pelanggan tidak lagi dilayani??”
Pendekatan ini akan menjadi sangat
kuat ketika dikombinasikan dengan
analisa pendapatan pelanggan.
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
15. Wawasan seperti itu dapat
diperoleh dengan meneruskan
tujuan konsep pembiayaanuntuk
menghasilkan kemampuan
pelanggan untuk menghsilkan
keuntungan.
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
16. ANALISA KEMAMPUAN PELANGGAN UNTUK
MENGHASILKAN PROFIT
“Apakah pelanggan ini menguntungkan
dibanding pelanggan yang lain?”
Biasanyakemampuan pelanggan
untuk menghasilkan keuntungan
hanya diukur dari laba kotor nya saja.
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
17. Makna dari biaya yang terjadi
adalah sebagai kelanjutan melayani
pelanggan bisa jadi mendalam
dalam hal bagaimana strategi
logistik harus berkembang.
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
19. “ Biaya apa yang akan kita hindari dan
pendapatan yang akan saya
hilangkan jika kehilangan salah
satu pelanggan? ”
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)
21. NILAI RATA-RATA PELANGGAN
Makna dari ‘biaya yang
beroerientasi kepada pelanggan’
bukan dari nilai rata rata
mereka,tetapi juga dari ukuran
pesanan dan bentuk pesanan dan
faktor penting lainnya.
SOURCE : CHRISTHOPHER, MARTIN ( LOGISTICS AND
SUPPLY CHAIN MANAGEMENT)