The document discusses the critical importance of IT processes in administration, using the case studies of JetBlue Airways and the US Department of Veterans Affairs. During a major ice storm in 2007, JetBlue had to cancel over 1000 flights due to a lack of trained staff and IT systems to manage rescheduling and communications. Similarly, a small undocumented change caused the collapse of the VA's IT system, interrupting services to veterans. The document argues that robust IT processes, including staff training, system redundancies, change management and communication systems, are vital to ensure business continuity during disasters when they are needed most.

1. PRESANTATION ONPRESANTATION ON
IMPORATANCE OF IT PROCESSIMPORATANCE OF IT PROCESS
IN ADMINISTRATION (CASEIN ADMINISTRATION (CASE
STUDY)STUDY)
prepared by 07 : RAJIVE KUMARprepared by 07 : RAJIVE KUMAR
08 : SHAIKH JENUDDIN08 : SHAIKH JENUDDIN
Guided by :prof.MITTAL MAMGuided by :prof.MITTAL MAM

2. CRITICAL IMPORTANCE OF ITCRITICAL IMPORTANCE OF IT
PROCESSESPROCESSES
INTRODUCTIONINTRODUCTION
When most people think of information technology,When most people think of information technology,
software and hardware immediately come to mind.software and hardware immediately come to mind.
While this are certainly important good it processes,While this are certainly important good it processes,
particularly those that need to Kick in during aparticularly those that need to Kick in during a
disaster situation, are also critical. Most important,disaster situation, are also critical. Most important,
these need to be in place before and not after theythese need to be in place before and not after they
are needed. For an example, in February 2007 whenare needed. For an example, in February 2007 when
JETBLUE airways was forced to cancel more thaneJETBLUE airways was forced to cancel more thane
1000 flights after an ice-storm.1000 flights after an ice-storm.

3. CASE : JetBlue and the veteransCASE : JetBlue and the veterans
administrationadministration
In this case of jetblue and veteransIn this case of jetblue and veterans
administration. For one they did not haveadministration. For one they did not have
enough of our home-office employees orenough of our home-office employees or
crew members trained on our reservationcrew members trained on our reservation
system, so while we were dispatchingsystem, so while we were dispatching
people to the airports to help, which waspeople to the airports to help, which was
great they where not trained to actuallygreat they where not trained to actually
use the computer system. So we areuse the computer system. So we are
actively training those crew members.actively training those crew members.

4. Brinker saidBrinker said : By using of IT during a weather: By using of IT during a weather
situation our flight crew and flight hands cansituation our flight crew and flight hands can
call us and give us the locaton of where theycall us and give us the locaton of where they
are, and we can start to rebuild the airlineare, and we can start to rebuild the airline
immediately using this tools.immediately using this tools.
Jetblue is also impvoving the way itJetblue is also impvoving the way it
communicates with its customer includingcommunicates with its customer including
pushing automated flight alerts to customer viapushing automated flight alerts to customer via
E-mail and mobile devices.E-mail and mobile devices.

5. CASE STUDY QUESTONSCASE STUDY QUESTONS
1.Eric drinker of jetblue noted that the database1.Eric drinker of jetblue noted that the database
developed during the crisis had not beendeveloped during the crisis had not been
needed before because the company hadneeded before because the company had
never experienced a meltdown.what are thenever experienced a meltdown.what are the
risks and benefits associated with thisrisks and benefits associated with this
approach to IT planningapproach to IT planning
AnswerAnswer ::

6. 2. With hindsight, we now know that the decision2. With hindsight, we now know that the decision
made by Eric Raffin of the VA not to fail over tomade by Eric Raffin of the VA not to fail over to
the denver site was the correct one. However itthe denver site was the correct one. However it
involved failing to follow established backupinvolved failing to follow established backup
procedures. With the information he had at theprocedures. With the information he had at the
time, what other alternatives could he havetime, what other alternatives could he have
considered * develop at least two of them.considered * develop at least two of them.
Answer :Answer :

7. 3.A small undocumented change resulted in the3.A small undocumented change resulted in the
colapse of the VA system, largely because ofcolapse of the VA system, largely because of
the high interrelationship between itsthe high interrelationship between its
applications. What is the positive side of thisapplications. What is the positive side of this
high degree of interconnection, and how doeshigh degree of interconnection, and how does
this benefits patient * provide examples fromthis benefits patient * provide examples from
the case to justify your answer.the case to justify your answer.
ANSWER :ANSWER :

11. THANK YOYTHANK YOY