Kihumi Uenishi Explainer: Susumu Ito Writer: Junki Kawaguchi Editor: Tetunobu Oohashi We discussed together about the content. And corrected each other's part. Finally, we completed it as a team work.

1. Techniques of writing
customer guide
Members of Group Pink Rabbit:
Kihumi Uenishi
Susumu Ito
Junki Kawaguchi
Tetunobu Oohashi

2. Topic for document Design Exercise 5
● How to help customers know about and
choose our products: We train all the
sellers to explain our product using
instruction manuals or guides.
● How to sell product better: To keep
knowing about the current situation so that
we will do something more fitful to the
market.

3. Point 1: How to writing a introduction. It
is important because that such writing
techniques may be used in the future.
Point 2: How to introduce or explain
something. It improves my ability of
speaking.
Point 3: How to help customers make
choice. By those things, good imagines
will be given.

4. Importance of the document for
launching business
Document is necessary to have the world and
the general consumer know
to easy about our company's everything.

5. Provide an example of another
business/company where a
similar document has been used. Show us
the document example.
The example is HP of Toshiba.
Basic Commitment of the Toshiba Group
We, the Toshiba Group companies, based on our
total commitment to
people and to the future, are determined to help
create a higher
quality of life for all people, and to do our part to
help ensure that
progress continues within the world community.
Commitment to People.

6. Explain the logical arrangement of
the content in the document?
● l Work of the president is decision making of the
business and decision of the company policy.
● l In our company, the customer can try a
product.
● l We discount the price of the product 20% in
the Internet.
● l Our company accepts cash and the payment
of a credit card.
● l When a customer encountered a trouble about
the product, the customer service representative
copes.

7. How do you think your customers will
be able to use instructional guides
when purchasing your products?
● l The customer can know the details of the
product of our company.
● l The customer can know the price of the
product of our company and can compare it with
the product of other companies.
● l The customer can know height of the quality of
the product of our company.
● l The instructional guides¡¡can solve uneasiness
after having purchased the product of the
customer.

8. What are the major headings, questions,
key words in the documents?
Major headings: Customer guide for the potential
customer
Questions: What is Windows Live Messenger?
How do you use this function?
Can this do communicate with a
remote person distantly?
Key words: guide
customer
product
Why are they important?
We pull out the point that says to the customer.
If so, it is possible to say to the customer well.

9. How the roles were divided between
group members?
We evenly divide the work.
And, each person in charge was decided.