This document outlines a small group PR plan to address employee relations issues at a company. It discusses researching existing employee relations plans and issues around sick time and customer complaints. A proposed solution is implementing an annual staff survey to get feedback and identify workplace problems. The plan aims to first address negative customer experiences by identifying their causes and reducing inappropriate employee behavior to 0% within 6 months. It also seeks to reduce illegitimate sick days by ensuring proper staffing and scheduling. Lastly, the plan proposes holding a biannual "Staff Appreciation Day" event to boost morale and facilitate positive discussions between management and employees.