Porter Airlines is a Canadian airline that operates short-haul flights. It aims to provide a warm hospitality experience and has received several awards and high ratings for its service. Several customer reviews praise Porter's on-time flights, comfortable seating, and friendly staff but some note issues with delays or poor customer service. The document also provides details on Porter's new direct flight routes between Windsor, Thunder Bay, Ottawa and Montreal as well as an announcement that Porter was ranked the second most reputable company in Canada and the most reputable airline.