This document provides an overview of common scenarios and quick tips for political survey calling. It outlines the following key points in 3 sentences: Interviewers should get set up beforehand by having all necessary materials, logging into the calling system, and checking equipment. The document then lists tips for interviewers such as reading the script word-for-word, avoiding filler words, dialing at least 75 times per hour, and never falsifying responses. Finally, it addresses some common technical issues like switching between landlines and cell phones, projects, or troubleshooting a frozen screen.

1. ● Interviewer
guide - link
● Disposition/
rebuttals sheet
- link
Political Survey Calling Overview
Common scenariosBefore shift
1. Have materials
handy
3. Sign into
https://interviewer.
surveysampling.co
m
4. Check headgear
Quick Tips from Veterans
Updated May 6, 2020
Be Clear. Be Concise. Be Professional. SMILE :)
2. Connect to Global
Protect (VPN)
5. Share your screen
6. Check-in on
Shiftsmart app
Switching
landline <->
cellphones
Click on NOT
READY and LEAVE
QUEUE after you
finish your existing
call
No assigned
project
Assignment process
may take some time.
Please message us
in the Shiftsmart app
after 10 minutes
Try to log off and log
back on so the
project can reload
My interviewer
won’t open up
Make sure that the
(VPN) Global Protect
is connected.
If Global Protect is
connected. We need
to close out of ALL
Chrome Browser
Screens and open a
new chrome
browser.
Switching
Projects
Please make sure to
select NOT READY
then LEAVE
QUEUE. This will
allow Dynata to
change your project.
Frozen
Script/Screen
Press ‘Control’ and
F5. Sometime
clicking the refresh
button in the
interviewer will work.
Can’t share my
screen
Click on the small
screen that
replicates our
screen. This will turn
the Share button
Blue and will allow
you to click
If sharing “Entire
screen” does not
work, try “Web
Application”
A Get set up beforehand (login, read script, and
have materials before shift start)
B Read script word-for-word
C Avoid conversations and filler words (e.g., “umm”)
D Try to dial at least 75 times each hours
E Never falsify or bias answers
Handy materials
2 goals for shift
● Dial 75 times
each hour
● Complete
surveys
Check-in