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PLANNING IN THE ERA OF 
IMMEDIATE DELIVERY 
Pete Scanlon
In 2011, New Yorkers could read Tweets 
about the D.C. earthquake 30 seconds 
before they felt it. 
And that was 3 years ago…
Whether it’s clients, consumers or our significant 
others, we live an age where delivery is often 
expected yesterday.
And Immediacy isn’t just taking place in one 
medium. 
Print OOH 
Social Experiential
In an era of real time… 
how do capitalize on fleeting moments?
Hint: It’s not magic
It’s about preparedness
The Newsroom Model
The Newsroom Model 
360i, one of the pioneers in creating “The 
Newsroom Mentality” makes it abundantly clear 
that The Newsroom is not “Real Time Marketing” 
* 
* Property of 360i
Again, it’s not about instantaneous lightning in a 
bottle – it’s about preparedness.
HOW TO BE PREPARED 
Ability To Pivot 
Keeping A Pulse On Culture 
Not about being first, but being first to do it right 
Function as a 24/7 Juggernaut 
Communications Plan in an immediate fashion
1. Ability To Pivot
1. Ability To Pivot 
When T-Mobile asked Jack Morton to launched Music Freedom 
initiative with a name like Macklemore, we were thrilled. We 
identified the perfect venue in Los Angeles and planned accordingly. 
When news of Samsung and Amazon holding major 
announcements that same week in Seattle broke, we had the 
confidence and agility to relocate the event to Macklemore’s home 
town. A calculated strategic decision, which while demanding, paid 
dividends. 
This event and initiative kept momentum rolling and August 2014 
marked T-Mobile’s most successful month as a company.
2. Keeping A Pulse On Culture
2. Keeping A Pulse On Culture 
#SHIRTCEPTION 
So that when this starts 
tearing up the web
2. Keeping A Pulse On Culture 
So that when this starts 
tearing up the web 
Your brand can 
join the party 
#SHIRTCEPTION
2. Keeping A Pulse On Culture 
And when this happens
2. Keeping A Pulse On Culture 
And when this happens 
Your brand is there to own 
it. Regardless of medium
3. Not about being first, but being first to do it right
3. Not about being first, but being first to do it right 
Doing it just to do it: Delivering on brand 
identity:
4. Function as a 24/7 Juggernaut
4. Function as a 24/7 Juggernaut 
Example Staffing Plan for Immediate Delivery: 
Creative Director Strategy Lead Executive Producer Account Lead 
Designer AD CW Social Content 
Multiple Levels of 
Support 
Open Lanes of Communication 
Multiple Levels of 
Support 
Client Flexibility, Support and Punctual Decision Making
5. Comms Plan In An Immediate Fashion
Robust Comms Plans are nice…but leveraging live content for 
multiple channels is nicer. Comms plans need be as flexible 
as social. 
Example of how we leveraged a single T-Mobile Event: 
Experiential 
OLV 
Social 
TV 
5. Comms Plan In An Immediate Fashion
It’s time for 
planners of all 
agencies and 
disciplines to 
catch up with the 
times or get left 
behind.

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Planning In The Era Of Immediate Delivery

  • 1. PLANNING IN THE ERA OF IMMEDIATE DELIVERY Pete Scanlon
  • 2. In 2011, New Yorkers could read Tweets about the D.C. earthquake 30 seconds before they felt it. And that was 3 years ago…
  • 3. Whether it’s clients, consumers or our significant others, we live an age where delivery is often expected yesterday.
  • 4. And Immediacy isn’t just taking place in one medium. Print OOH Social Experiential
  • 5. In an era of real time… how do capitalize on fleeting moments?
  • 9. The Newsroom Model 360i, one of the pioneers in creating “The Newsroom Mentality” makes it abundantly clear that The Newsroom is not “Real Time Marketing” * * Property of 360i
  • 10. Again, it’s not about instantaneous lightning in a bottle – it’s about preparedness.
  • 11. HOW TO BE PREPARED Ability To Pivot Keeping A Pulse On Culture Not about being first, but being first to do it right Function as a 24/7 Juggernaut Communications Plan in an immediate fashion
  • 12. 1. Ability To Pivot
  • 13. 1. Ability To Pivot When T-Mobile asked Jack Morton to launched Music Freedom initiative with a name like Macklemore, we were thrilled. We identified the perfect venue in Los Angeles and planned accordingly. When news of Samsung and Amazon holding major announcements that same week in Seattle broke, we had the confidence and agility to relocate the event to Macklemore’s home town. A calculated strategic decision, which while demanding, paid dividends. This event and initiative kept momentum rolling and August 2014 marked T-Mobile’s most successful month as a company.
  • 14. 2. Keeping A Pulse On Culture
  • 15. 2. Keeping A Pulse On Culture #SHIRTCEPTION So that when this starts tearing up the web
  • 16. 2. Keeping A Pulse On Culture So that when this starts tearing up the web Your brand can join the party #SHIRTCEPTION
  • 17. 2. Keeping A Pulse On Culture And when this happens
  • 18. 2. Keeping A Pulse On Culture And when this happens Your brand is there to own it. Regardless of medium
  • 19. 3. Not about being first, but being first to do it right
  • 20. 3. Not about being first, but being first to do it right Doing it just to do it: Delivering on brand identity:
  • 21. 4. Function as a 24/7 Juggernaut
  • 22. 4. Function as a 24/7 Juggernaut Example Staffing Plan for Immediate Delivery: Creative Director Strategy Lead Executive Producer Account Lead Designer AD CW Social Content Multiple Levels of Support Open Lanes of Communication Multiple Levels of Support Client Flexibility, Support and Punctual Decision Making
  • 23. 5. Comms Plan In An Immediate Fashion
  • 24. Robust Comms Plans are nice…but leveraging live content for multiple channels is nicer. Comms plans need be as flexible as social. Example of how we leveraged a single T-Mobile Event: Experiential OLV Social TV 5. Comms Plan In An Immediate Fashion
  • 25. It’s time for planners of all agencies and disciplines to catch up with the times or get left behind.

Editor's Notes

  1. Create the illusion that you’re super smart and spontaneous
  2. “Letting perfection go”
  3. When T-Mobile asked Jack Morton to launched Music Freedom initiative with a name like Macklemore, we were thrilled. We identified the perfect venue in Los Angeles and planned accordingly. When news of Samsung and Amazon holding major announcements that same week in Seattle broke, we had the confidence and agility to relocate the event to Macklemore’s home town. A calculated strategic decision, which while demanding, paid dividends. This event and initiative kept momentum rolling and August 2014 marked T-Mobile’s most successful month as a company. Flexibility at it’s best.
  4. When T-Mobile asked Jack Morton to launched Music Freedom initiative with a name like Macklemore, we were thrilled. We identified the perfect venue in Los Angeles and planned accordingly. When news of Samsung and Amazon holding major announcements that same week in Seattle broke, we had the confidence and agility to relocate the event to Macklemore’s home town. A calculated strategic decision, which while demanding, paid dividends. This event and initiative kept momentum rolling and August 2014 marked T-Mobile’s most successful month as a company. Flexibility at it’s best.
  5. turn experiences into repurpose-able content