This document provides information about a hotel management company in Ukraine. It has been operating since 2003 and manages 3 hotel brands with a total of 18 properties and over 2,400 rooms. The company aims to deliver excellent guest service and be recognized as a leader in the Ukrainian market. It offers hotel management, consulting services, and tour operator activities. It has an extensive portfolio of hotels across Ukraine and implements various programs for guests, partners, employees and the local community.

1. H O T E L M A N A G E M E N T C O M PA N Y
First Professional
Hotel Management Company in Ukraine

2. Our Mission and Goal
Our Mission
To deliver impeccable service that exceeds
guests' expectations as per best Slavic
hospitality traditions.
Goal
To be recognized as leader in all market
segments in Ukraine.
H O T E L M A N A G E M E N T C O M PA N Y

3. Facts About Us
n
On
the market since 2003
n Managed Hospitality Brands:
3
Premier Hotels, Accord Hotels Compass Hotels
n 18 Properties
n verall rooms’ quantity – 2442
O
n at 13 exciting travel destinations
n
Standard procedures for each hotel chain
n
Central Reservations Department
n Central Sales
n Premier Hospitality Management School
n
Loyalty Programs – Premier Club and Premier Awards
n
Own chain Code in GDS
n Intranet System
n
Premier Club Magazine
H O T E L M A N A G E M E N T C O M PA N Y

4. L ithuani a
Our Properties
B elar us
Poland
Russia
Compass Yagodyn Hotel
Yagodyn-Dorohusk border checkpoint
Slovakia
LVIV
Dnister Premier Hotel
Praha Accord Hotel
UZHHOROD
Premier Palace Hotel
Rus Accord Hotel
Bakkara Art Hotel
Compass Amarant Hotel
KYIV
BILA TSERKVA
City Park Accord Hotel
Uk ra in e
MUKACHEVE
Star Premier Hotel
KHARKIV
Kharkiv Palace Hotel
Aurora Hotel
Cosmopolit Art Hotel
POLTAVA
Palazzo
Premier Hotel
OLEKSANDRIIA
Sapphire
Accord Hotel
KRYVYI RIH
Accord Hotel
Deluxe Business
DONETSK
Prague Premier Hotel
Moldova
Hungary
Sea of Azov
R oma ni a
ODESSA
Yunist
Accord Hotel
Crimea
Oreanda Premier Hotel
YALTA
Bl ack
Bu lg ar ia
S ea

5. «««
««
PREMIER PALACE
HOTEL
KYIV
««
««
RUS
BAKKARA YUNOST
HOTEL ART HOTEL HOTEL
KYIV
KYIV
DNISTER
HOTEL
YA LTA
««
«
««
«
««
««
OREANDA
HOTEL
ODESSA
LVIV
««
«
SAPPHIRE
HOTEL
OLEKSANDRIIA
«««
««
KHARKIV
PALACE
KHARKIV
«««
««
COSMOPOLIT
HOTEL
KHARKIV
««
««
AURORA
HOTEL
KHARKIV
CITY PARK
PRAHA
ACCORD HOTEL
ACCORD HOTEL ACCORD HOTEL DELUXE BUSINESS
BILA TSERKVA
UZHHOROD
KRYVYI RIH
««
««
««
««
PRAGUE
HOTEL
PALAZZO
HOTEL
DONETSK
P O LTAVA
«
«
COMPASS
YAGODYN
VOLYN REGION
««
««
STAR
HOTEL
MUKACHEVE
COMPASS
AMARANT HOTEL
KYIV

6. Main business functions:
1
Hotel Management in a form of:
n Franchising
n Management Contract
n
Acquisition of the properties or corporate rights
2
Consulting for independent hotels
3
Tour Operator activities

7. Premier International
Inventory Segmentation
7%
n wholly owned and operated
n management contract
n franchising
33%
60%

8. Consulting
for Independent Hotels
technical support at design and
construction stages
n
hotel opening support
n
effective organizational structure
and staffing
n
trainings and staff development
n
marketing and distribution channels
n financial management
n
effective organizational structure
and staffing
n
training and staff development
n
marketing strategies and sales
channels
n

9. Our Consulting Portfolio
HOTEL
YEAR
CITY PARK HOTEL
Kyiv
2009
Feasibility Study
Dnipro Riverside Hotel
Kyiv
2009
5-star Hotel project elaboration
Codru Hotel
Chisinau
2009
Effective service delivery organization
Nobil Hotel
Chisinau
2008
Hotel opening and effective service delivery
organization
Europe Hotel
Crimea
2008–2009
Victoria Hotel
Kharkiv
2007
Hotel Business Plan
Alye Parusa Hotel
Feodosia
2005
Effective service delivery organization
ACTIONS DONE
Feasibility Study, opening documentation

10. Tour Operator Activities
n
Inbound
n Ticket
trips and MICE
sales
n Destination
promotion

11. Social Responsibility
Happy World, responsible
business program
3 main areas:
n Children
n
Eco initiatives
n
Destination development

12. Eco Initiatives
n
Installation of energy-saving equipment
n
Implementation of the latest achievements
in the field of energy conservation
n Waste management
n
Thoughtful fresh water usage
n
Limitation of the paper usage in the office working
environment as well as involved promotional
activities
n
Chaging bed linens and towels upon the guest
request
n
Caring for the plants in the neighborhood, interior
plants and rainwater harvesting
n
Participation in the international eco-project Green
Key Certification

13. Destination Development
n
Promotion of local tourist sites
n
Restoration of historical
monuments
n
Exploring Ukraine, program –
fascinating trips throughout
Ukraine

14. Children
n
Support of the foster homes and children hospitals
n
Employment assistance for orphans
n
Blood Donation support. Partnering with Ukrainian Young Donors Association
n
Installation of coin boxes for collecting donations
n
Long-term cooperation with children festival that fosters children's creativity

15. Our Growth Strategy
n create a portfolio of best hotel assets with a highly efficient and modern management
to
a strong well-known brands
n develop hospitality in Ukraine by creating modern properties for all segments and
to
purposes
n create a positive inernational image of Ukraine as a country with professional
to
hospitality
n advance service culture by educating staff and promoting service careers
to
n increase profitability and value of properties for owners - to pursue capitalization and
to
investments in hospitality
n develop strong partnership principles and strong hospitality and development
to
company image
n be the best employer throughout Ukraine and give employees' social benefits
to
n practice responsible business with Happy World program
to
n promote Ukrainian cities as travel destinations
to

16. Service Standards
for Each Hotel Brand
Premier International Service Standards
are based on five key principles:
1
Competence
2
Initiative
3
Exceeding guests expectations
4
Personal touch
5
Courtesy

17. Loyalty Programs
n
For
the guests – Premier Club
n
For
the Partners – Premier Awards
n
For
the Children – Premier Kids Club
A unique program combining discounts and bonuses, which
may be exchanged for gifts and privileges
Bonus program that encourages intermediaries for their
rooms/events bookings
A program for the little ones aimed to make their stay joyful
and memorable
2012

18. Social Programs
for Staff
n Annual Appraisals
n
Best Manager and Best Employee
awards
n
Special staff accommodation rates
n
Trainings and education
n
Christmas kids party
n
Bonuses and benefits
n
Additional days of vacation upon
employment duration

19. Premier Hospitality School
Ukraine's first Hospitality
School fostering leadership
and management
development
n
Opened in 2009
n 5 Graduations
n
Diploma issued
n
Strong academic focus to industry needs
n ectors: best international professionals,
L
practicing department heads, certified by
the Great Hotels of the World, The Most
Famous Hotels in the World, Seven Stars
and Stripes organizations
n
Key courses: Sales and Marketing, Finance
and Accounting, Front Office, Revenue
Management, Safety and Security, Human
Resources, Purchasing, Accounting
n
10 training modules

20. Benefits of Premier Hospitality School
n
Best modern practicies and
technologies
n Professional lectors
n
Practical knowledge based
on international experience
n
Guaranteed employment with
leading Ukrainian hotel operator

21. Our Hotels

22. Founded
in IX century
Population –
2,8 mln people
Often called “Mother
of Russian Cities”
Kyiv, the Capital
of Ukraine

23. PREMIER PALACE
HOTEL
«««
««
KYIV
Facts
• 90 rooms and suites
2
• 00 sq.m of meeting space
5
• pa and fitness centre
S
• editerranean Japanese
M
Restaurants
Advantages
Central Location in Kyiv,
the capital of Ukraine
n Landmark Hotel since 1909
n Ultimate Butler Service
n
Unique ambience of Themed
Suites
n
Executive Floor benefits
(express check-in/check-out,
n
complimentary laundry,
mid-day snack with a wide
selection of hot and cold dishes,
afternoon tea, library)
n Best Japanese Restaurant in Kyiv
n Rooftop Restaurant
n 20 m long swimming pool
n
Best panoramic view of City centre
A member of
www.premier-hotels.com.ua

24. RUS
ACCORD HOTEL
««
«
KYIV
Facts
• 451 rooms and suites
• 569 sq.m of meeting space
1
• krainian Restaurant
U
• banquet halls
4
Advantages
Central location in Kyiv, the capital of Ukraine
n
Great panorama over the City
n
Largest meeting facilities (7 halls)
n
Value for money
n
www.accord-hotels.com.ua

25. BAKKARA
ART HOTEL
««
«
KYIV
Facts
• 208 rooms and suites
• 105 sq.m of meeting space
• Restaurant
• Summer terrace
• Boutique night club
Advantages
Central Location in Kyiv near the historical area
n
Breathtaking view on the Dnipro river, Kyiv-Pechersk Lavra
n Art Design
n
Good value for money
n
www.accord-hotels.com.ua

26. COMPASS
AMARANT HOTEL
KYIV
Facts
• 46 rooms
• 155 m2 meeting space
• Restaurant
Advantages
Located in the commercial and historical center of Kiev – Podol
n
Access to wireless Internet throughout the hotel
n
Fresh functional room design
n
www.compass-hotels.com.ua

27. Located in the South
of Ukraine
Climate – moderate
and subtropical
Tatar, Russian Empire
and Ancient Greek
monuments
Yalta is the most
famous resort
of the peninsula
Crimean
Peninsula

28. OREANDA
PREMIER HOTEL
««
««
YALTA, CRIMEA
Facts
• 114 rooms and suites
• 380 sq. m meeting space
• Fitness centre spa
• Restaurant, 2 cafes
• Phyto bar, Sport bar
Advantages
Landmark Hotel from 1907
n
Best Location at the Sea Front within 30 minutes drive to main peninsula
sightseeing sites
n Imperial Suite with Rosarium and Terrace
n Indoor and Outdoor Swimming Pools with seawater
n
Extensive entertainment complex – night club, disco, bowling, cinema
n
A member of
www.premier-hotels.com.ua

29. Founded in 1256
Population –
1 mln people
Great monuments
of Gothic, Barocco
and Renaissance
architecture
One of the best Opera
Houses in Europe
Lviv, the Heart
and Soul of Ukraine

30. DNISTER
PREMIER HOTEL
««
««
LVIV
Facts
• 165 rooms suites
• 500 sq. m meeting space
• estaurant with summer
R
terrace
Advantages
Central location in park area in Old Town
n Lviv Old Town listed in UNESCO World Heritage
n Best panoramic view of the Old Town
n Best authentic Ukrainian Cuisine
n Totally renovated rooms
n
A member of
www.premier-hotels.com.ua

31. Founded in 1630
Population –
1,5 mln people
First Capital of Ukrainian
Republic
City of Students, Science
Innovations
Home for Mriya –
the largest airplane
on the globe
(Antonov Plant)
Kharkiv, Science
Innovations

32. KHARKIV PALACE
HOTEL
«««
««
KHARKIV
Facts
• 180 rooms and suites
• 507,6 sq.m of meeting
1
space
• Fitness centre, pool
• acific Rim and European
P
cuisine
Advantages
n
Great location on the central square
n Unique benefits of Executive floor
n State-of-the-art conference facilities
n Breathtaking panorama
from Sky Lounge
n
Delightful Pacific Rim cuisine
n All-year round The Terrace Restaurant
n Ultimate Butler Service
A member of
www.premier-hotels.com.ua

33. AURORA
HOTEL
««
««
KHARKIV
Facts
• 37 rooms suites
• 150 sq. m meeting space
• Restaurant
• Brasserie Bar
Advantages
Central location on a quiet street in Kharkiv
n Brand bew property in luxury boutique style
n Best European restaurant in Town
n Wine room
n
A member of
www.premier-hotels.com.ua

34. COSMOPOLIT
ART HOTEL
««
««
KHARKIV
Facts
• 29 rooms suites
• 200 sq. m meeting space
• Spa
Advantages
Breathtaking contemporary design
n Modern paintings
n Best Italian restaurant in Town
n
A member of
www.premier-hotels.com.ua

35. City of Miners
Very diverse culture –
there are more than
100 nationalities
Donbass Arena
Stadium – first
football stadium in
Eastern Europe built
according to the UEFA
requirements
Donetsk – Cultural Center
of the Donbass Region

36. PRAGUE
PREMIER HOTEL
««
««
DONETSK
Facts
• 1 guest rooms
4
• verall conference space –
O
294 sq. m
• Zlata Prague” Restaurant
“
• itness Center
F
Advantages
Central park area location
n Unique building architecture
n Each room is designed in its own unique style
n Serenity oasis in the center of bustling city
n
A member of
www.premier-hotels.com.ua

37. The first mention
of the city dates back
to the XII century
Population –
319, 000 people
An important cultural
center, a major transport
hub
Panas Mirny Museum,
Kotlyarevskyi Poltava
battle Museum, Galushka
monument
Poltava – favorite
literature spots

38. PALAZZO
PREMIER HOTEL
««
««
POLTAVA
Facts
• 0 rooms and suites
5
• eneral meeting area –
G
84 sq. m
• Restaurant
Advantages
Location in the center of Poltava
n
New hotel in classic style
n
The most popular restaurant in the city
n Free Wi-Fi
n
www.premier-hotels.com.ua

39. Founded in 1896
The most picturesque
Medieval Castle
in Ukraine
Nestled at the foot
of the Carpathians
Part of AustrianHungarian Empire
and Czechoslowakia
until 1944
Mukacheve, Charm
of Old Europe

40. STAR
PREMIER HOTEL
««
««
MUKACHEVE
Facts
• 61 rooms suites
• 307 sq.m meeting space
• Restaurant with Patio
• Fitness Centre
Advantages
Nestled in a lovely town at the foot of Carpathian Mountains
n Landmark Hotel since 1833
n Former aristocratic residence
n Own brewery
n
A member of
www.premier-hotels.com.ua

41. Founded in 1794
by Catherine the Great
Largest port in Ukraine
Population –
1,2 mln people
Great monuments
of Russian Barocco
One of the best Opera
Houses in Europe
Odessa,
Southern Beauty

42. YUNIST
ACCORD HOTEL
««
«
ODESSA
Facts
• 152 rooms suites
• 235 sq.m meeting space
Advantages
Located in the most picturesque place of Odessa – legendary Frantsuzky
Boulevard
n Beautiful view of the sea and botanic gardens
n
www.accord-hotels.com.ua

43. Founded in 1784
Former Cossack
settlement
The only Museum
of Peace in Ukraine
Oleksandriia
professional football
club
Oleksandriia

44. SAPPHIRE
ACCORD HOTEL
««
«
OLEKSANDRIIA
Facts
• 2 rooms suites
2
• 00 sq.m meeting space
1
• estaurant with summer
R
terrace
Advantages
Own territory with tidy lawn pool
n
Best European restaurnat in town
n
Indoor outdoor banquet facilities
n
Playground for kids
n
www.accord-hotels.com.ua

45. Founded in 1032
by Prince Yaroslav
the Wise of Kiev
Population –
205 thousand people
A historical landscape
park Alexandria
of 2 km2
Bila Tserkva –
The Beauty of Nature

46. CITY PARK
ACCORD HOTEL
BILA TSERKVA
Facts
• 1 rooms
3
• Restaurant
• apanese Spa Ofuro
J
Advantages
Located in the commercial and historical center of Bila Tserkva
n
All rooms are decorated in an individual design combining latest design trends,
best technology and comfort
n
Magnificent Ofuro Japanese Bath- Spa-center
n
www.accord-hotels.com.ua

47. Founded in 9th century
Population –
111,300 people
One of the most ancient
cities in Europe
Famous for Uzhgorod
Castle, Orthodox
Cathedral, GreekCatholic Church
and blossoming
Sakura alleys
Uzhgorod,
Breath of History

48. PRAHA
ACCORD HOTEL
UZHHOROD
Facts
• 47 comfortable rooms
• ourmet Restaurant
G
with regional
and international cuisine
• Spa and fitness centre
• 128 m2 of meeting space
Advantages
Located in one of the most beautiful ancient cities in Europe
n
Great range of spa and fitness facilities
n
Gourmet Restaurant with a summer terrace
n
Extensive concierge services
n
Original exterior design
n
www.accord-hotels.com.ua

49. The largest city
in the southeast
of Ukraine
Length of the city –
126 km
Development centre
of Kryvorizkyi Iron
Ore Basin (Kryvbas)
specializing in iron ore
mining and the steel
industry
Kryvyi Rih – important
industrial centre

50. ACCORD HOTEL
DELUXE BUSINESS
KRYVYI RIH
Facts
Business:
• 47 rooms suites
• 20 sq. m – conference area
• 110 sq. m – banquet area
Advantages
New rooms of classic design
n Free Wi-Fi
n ree business services: laptop hire,
F
24-hour printer and fax machine
access, and transfers between
the units
n
lassic European cuisine comple­
C
mented by selected homemade
Ukrainian dishes
n Accommodation options:
BB, HB, FB
n
Fitness club, pool, billiards, massage
n
Deluxe:
• 65 rooms suites
• 84 sq. m – conference area
• 128 sq. m – banquet area
www.accord-hotels.com.ua

51. The largest and
deepest lake in
Ukraine – Svityaz
Lake
Many nature
reserves and
national parks
Picturesque Shatski
Lakes (30 lakes)
Volyn region

52. COMPASS
YAGODYN
«
«
VOLYN REGION
Facts
• 44 rooms
• Restaurant
• Conference hall
• Sauna, swimming pool
Advantages
Located at the Yagodyn-Dorohusk border checkpoint
n
Restaurant with authentic Volyn Region dishes
n
Rooms at affordable prices with full range of necessary services
n
www.compass-hotels.com.ua

53. Thank You For your Time!
H O T E L M A N A G E M E N T C O M PA N Y
www.premier-international.net