The document discusses the importance of considering the total work environment, including physical and social factors, in order to improve organizational performance. It notes that managers must be sensitive to the need for changes in the physical surroundings where work is performed, including aspects like lighting, ventilation, plant layout, and office location. The document also examines questions around ensuring the workplace provides necessary resources and flexibility, manages distractions, and allows employees control over their work areas. It suggests that passivity, rather than opposition, is often the main obstacle to improving physical work settings.