SlideShare a Scribd company logo
MURAL
EMPATHY
PATTERNS
EMPATHY
PATTERNS
NARRATIVE
EMPATHY
What is “experience”?
Thank You
Arno Michaelis - Workshops on
diversity and collaboration
My Life After Hate
The Gift of our Wounds
Serve2Unite.org
LifeAfterHate.org
1. Determining credibility
2. Making formers feel safe
3. Re-calibrating their identity
4. Multiple ways to get involved
Peace is waged with sticky notes: Mapping Real-World Experiences (Jim Kalbach at Enterprise UX 2018)

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