PAF315report

SUMMER CAMP SATISFACTION SURVEY
A Study Conducted for Syracuse Parks and Recreation
By Michelle Bowen
November 2013

Summer Camp Satisfaction Survey with Syracuse Parks and Recreation’s Summer Camp
Program
Syracuse Parks and Recreation
By Michelle Bowen
November 2013
EXECUTIVE SUMMARY
Introduction: This study reports the results of a survey reporting the satisfaction of parents of
summer camp participants. The results of this survey will be presented in a report to the
Department of Parks, Recreation, and Youth Programs and the two program directors, Chris
Abbott and Anne Downes. This report will be used to improve various aspects of the summer
camp program including the camp content, staff training, and transportation.
Methods: The data used in this report were collected from an online survey of the parents of
participants who attended the summer camp program. From the target population of 150
individuals, 59 responses were collected.
Findings:
1. 78% of respondents indicated to be very satisfied with the transportation from the pick-up area
to the Camp Site.
2. 72% of respondents said they were very satisfied with the transportation from the Camp Site
to the pick-up area.
3. 93% of respondents said they were very satisfied with the courteousness and professionalism
of the staff in their dealings with their child.
4. 87% of respondents reported to be very satisfied with the professionalism of the training and
coaching staff.
5. 93% of respondents reported that they were very satisfied with the way in which the program
met their child’s recreational needs.
6. 84% of respondents reported to be very satisfied with the way in which the program met their
child’s instructional needs.
7. 84% of respondents indicated to be very satisfied with the facilities available to their child.
8. 81% of respondents reported that they were very satisfied with how camp staff effectively
dealt with their child’s problems.

9. 76% of respondents said they were satisfied or very satisfied with the quality of food provided
for their child.
10. 82% of respondents reported they were satisfied or very satisfied with the quantity of food
provided for their child.
11. 91% of respondents said they were very satisfied with their child’s overall experience with
the camp.
12. 75% of respondents reported that they were very satisfied with the way in which their child
was grouped with other children.
13. 93% of respondents reported that they were very satisfied with the overall value camp based
on fees.
14. 100% of respondents said that they would recommend this camp program to a friend.
15. Respondents would recommend this program to a friend because their kids (the participants)
found the program really enjoyable (41%).
16. Respondents said that the most beneficial part of the program was their child being able to
make new friends (12%).
17. Respondents would like to see the program lengths altered for the upcoming season (20%).
18. 50% of respondents said that the summer camp program was of high quality.
19. Most respondents had a son who attended the summer camp program (64%).
20. 22% of respondents reported that their child was either 11 or 12 years old.
21. Most responses for this survey were for the basketball camp (16%).

INTRODUCTION
This study reports the results of an online survey reporting the satisfaction of parents of summer
camp participants with the summer camp program provided through the Syracuse Department of
Parks and Recreation. The information collected in this study will help the Department of Parks
and Recreation improve areas such as staff training, transportation, and camp content. The
department wants to continue its mission of providing excellent services for residents in the
community of Syracuse and mitigating areas of issue within the summer camp program will help
do just that. Studies similar to this one have been conducted for the past seven years.
Summer Camp Satisfaction, November 2013, Page 1

METHODS
How Data Were Collected
Instrument Design: Syracuse Parks and Recreation provided a paper survey to use as a model
for the online survey that was being used this year to collect information from respondents. Also,
Carol Dwyer, the director of PAF 410, assisted me in creating the online survey for this report.
Data Collection Method: The online survey was created via survey monkey the last week of
September and the link was e-mailed to parents the following Monday, September 30. Syracuse
Parks and Recreation has a listserv in which they used to send out the link.
Target Population and Sample: Based on past history with the survey and results received by
Syracuse Parks and Recreation, the target population for the online survey was 150 respondents.
The actual number of responses received for the survey was 59 (39%).
Quality of Data
Representativeness: The summer camp surveys were sent out to all the parents with e-mail
addresses on the summer camp listserv. The sample is not the same size as the target population
because only 59 parents responded to the survey.
Accuracy: Respondents seemed to answer very honestly and gave rather extensive responses
when it came to short answer questions. The questions were descriptive and called for parents to
answer according to the camp in which their child participated.
Figure 1
Sex of participants (n=58)
Male 64%
Female 36%
Figure 2
Age of participants (n=58)
8 years old 15%
9 years old 10%
10 years old 20%
11 years old 22%
12 years old 22%
13 years old 11%

FINDINGS
1. 78% of respondents indicated very satisfied with the transportation from the pick-up area to
the Camp Site.
Source: Data Collected for Syracuse Parks and Recreation by Michelle Bowen, Community Link
Project, Syracuse University, November 2013
Comment: 27 respondents checked the “Does Not Apply” option for this question and I did not
include them.
6%
0%
6%
10%
78%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Very
dissatisfied
Dissatisfied Neither
dissatisfied or
satisfied
Satisfied Very satisfied
PercentofRespondents
Satisfaction Level
Satisfaction Level with Transportation from Pick up area to Camp Site
(n=32)

2. 72% of respondents said they were very satisfied with the transportation from the Camp Site
to the pick-up area.
Comment: 29 respondents checked the “Does Not Apply” option and 1 respondent checked the
“Don’t Know” option for this question; I did not include them.
0% 0%
4%
24%
72%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Very
dissatisfied
dissatisfied or
satisfied
Satisfaction Level
Satisfaction level with transportation from Camp Site to the Pick up
area
(n=29)

3. 93% of respondents said they were very satisfied with the courteousness and professionalism
of the staff in their dealings with their child.
Comment: 1 respondent checked the “Does Not Apply” option and 1 person did not respond to
the question; they weren’t included in the data.
0% 0% 0%
7%
93%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Very dissatisfied Dissatisfied Neither
dissatisfied or
satisfied
Satisfaction Level
Satisfaction level of with courteousness and professionalism of staff
(n=57)

4. 87% of respondents reported to be very satisfied with the professionalism of the training and
coaching staff.
Comment: 3 respondents checked the “Don’t Know” option for this question and 1 person did
not reply to the question. I did not include their responses in this graph.
0% 0% 0%
13%
87%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
dissatisfied or
satisfied
Satisfaction Level
Satisfaction level with the professonalism of the training and coaching
staff
(n=55)

5. 93% of respondents reported that they were very satisfied with the way in which the program
met their child’s recreational needs.
Comment: One person did not respond to the question.
0% 0% 0%
7%
93%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Very
dissatisfied
dissatifed or
satisfied
Satisfaction Level
Satisfaction level with summer camp meeting child's recreational needs
(n=58)

6. 84% of respondents reported to be very satisfied with the way in which the program met their
child’s instructional needs.
Comment: 1 respondent checked the “Does Not Apply” option for this question and 1 person
did not respond.
0% 0% 0%
16%
84%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
dissatisfied or
satisfied
Satisfaction Level
Satisfaction level with summer camp meeting child's instructional needs
(n= 57)

7. 84% of respondents indicated to be very satisfied with the facilities available to their child.
Comment: 1 respondent checked the “Don’t Know” option for this question and 1 person did
not respond.
0% 0% 0%
16%
84%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Very
dissatisfied
dissatisfied or
satisfied
Satisfaction Level
Level of satisfaction with facility availability
(n=57)

8. 81% of respondents reported that they were very satisfied with how the camp staff effectively
dealt with their child’s problems.
Comment: 30 respondents checked the ‘Does Not apply” option and 2 respondents checked the
“Don’t Know” option on this survey. One person did not respond.
0% 0% 4%
15%
81%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Very
dissatisfied
dissatisfied or
satisfied
Satisfaction Level
Level of satisfaction with the effectiveness of staff dealing with child's
problems
(n=26)

9. 76% of respondents said they were satisfied or very satisfied with the quality of food provided
for their child.
Comment: 29 respondents checked the “Does Not Apply” option and 3 respondents checked the
“Don’t Know” option; 2 people did not answer the question.
8%
12%
4%
48%
28%
0%
10%
20%
30%
40%
50%
60%
Very
dissatisfied
dissatisfied or
satisfied
Satisfaction Level
Level of Satisfaction with the quality of food
(n=25)

10. 82% of respondents reported they were satisfied or very satisfied with the quantity of food
provided for their child.
Comment: 31 respondents checked the “Does Not Apply” option and 3 checked the “Don’t
Know” option. Two people did not respond to the question.
5%
13%
0%
52%
30%
0%
10%
20%
30%
40%
50%
60%
Very
dissatisfied
dissatisfied or
satisfied
Satisfaction Level
Level of Satisfaction with the quantity of food
(n=23)

11. 91% of respondents said they were very satisfied with their child’s overall experience with
the camp.
0% 0% 0%
9%
91%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Very
dissatisfied
dissatisfied or
satisfied
Satisfaction Level
Level of satisfaction with child's overall camp experience
(n=58)

12. 75% of respondents reported that they were very satisfied with the way in which their child
was grouped with other children.
Comment: 7 respondents checked the “Don’t Know” option and one person did not respond.
0% 0% 1%
24%
75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Very
dissatisfied
dissatisfied or
satisfied
Satisfaction Level
Level of Satisfaction with child being grouped with other children
(n=51)

13. 93% of respondents reported that they were very satisfied with the overall value of the camp
based on fees.
Comment: Two people did not respond to the question.
0% 2% 0%
5%
93%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
dissatisfied or
satisfied
Satisfaction Level
Level of satisfaction with program based on camp fees
(n=57)

14. 100% of respondents said that they would recommend this camp program to a friend.
100%
0%
0%
20%
40%
60%
80%
100%
120%
Yes No
Recommending summer camp program to a friend
(n=58)

15. Respondents would recommend this program to a friend because their kids (the participants)
found the program really enjoyable (41%).
Comment: 22 people did not respond to this question.
5%
24%
30%
41%
0% 10% 20% 30% 40% 50%
Accessibility
Reasonable cost
High quality program
Enjoyable
Percent of Respondents
Reasons
Reasons to recommend program
(n=37)

16. Respondents said that the most beneficial part of the program was the new experiences for
their kids (30%).
4%
8%
15%
18%
25%
30%
0% 10% 20% 30% 40%
Reasonable cost
Transportation
Great staff
Making new friends
Camp content
New experiences
Benefits
Most beneficial part of the summer camp program
(n=40)

17. Respondents would like to see the program lengths altered for the next season (20%).
10%
14%
14%
14%
14%
14%
20%
0% 5% 10% 15% 20% 25%
Monitoring kids' behavior
Camps for other age groups
Earlier camp time
Email important reminders
Better lunches
More openings for different camps
Alter program lengths
Changes
Proposed changes for next season
(n=35)

18. 50% of respondents said that the summer camp program was of high quality.
Comment: 39 people didn’t respond to this question.
15%
35%
50%
0% 10% 20% 30% 40% 50% 60%
Easy to join other camps
Thankful
Great program/quality
AdditionalComments
Additional comments about summer camp program
(n=20)

19. Most respondents had a son who attended the summer camp program (64%).
64%
36%
0%
10%
20%
30%
40%
50%
60%
70%
Male Female
Gender
Gender of child who attended the summer camp program
(n=58)

20. 22% of respondents reported that their child was either 11 or 12 years old.
Comment: One person did not answer this question.
15%
10%
20%
22% 22%
11%
0%
5%
10%
15%
20%
25%
8 9 10 11 12 13
Age
Ages of summer camp participants
(n=58)

21. Most responses for this survey were for the basketball camp (16%).
Comment: One person did not respond to this question.
2%
2%
2%
2%
3%
5%
7%
10%
10%
12%
14%
15%
16%
0% 5% 10% 15% 20%
M.O.S.T Science
Robotics
Golf Clinics
Arts and Crafts
Animal
Tennis
Summerstage
ESF Environmental
Soccer
Police and Fire
Track
Multi-Sport
Basketball
Typesofcamps
Survey responses to various camps
(n=58)

APPENDICES
Table of Contents
Appendix I Survey
Appendix II Data Frequencies
Appendix III Open-Ended Responses
Appendix IV Codebook/Spreadsheet

Appendix I
Survey
Camp Satisfaction
1. How satisfied were you with the transportation from the pick-up area to the Camp Site?
__ Very dissatisfied
__ Dissatisfied
__ Neither dissatisfied or satisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
2. How satisfied were you with the transportation from the Camp Site to the pick-up area?
__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
3. How satisfied were you with the courteousness and professionalism of the camp
administration/office staff in their dealings with your child?
__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
4. How satisfied were you with the professionalism of the training and coaching staff?
__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
5. How satisfied were you with the program in regard to meeting your child’s recreational needs?
__ Dissatisfied
Summer Camp Satisfaction, November 2013, Appendix I-1

__ Neither satisfied or dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
6. How satisfied were you with the program in regard to meeting your child’s instructional
needs?
__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
7. How satisfied were you with the facilities available to your child?
__ Dissatisfied
__ Neither satisfied or dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
8. How satisfied were you with the camp staff in regard to dealing effectively with any problems
your child may have had?
__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
9. How satisfied were you with the quality of the food?
__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
10. How satisfied were you with the quantity of food?

__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
11. How satisfied were you with your child’s overall experience with the camp?
__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
12. How satisfied were you with the program in regards to your child being properly grouped
with other children?
__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
13. How satisfied were you with the overall value of the camp based on camp fees?
__ Dissatisfied
__ Satisfied
__ Very satisfied
__ Don’t Know
__ Does Not Apply
14. Would you recommend this program to a friend?
__ Yes
__ No
15. Why or why not? Please explain.
16. What did you or your child find most beneficial about the program? Please explain.

17. What changes would you like to see implemented for the upcoming season to make our
program better? Please explain.
18. Additional Comments:
Demographics
19. What is your child’s gender?
__ Male
__ Female
20. How old is your child? List age below.
21. This survey is in response to the following camp:
__ Basketball
__ Soccer
__ Track
__ Tennis
__ Arts and Crafts
__ Golf Clinics
__ Multi-Sport
__ Summerstage
__ Police and Fire
__ Robotics
__ Animal
__ M.O.S.T. Science
__ ESF Environmental

Appendix II
Data Frequencies
1. How satisfied were you with the transportation provided from the pick-up area to the Camp
Site? (n=32)
Very dissatisfied 6%
Dissatisfied 0%
Neither dissatisfied or satisfied 6%
Satisfied 10%
Very satisfied 78%
Don’t Know 0%
Does Not Apply 48%
2. How satisfied were you with the transportation provided from the Camp Site to the pick-up
area? (n=29)
Dissatisfied 0%
Satisfied 24%
Very satisfied 72%
Don’t Know 2%
Does Not Apply 51%
3. How satisfied were you with the professionalism and courteousness of the camp
administrative/office staff in their dealings with you? (n=57)
Dissatisfied 0%
Satisfied 7%
Very Satisfied 93%
Don’t Know 0%
Does Not Apply 2%
No Response n=1
4. How satisfied were you with the professionalism of the training and coaching staff? (n=55)
Dissatisfied 0%
Summer Camp Satisfaction, November 2013, Appendix II-1

Satisfied 13%
Very satisfied 87%
Don’t Know 5%
Does Not Apply 0%
No Response n=1
5. How satisfied were you with the program in regards to meeting your child’s recreational
needs? (n=58)
Dissatisfied 0%
Satisfied 7%
Very satisfied 93%
Don’t Know 0%
Does Not Apply 0%
No Response n=1
6. How satisfied were you with the program in regards to meeting your child’s instructional
needs? (n=57)
Dissatisfied 0%
Satisfied 16%
Very satisfied 84%
Don’t Know 0%
Does Not Apply 2%
No Response n=1
7. How satisfied were you with the facilities available to your child? (n=57)
Dissatisfied 0%
Satisfied 16%
Very satisfied 84%
Don’t Know 2%
Does Not Apply 0%
No Response n=1
8. How satisfied were you with the camp in regards to dealing effectively with any problems
your child may have had? (n=26)

Dissatisfied 0%
Satisfied 15%
Very satisfied 81%
Don’t Know 4%
Does Not Apply 53%
No Response n=1
9. How satisfied were you with the quality of the food? (n=25)
Dissatisfied 12%
Satisfied 48%
Very satisfied 28%
Don’t Know 5%
Does Not Apply 53%
No Response n=2
10. How satisfied were you with the quantity of the food? (n=23)
Dissatisfied 13%
Satisfied 52%
Very satisfied 30%
Don’t Know 5%
Does Not Apply 56%
No Response n=2
11. How satisfied were you with your child’s overall experience with the camp? (n=58)
Dissatisfied 0%
Satisfied 9%
Very satisfied 91%
Don’t Know 0%
Does Not Apply 0%

No Response n=1
12. How satisfied were you with the program in regards to your child being properly grouped
with other children? (n=51)
Dissatisfied 0%
Satisfied 24%
Very satisfied 75%
Don’t Know 13%
Does Not Apply 0%
No Response n=2
13. How satisfied were you with the overall value of the camp based on camp fees? (n=57)
Dissatisfied 2%
Satisfied 4%
Very satisfied 93%
Don’t Know 0%
Does Not Apply 0%
No Response n=2
14. Would you recommend this program to a friend? (n=58)
Yes 100%
No 0%
No Response n=1
15. Why or why not? (n=37)
Enjoyable 41%
High quality program 30%
Reasonable cost 24%
Accessible 5%
No Response n=22
16. What did you or your child find most beneficial about the program? (n=40)

New experiences 30%
Camp content 25%
Making new friends 18%
Great staff 15%
Transportation 8%
Reasonable cost 4%
No Response n=19
program better? (n=35)
Alter program lengths 20%
More openings for different camps 14%
Provide better lunches 14%
Email important reminders 14%
Earlier camp time 14%
Camps for other age groups 14%
Monitoring kids’ behavior 10%
No Response n=24
18. Additional Comments: (n=20)
Great program/quality 50%
Thankful 35%
Easy to join other camps 15%
No Response n=39
19. What is your child’s gender? (n=58)
Male 64%
Female 36%
No Response n=1
20. How old is your child? (n=58)
8 15%
9 10%
10 20%
11 22%

12 22%
13 11%
No Response n=1
21. This survey is in response to the following camp: (n=58)
Basketball 16%
Soccer 10%
Track 14%
Tennis 5%
Arts and Crafts 2%
Golf Clinics 2%
Multi-Sport 15%
Summerstage 7%
Police and Fire 12%
Robotics 2%
Animal 3%
M.O.S.T. Science 2%
ESF Environmental 10%
No Response n=1

Appendix III
Open-Ended Responses
15. Why or why not? (Would you recommend this program to a friend?)
• Enjoyable (n=15)
Children enjoyed the variety of activities and subjects offered (7)
Participants liked learning new skills (8)
• High quality program (n=11)
Various options to choose from (6)
Excellent activities and exercises (3)
Caring and considerate staff (2)
• Reasonable cost (n=9)
Very low cost for the entire summer (9)
• Accessibility (n=2)
Accessible for kids with disabilities (2)
16. What did you or your child find most beneficial about the program?
• New experiences (n=12)
Participants were able to embark on new, enjoyable things (10)
Leaving home for the first time (1)
Children figure out likes and dislikes (1)
• Camp content (n=10)
The content of each program allowed the kids to learn new skills (4)
Flexibility within the camps (4)
Great fitness program (2)
• Making new friends (n=7)
Able to meet and socialize with new kids (7)
• Great staff (n=6)
Summer Camp Satisfaction, November 2013, Appendix III-1

Excellently trained staff (6)
• Transportation (n=3)
Transportation for the kids (3)
• Reasonable cost (n=2)
Low cost for great quality (2)
program better?
• Alter program lengths (n=7)
Shorter Police classes (3)
Longer classes for sports program (4)
• More openings for different camps (n=5)
Raise enrollment for sports programs (5)
• Better lunches (n=5)
More variety with lunches
• Email important reminders (n=5)
Email morning bus schedule (3)
Send out reminders about registration in the summer (2)
• Earlier camp time (n=5)
Earlier start so parents can get to work on time (5)
• Camps for other age groups (n=5)
Programs for kids below the age of 8 (2)
Programs for teenagers (3)
• Monitoring kids’ behavior (n=3)
Watching other kids’ behavior (3)
18. Additional Comments:

• Great program/quality (n=10)
Amazing summer camp with many programs (6)
Considerate staff members (4)
• Thankful (n=7)
Thankful for giving children a great summer (7)
• Easy to join other camps (n=3)
Flexibility within different summer camps (3)
19. What is your child’s gender?
Male (38)
Female (21)
20. How old is your child?
8 (9)
9 (5)
10 (4)
11 (16)
12 (13)
13 (7)
21. This survey is in response to the following camp:
Basketball (9)
Soccer (6)
Track (8)
Tennis (3)
Arts and Crafts (1)
Golf Clinics (1)
Multi-Sport (8)
Summerstage (4)

Police and Fire (8)
Robotics (1)
Animal (2)
M.O.S.T. Science (1)
ESF Environmental (6)

Appendix IV
Codebook
COLUMN FIELD NAME DEFINITION CODE
A TRANSPORTATION
(PICK UP)
Transportation from pick
up area to camp site
1-Very dissatisfied
2-Dissatisfied
3-Neither dissatisfied or
satisfied
4-Satisfied
5-Very Satisfied
B TRANSPORTATION
(CAMP SITE)
Transportation from
camp site to pick up area
1-Very dissatisfied
2-Dissatisfied
satisfied
4-Satisfied
5-Very Satisfied
C COURTEOUSNESS Courteousness and
professionalism of staff
towards children
1-Very dissatisfied
2-Dissatisfied
satisfied
4-Satisfied
5-Very Satisfied
D PROFESSIONALISM Professionalism of
training and coaching
staff
1-Very dissatisfied
2-Dissatisfied
satisfied
4-Satisfied
5-Very Satisfied
E RECREATIONAL Program meeting child’s
recreational needs
1-Very dissatisfied
2- Dissatisfied
3- Neither dissatisfied
or satisfied
4-Satisfied
5-Very Satisfied
F INSTRUCTIONAL Program meeting child’s
instructional needs
1-Very dissatisfied
2- Dissatisfied
satisfied
4-Satisfied
5-Very Satisfied
G FACILITIES Facility availability to
child
1-Very dissatisfied
2- Dissatisfied
Summer Camp Satisfaction, November 2013, Appendix IV-1

or satisfied
4-Satisfied
5-Very Satisfied
H PROBLEMS Camp staff effectively
dealing with child’s
problems
1-Very dissatisfied
2- Dissatisfied
or satisfied
4-Satisfied
5-Very Satisfied
I QUALITY Quality of food provided 1-Very dissatisfied
2-Dissatisfied
satisfied
4-Satisfied
5-Very Satisfied
J QUANTITY Quantity of food
provided
1-Very dissatisfied
2- Dissatisfied
or satisfied
4-Satisfied
5-Very Satisfied
K EXPERIENCE Child’s overall
experience with the
camp
1-Very dissatisfied
2- Dissatisfied
or satisfied
4-Satisfied
5-Very Satisfied
L GROUP Child being grouped
with other children
1-Very dissatisfied
2- Dissatisfied
or satisfied
4-Satisfied
5-Very Satisfied
M VALUE Overall value of the
camp based on fees
1-Very dissatisfied
2-Dissatisfied
satisfied
4-Satisfied
5-Very Satisfied
N RECOMMEND Whether or not
respondent would
recommend program to a
friend
1- Yes
2- No
O REASON Reason for
recommending
1-Enjoyable
2-High quality program
3-Reasonable cost

4-Accessible
P BENEFICIAL Most beneficial part of
the program
1-New experiences
2-camp content
3-Making new friends
4-Great staff
5-Transportation
6-Reasonable cost
Q CHANGES Changes for next season 1-Alter program lengths
2-More openings
3-Better lunches
4-Email important
reminder
5-Earlier camp time
6-Camps for other age
groups
7-Monitoring kids’
behavior
R COMMENTS Additional comments 1-Great
program/quality
2-Thankful
3-Easy to join other
camps
S SEX Gender of child 1-Male
2-Female
T AGE Age of child 1-8
2-9
3-10
4-11
5-12
6-13
U RESPONSE Survey responses to
camps
1-Basketball
2-Multi-Sport
3-Track
4-Police and Fire
5-Soccer
6-ESF Environmental
7-Summerstage
8-Tennis
9-Animal
10-Arts and Crafts
11-Golf Clinics
12-Robotics
13-M.O.S.T. Science

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