The document recognizes and celebrates employees who have delivered excellent customer service through the company's "Wall of Champions". It lists several employees who have won Golden Tickets or Quarterly Apple awards for going above and beyond, including examples of their achievements. It also lists employees who have won GEM awards for their contributions and several who are celebrating long service anniversaries with the company.

1. Welcome to the fourth edition of Our Wall of Champions, which recognises and celebrates the
successes of our team members delivering fantastic service to our customers.
Keep your nominations coming and please remember to take pictures of all award presentations so
that the winners can be celebrated on our Wall of Champions.
Please join us in congratulating the following team members...
Our Wall of Champions Aug/Sept 2014
Golden Ticket Winners
Golden Ticket awarded to Georgie Plavetic, by James
Lester, UK Corporate Director. Georgie has been the
global lead for the Condeco project, putting in many
hours and late nights whilst she supports both the USA
and APAC. She has engaged with business stakeholders,
delivered training sessions for both vendors and PA's and
worked closely with Condeco to ensure a smooth go-live.
Georgie is an inspiration not only to her team, but to the
ISS contract.
Golden Ticket awarded to Jai Piple, India, by
Simon Titchener, Chief Operating Officer, for
seamlessly managing transition of 2 critical sites in
Mumbai – Powai and Nirlon - without any impact
from his BAU operation. Jai’s contribution has been
widely acclaimed by senior Barclays stakeholders in
various forums.
At ISS we are constantly striving to deliver service excellence to our clients.
We want to recognise our team members who help us drive that highest
level of customer service. The Golden Ticket is only issued by the Senior
Leadership Team (SLT) to recognise outstanding customer service. Once an
SLT member decides to award a Golden Ticket to a team member, the team
member will need to hand this ticket to their line manager.

2. Quarterly Apple Winner
Citizenship is an important area of the bank’s strategy and is driven by the Barclays CEO, Anthony Jenkins. Barclays use
Citizenship to engage their teams and contribute in a positive way to the wider society. Barclays encourages
Citizenship throughout all areas of its global business.
Over the past year, Sue Leonard has consistently demonstrated a complete understanding of our client’s business opera-
tions by aligning the ISS Corporate Responsibility agenda to the Barclays Citizenship Pillar throughout the Channel Islands,
and supporting Barclays with a variety of activities.
Areas which Sue has supported, driven and promoted, include:
Setting up and driving the first ever BIFM society in the Channel Islands to allow local
industry professionals to achieve facility management qualifications
Chairperson of the Disability Network in the Channel Islands
Developing and issuing the Barclays Diversity Calendar
Coordinating a workshop which educates the Barclays employees on dyslexia in the workplace
Supporting cancer charities through various events during 2013
Investing time in a local football club
Supporting key Barclays charity and fundraising events.
Through all of the activities above, Sue understands the importance of working with our client as we use Citizenship to em-
bed the working partnership at Barclays CRES FM.

3. GEM Award winners
Benoit Gastaud, UK - For
his intuitiveness and as-
suming tasks to help cope with
ongoing business levels.
Leona Klimesova, Czech Republic -
Leona has constantly demonstrated
extremely high levels of support for the
whole team and all employees of Barclays.
Adam Plavecky, UK - For doing an outstanding job
from moving from Shift Leader to Building Services
Supervisor. This was at a time of multiple building and HR
issues so was crucial to the operation.
Sharon Hernandez, UK - For tak-
ing full responsibility of the floor
when management was being recruit-
ed, and for her ongoing support.
Carole Burlison, UK - For
her welcomed planning
and coordination during a
recent Family Fun Day.
Peter Mahiques (left) and Russell Brockwell, UK - GEMs awarded for the
creation and delivery of the revised staff induction programme. Russell
and Peter also devised the ‘Big Spring Clean’ programme where departments
were encouraged to clear out unwanted items. This exercise required engage-
ment with all departments, plus co-ordination with the Cleaning team and IT
team to support this, creating 289 bags of rubbish and 44 crates of IT kit.
Valentina Ageeva, Russia - Valen-
tina takes part in Citizenship vol-
unteering and the Moscow Charity
Team. Together with her team, Valenti-
na regularly visits the orphanage, or-
ganising creative activities with the
children. We would like to thank Valen-
tina for her great work.

4. GEM Award winners
Paul Robinson, Snowhill & Bir-
mingham satellite site engineer,
receiving his GEM award from his
line manager John Sloman for the
work he did in the Colmore Row
Flood!
Nicola Bobb receiving a GEM
award from Peter Clarke and Alex
Murphy for her support in the Swiss
Post Tupe transfer and ensuring all
records were captured accurately.
David White receiving a GEM
award from Chris Giannangelo
and Alex Murphy for achieving a five
-star score in recent audits and mak-
ing the final round of the Roux
scholarship awards.
Completion of the fit out of East Quay 5, Newcastle, saw the relocation of Barclays
staff and equipment from Cross House to East Quay 5. Whilst many items of furni-
ture were moved, the projects team made no allowance for the relocation of the
World War 1 (WW1) Memorial plaque, which lists the names of all former Barclays staff
from the local area that gave their lives in the Great War. The importance and poignancy
of the memorial, more so this being the centenary of the outbreak of WW1, was recog-
nised by the local ISS staff; a combined team of engineers, fabrics and security took this
on as personal project. The memorial, which weighed approximately 200kg and is made
from cast bronze, was removed from Cross House and transported to East Quay 5. It took
all 5 members of the integrated team to man handle the plaque and mount it in place on
the wall within the reception of East Quay 5. The plaque was too heavy to mount directly
on to the wall so the team purchased materials, fixings and boarding and built a support
step and a backing support to secure the plaque in place. With the plaque now in place,
Barclays now intend to hold a small memorial ceremony with some of the relatives of the
fallen soldiers listed.

5. GEM Award winners
Maria Luisa Barcón Minchán and Antonio Barriga
Villena, Europe - GEMs awarded for the successful
coordination of moves related to the Madrid consolidation
Project.
Richard Newman, UK - has been exceptionally
pro-active, using his I.T. skills to address a
security issue, thus saving a considerable cost.
Anastasia Doronina, Russia - GEM awarded
for constantly demonstrating high levels of
managerial and leadership skills.
Shahid Majeed (left) and Rajan Vaghela, UK -
For identifying significant energy savings and
all potential issues with the recent FET works.
Virgiliu Doldea / Timo Viehmann, Europe - Exceptional
support of the client for any technical issues and tasks as
well as BAU. They are always going the extra mile, thinking of
the additional benefit and effort to the team, the account and
the client.
Erik Ramatov, UK - Erik came to the
aid of a customer in need of assis-
tance, and went beyond his way to en-
sure adequate support was provided to
the gentleman.

6. GEM Award winners
GEMs awarded to Enrico Sigismondi, Marco Maria Corno and
Stefan Costache, Italy, for the recent success in their coordina-
tion and participation of the moves, archives reorganization
and dilapidation works related to the HQ consolidation Project, from
January to July (1523 moves per month) among the three corporate
buildings (Forlanini, Arconati, Moscova).
Works were coordinated on site especially to avoid any impact over
the bank operations, mitigating risks and meeting on time all requests
from the final users. Enrico, Marco and Stefan performed over and
above their job requirements, supporting with the coordination of ac-
tivities and helping to mitigate the impact on the client thanks to their
spontaneous, proactive and positive attitudes, with proven expertise
and competencies of their jobs.
Omni Team, Frankfurt - GEM awarded to the entire Frankfurt Omni team for the
refurbishment and implementation which was done by all parties, with full dedi-
cation to the details and a lot of personal engagement. That refers to the kitchen team
as well as to the office team and the engineering team. Well done to all.

7. Pawel Kieras, UK- for excellent feedback from
clients and colleagues, for consistently going
above and beyond and exuding the Barclays and ISS
values. A brilliant and invaluable addition to the team.
Ruby Shand, UK - for her upbeat
and friendly approach towards her
colleagues and customers. Ruby’s
service skills are high street in style.
Colin Walker, UK - Colin was recently a per-
fect example of an officer going above and
beyond the call of duty. A casualty had twisted
his knee, a call which London Ambulance refused
to respond to. Colin, using a wheel chair, took the
casualty to the main reception and called a taxi.
The casualty did not have any money to pay for
the taxi and the Catering department were unable
to assist. Colin, with no questions asked, paid for
the taxi in full.
Desmond O’Sylva, UK - Desmond was
proactive in identifying a system fault
which would have impacted on the mid-rise
turnstiles in 1 Churchill Place. As a result of
his findings, Desmond’s team were able to
redeploy manpower accordingly to assist staff
in gaining access via the mid-rise turnstiles.
His efforts are worthy of praise; he certainly
stands out.
GEM Award winners

8. Long Service Awards
UK
Irene Taravella - 15 years Long Service
Jacqualine Doyle - 15 years Long Service
Gerard Navickas - 20 years Long Service
Deborah Bromilow - 25 years Long Service
Paul Presland - 15 years Long Service
Russell Whitfield (right) - 20
years Long Service