Brightway Software's Approach
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The document outlines the philosophy of a software company. It emphasizes focusing on customer success through a team-based approach, adaptability, and commitment to delivering value over large budgets or flashy marketing. The company principals prioritize speaking directly with customers to understand their needs, then working collaboratively across roles to achieve successful outcomes and happy customers.
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Part 2 Deep Dive: Navigating the 2024 Slowdown
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
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Brightway Software's Approach
- 1. Our philosophy Monday, December 7, 2009 www.brightwaysw.com
- 2. You (customer) - I need to build a new software - I need help with operations $ your budget Monday, December 7, 2009
- 3. POSSIBLE SOLUTION GO WITH ONE OF THEM Monday, December 7, 2009
- 4. “ONE OF THEM” #1 $ your budget more people is NOT better value BUT: Monday, December 7, 2009
- 5. “ONE OF THEM” #2 $ your budget more process is NOT better value BUT: Monday, December 7, 2009
- 6. “ONE OF THEM” #3 $ your budget #1 golfer in ad campaign is NOT better value AND Monday, December 7, 2009
- 7. “ONE OF THEM”WHEN YOU GO WITH YOU TALK TO: “The Sales Guy” Monday, December 7, 2009
- 8. I need help! CMMI! Agile! ISO! XP! ? you talk... they see... they say... you think... Monday, December 7, 2009
- 9. “THE CREW”MEET: The analyst The architect The specialist Developers... Lots of them! Monday, December 7, 2009
- 10. You end up with... A sizable invoice Their solution to your “sync” problems Monday, December 7, 2009
- 11. LET’S REWIND... Monday, December 7, 2009
- 12. POSSIBLE SOLUTION GO WITH ONE OF THEM Monday, December 7, 2009
- 13. WHEN YOU GO WITH YOU TALK TO: COMPANY PRINCIPALS • Customer success • A superior service experience • Delivering better value for your money Who are committed to: Monday, December 7, 2009
- 14. I need help! Tell me more! Tell me why! you talk... we see... you see... we ask... Monday, December 7, 2009
- 15. THE TEAMMEET: • A group of engaged individuals (not mere “resources”) • Playing different roles • Sharing the same vision: Team Lead Tester Developer SUCCESSFUL, HAPPY CUSTOMERS Monday, December 7, 2009
- 16. AT WE PRIDE OURSELVES ON BEING ADAPTABLE Monday, December 7, 2009
- 17. WE CAN PROVIDE THOUGHT LEADERSHIP AS WELL AS FORCEFULLY FOLLOW Monday, December 7, 2009
- 18. WE CAN BE CO-LOCATED OR WE CAN TELECOMMUTE Monday, December 7, 2009
- 19. BUT NO MATTER HOW WE DO IT, WE ACCEPT A SINGLE OUTCOME Monday, December 7, 2009
- 20. A successful project A happy customer (and of course, we have to make a living too!) Monday, December 7, 2009