The document summarizes insights from stakeholders like policemen, ticket sellers, shop owners, bus conductors, and drivers about operations at the Mango Bus Stand in Jharkhand, India. Key issues identified include buses boarding and deboarding outside the station causing traffic jams, lack of proper waiting facilities, mismatch between bus capacity and station capacity, and lack of information displays about bus schedules and destinations. Suggested measures are to improve signage, add a second gate, regulate bus parking, install digital information boards, and require boarding and deboarding within the station.

1. O P E R A T I O N S
A T
M A N G O B U S
S T A N D
G R O U P 9

2. Stakeholders consulted:
q Policemen
q Ticket sellers
q Shop owners
q Passengers
q Conductors & Drivers
q Bus operators
q Local shop owners (inside
the premises and in close
proximity)
q Local law enforcement
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3. I n s i g h t s
f r o m
P o l i c e m e n
• B u s d e b o a r d i n g o u t s i d e
b u s s t a t i o n - c a u s e s
t r a f f i c j a m s
• J h a r k h a n d s t a t e g o v t
b u s e s i n g a t e 1 a r e a ;
o t h e r s t a t e g o v t b u s e s
& p r i v a t e b u s e s i n g a t e
2 & 3 a r e a s

4. I N S I G H T S F R O M
T I C K E T S E L L E R S :
• N o p r o p e r f a c i l i t i e s f o r w a i t i n g
p a s s e n g e r s
• Wa i t i n g r o o m – n o e l e c t r i c i t y ,
n o f a n s
• D a r k r o o m w i t h c h a i r s & t y r e
• F a n r i g h t o u t s i d e w a i t i n g r o o m
b u t n o t i n s i d e
• No p r o p e r p l a c e t o w i t h a s h e d
t o s i t a n d w a i t
• P r o b l e m i n t h e r a i n
• P r o b l e m i f p a s s e n g e r s a r r i v e
l a t e a t n i g h t – n o s e c u r i t y

5. I N S I G H T S F R O M
T I C K E T
S E L L E R S :
• N o o n e t a k e s r e s p o n s i b i l i t y f o r
t h e t r a f f i c j a m s c a u s e d b y
b u s e s o u t s i d e b u s s t a t i o n
• N u m b e r o f b u s e s p l y i n g p e r d a y
( 5 0 0 ) i s m u c h h i g h e r t h a n t h e
c a p a c i t y o f t h e b u s s t a t i o n
( 1 5 0 - 2 0 0 ) – a n o t h e r r e a s o n w h y
b u s e s b o a r d / d e b o a r d o u t s i d e o n
t h e r o a d
• N o AT M f a c i l i t y i n t h e b i g g e s t
b u s t e r m i n a l i n j a m s h e d p u r
• N o C C T V c a m e r a f o r s e c u r i t y
a n d s u r v e i l l a n c e , l a c k o f
s e c u r i t y – t h e f t i s c o m m o n
• N o d e s i g n a t e d c a r p a r k i n g
s p a c e f o r p a s s e n g e r s ’ p r i v a t e
v e h i c l e s

6. I N S I G H T S F R O M
T I C K E T
S E L L E R S :
• O n l y o n e p u b l i c t o i l e t o n a n e x t r e m e o f
t h e s t a t i o n
• S u l a b h s h a u c h a l a y – n o t o p e r a t i o n a l 2 4 / 7
• Charge p r i c e s o v e r t h e p r e s c r i b e d ; l a d i e s
s h o u l d b e u s i n g f o r f r e e b u t a r e b e i n g
c h a r g e d
• D i f f i c u l t f o r p a s s e n g e r s t o f i n d t h e i r b u s
• N o r e s t h o u s e f o r P a s s e n g e r s & d r i v e r s
• L a c k o f m a i n t e n a n c e
• C a n t e e n w i t h a f f o r d a b l e p r i c i n g m i s s i n g
• C u r r e n t s h o p s o v e r c h a r g e a c c o r d i n g t o
t h e m s e l v e s
• N o p r o p e r d r i n k i n g w a t e r f a c i l i t i e s
• O n l y o n e w a t e r c o o l e r i n g a t e 1 a r e a

7. INSIGHTS FROM SHOP OWNER:
• AC buses outside
• No shed waiting area
• Lack of centralized ticket booking system
• Bus should be inside station boundary
• Lack of information about buses
• Passengers can’t find buses
• Maybe a digital board for bus information
• Illegal parking issues
• Buses without permit are also present in the bus
station
• No labeling of “Mango Bus Station”
• No information about destinations of buses
• Schedule of buses with destinations should be
displayed

8. I N S I G H T S
F R O M B U S
C O N D U C T O R S &
D R I V E R S :
• O n e e n t r y / e x i t g a t e f o r b u s e s i n
G a t e 1 A r e a
• Wa i t i n g r o o m - n o t w o r t h s i t t i n g +
n o t s e c u r e
• L a c k o f m a i n t e n a n c e
• D r i n k i n g w a t e r f a c i l i t i e s a r e n o t
p r o p e r

9. O T H E R
S T A K E H O L D E R S N O T
C O N S U L T E D B Y U S
• T r a n s p o r t A u t h o r i t i e s
( D e p a r t m e n t o f T r a n s p o r t ,
J h a r k h a n d )
• L o c a l G o v e r n m e n t
• L o c a l R e s i d e n t s
• E n v i r o n m e n t a l & C o m m u n i t y
G r o u p s
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10. OUR OBSERVATIONS:
• Bus boarding/deboarding outside bus station on
roadside - cause of traffic jams
• In the Gate 1 area, only one gate for buses to
enter/exit
• Private vehicles randomly parked
• Damaged buses kept in the bus station
• Multiple ticket sellers
• No station labels
• No signage
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11. OUR
OBSERVATIONS:
• The bus stand is called Mango Bus Stand but there
is no board at the bus stand or near the bus stand
which reads ‘Mango Bus Stand’.
• Boarding & deboarding activities happen outside
the bus stand, on the roadside which causes traffic
jams
• The bus stand is divided into two parts – the first
one is used Jharkhand State Transport buses and
the other one is used for the operations of private
carriers and buses of other states.
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12. OUR OBSERVATIONS:
• The bus stand is called Mango Bus Stand
but there is no board at the bus stand or near
the bus stand which reads ‘Mango Bus
Stand’.
• Boarding & deboarding activities
happen outside the bus stand, on the roadside
which causes traffic jams
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13. Our Observations:
• The bus stand is divided into two parts – the
first one is used Jharkhand State Transport
buses and the other one is used for the
operations of private carriers and buses of
other states.
• The first part has the Gate Number 1 and the
second one has Gates 2 & 3. The first part has
just one entry and exit point. The other gate is
not wide enough to allow entry in the first part.
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14. OUR OBSERVATIONS:
• There is no display of bus schedule and passengers have
to resort to asking around to get to know where their bus
is.
• The waiting room does not have fans and adequate light.
• Private vehicles are randomly parked anywhere inside
the bus stand.
• Several damaged buses are occupying space of the bus
stand.
• Multiple ticket sellers stand outside the stand and sell
tickets very informally.
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15. Challenges & Measures :
Navigating the way
forward
Problem
1. No signboard that reads
‘Mango Bus Stand’ –
• Navigation to the bus stand without
the use of a directions app or
somebody’s help is difficult
since there are no boards or signage
to guide anyone to the bus stand.
• Even the hoarding at the bus stand
does not read ‘Mango Bus Stand’.
Suggestive Measure
 Change the hoarding at the bus stand
to a new prominent one that reads
‘Mango Bus Stand’.
 The big advertising billboard outside
the bus stand must keep space vacant
on the top for ‘Mango Bus Stand’ to
be mentioned irrespective of the
advertisement.
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16. Challenges & Measures
:Navigating the way forward
Problem
2. Lack of two gates is
a bottleneck –
• Since only one gate is wide
enough to allow the entry and
exit of buses, issues of
congestion arise when 2 buses
are scheduled to leave or enter
around the same time.
Suggestive Measure
Widen the other gate so as to allow
entry of buses from that gate.
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17. Challenges & Measures
: Navigating the way forward
Problem
3. Mismatch in supply and
demand -
• A load of 500 buses/day is being
handled by a bus stand which can
only accommodate 200 buses/day
• This is one of the biggest reasons
as to why some buses do their
boarding and deboarding outside
the premises of the bus stand.
Most carriers occupy the space
inside the bus stand.
Suggestive Measure
 There must be regulations on how
much time before departure can a
carrier park a bus inside the stand.
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18. Challenges & Measures
: Navigating the way forward
Problem
4. No information pertaining to
schedule is displayed anywhere -
• Passengers often face a difficulty
in locating their buses because
conductors verbally explain
them as to which bus to board
and they are not comprehensive.
Nobody at the bus stand has a
clear schedule of buses.
Suggestive Measure
A big digital board that displays the
bus schedule and information must be
installed at at least one spot inside the
bus stand to facilitate the travellers.
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19. Challenges & Measures
: Navigating the way forward
Problem
5. Ineffective boarding and
deboarding system –
• Most buses deboard their passengers
outside the bus stand, only to enter the bus
stand and get parked till their next
journey.
• Likewise, when they have to leave, most
of them pick their passengers up from
outside the bus stand. This creates a
possibility of traffic congestion in peak
traffic hours and on holidays.
• The entire space of the bus stand is
majorly used for parking which essentially
does not add any value to the place.
Moreover, nobody takes ownership of the
traffic ruckus caused by the inefficiency of
this process.
Suggestive Measure
 Boarding and deboarding of passengers
must happen inside the premises of the
bus stand.
 All buses that have at least one hour
before they start their journey can be
parked elsewhere.
 One probable location where all other
buses can be made to park to create space
at the bus stand is near the Subarnarekha
Burning Ground (which is less than 200
metres from the bus stand).
 Any buses which are not fit for
operations must be scrapped elsewhere.
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20. Problem
6. Deplorable waiting facilities –
• Inadequate Ventilation: The waiting room lacks ventilation due to
the absence of fans.
• Limited Lighting: A single tube light is insufficient for the
spacious waiting area.
• Poor Seating: Chairs are in deteriorated condition, and the room
contains discarded items like old tires and scrap.
• Security Concerns: No security personnel or cameras, making the
area susceptible to theft and crime, especially at night.
• Passenger Reluctance: Passengers avoid using the waiting room
due to security issues, preferring to stand outside, which is
problematic during monsoon.
• AC Dormitory Option: An AC dormitory is available for longer
wait times, but its condition is also subpar.
• Water Filling Point: Only one potable water filling point is
inadequate for both parts of the bus stand.
• Limited Restrooms: A single government-standard restroom is
located far from the premises, leading to open defecation.
• Overpriced Restroom: The restroom charges exceed government-
set rates for usage.
Suggestive Measure
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The waiting room must
be renovated to the
bare-minimum socially
acceptable standards.
At least a few CCTV
cameras must be
installed around the
premises of the bus
stand.
Covered waiting areas
should be constructed
near tea stalls and
shops.
Another water filling
spot must be made in
the other part of the
Mango bus stand.
Several more
washrooms must be
constructed in the bus
stand.
A separate resting
area for drivers and
conductors must also
be set up.
Doing all these things
would make the non-
value-added time
bearable and the
concept of psychology
of queues can be used
to distract the
customer from delays
of any kind.

21. Challenges & Measures
: Navigating the way forward
Problem
7. Designated spaces for
bookings and enquiry not
being used –
• There are designated offices in the
bus stand which are supposed to be
used by authorities to help
passengers book tickets and provide
them general assistance. But these
offices are not used.
• Rather, representatives of all carriers
stand in and around the bus stand and
only keep announcing where their
bus is going to gain the attention of
passengers.
Suggestive Measure
 The space must be utilized for a
proper booking system.
 The same space can be used by staff
to provide assistance to travellers.
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22. Challenges & Measures
: Navigating the way forward
Problem
8. Illegal parking inside the
premises –
A number of people working at the bus
stand park their cars and two-wheelers
inside the premises which eats up space.
Several buses without permits also get
parked at the bus stand.
Suggestive Measure
 Some place, not too far from the bus
stand, must be identified to allow
parking for workers and visitors.
 Stringent fines must be imposed for
violation of any parking rules for bus
carriers as well as passengers.
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23. Challenges & Measures
: Navigating the way forward
Problem
9. Lack of other facilities –
There are enough shops inside the bus
stand which sell a variety of products but
most of these products are overpriced.
Plus, the biggest bus terminal of
Jamshedpur does not have an ATM
either.
Suggestive Measure
 Prices must be regulated by the local
administration.
 Some bank can be approached to set
up an ATM as soon as possible.
 A canteen that serves affordable food
would be a great gift for passengers
travelling a long distance.
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24. Team
Name
Title
Name
Title
Name
Title
Name
Title
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25. T H A N K
Y O U
P R E S E N T E R N A M E
E M A I L
W E B S I T E
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