1. www.openmind.in 1
Third Party Helpdesk
KPO

2. LOGO
Our Profile
• Established in 2007
• Expertise in understanding and outsourcing
client’s processes
• In-house technical expertise in software and
telecom
• Successful track record of providing services to
large companies and MNC’s
• Strong domain knowledge in HR, Vendor
Management and Medical KPO (PRM)
• Well Established team process with strong
Middle management.
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Key clients

4. LOGO
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Other HR HelpDesk Processes - HR Bridge
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Medical KPO – Tele Health Care
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Our Offerings – Patient Care Hotline
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- Therapy Management on Phone
- Proactive calling for disease awareness
- Psychological support on phone
- Dietary support on phone
- Connecting Patients with Doctors via con call
- Health tips and important Alerts by SMS
- Assisting patients with getting supply of medicines
- Crucial health parameters recorded on PRM
- Analytical and progress chart of patients
- Triggering or Alerts in case of faulty parameters
- Support to Health care provider right from appointment
management to follow ups on progress.

8. LOGO
Our Offerings – Patient Care Hotline
- Helping in retention of patients
- Proactive calling to make patients comply with the therapy
- Soft and empathetic calling for taking care of the sick
- No Medical advice on Phone
- Helping mothers and kids with vaccination schedule
- Educating patients on a particular disease
- Follow up of the patient right from discharge from hospital
- Simple HAU (How are you feeling Now!) Calls
- Post hospitalization, and discharge summary explanation
calls
- Reminder calls for taking medicines
- Education to Patient Attendants on phone
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Benefits of HR Bridge
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Benefits of HR Bridge
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System Features
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Types Of Services
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Open Mind – A beneficial Technology Partner

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Summary
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16. www.openmind.in 16
FORGING ESSENTIAL RELATIONSHIPS…..BEYOND HR
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