Patient opinion care opinion7 slide summary 2013Paul Hodgkin
This document discusses how patient stories shared on platforms like Patient Opinion can help improve health and social care services in several ways:
1) Stories from patients and carers in health and social care drive integration between the two systems.
2) Stories from both health and social care are used to train and develop professionals in higher education institutions.
3) The goal is for citizens to donate 50,000 stories to Patient Opinion every year to help governance and direct stories to organizations like CQC, commissioners, and MPs.
1) The Bud Clark Commons in Portland, OR provides tiered services to the homeless, including a 90-bed men's shelter, resource center, and 130 permanent supportive housing units.
2) There was initial community pushback to locating the facility in the Old Town Chinatown neighborhood due to concerns about disrupting the neighborhood's balance.
3) Project partners worked closely with a Community Advisory Committee and stakeholders to address concerns through the siting, design, and development of a Good Neighbor Agreement. This collaborative process helped gain community support for the project.
Peer support and DPULOs: three case studies (DRUK)Rich Watts
Three excellent case studies from Disability Rights UK on how DPULOs can help commissioners with peer support in different ways. You can find the original on the DRUK website here: http://www.disabilityrightsuk.org/dpulocasestudies.htm
A presentation given at Mobile Barcamp Brighton looking at what kind of opportunities lurk across mobile services at the Bottom of Pyramid. Also re-visited some of teh findings from (Sarai funded) Project Miljul- Talk given at O'Reilly Etech'04. More on Project Miljul:
http://priyascape.com/projects_miljul.htm
Patient opinion care opinion7 slide summary 2013Paul Hodgkin
This document discusses how patient stories shared on platforms like Patient Opinion can help improve health and social care services in several ways:
1) Stories from patients and carers in health and social care drive integration between the two systems.
2) Stories from both health and social care are used to train and develop professionals in higher education institutions.
3) The goal is for citizens to donate 50,000 stories to Patient Opinion every year to help governance and direct stories to organizations like CQC, commissioners, and MPs.
1) The Bud Clark Commons in Portland, OR provides tiered services to the homeless, including a 90-bed men's shelter, resource center, and 130 permanent supportive housing units.
2) There was initial community pushback to locating the facility in the Old Town Chinatown neighborhood due to concerns about disrupting the neighborhood's balance.
3) Project partners worked closely with a Community Advisory Committee and stakeholders to address concerns through the siting, design, and development of a Good Neighbor Agreement. This collaborative process helped gain community support for the project.
Peer support and DPULOs: three case studies (DRUK)Rich Watts
Three excellent case studies from Disability Rights UK on how DPULOs can help commissioners with peer support in different ways. You can find the original on the DRUK website here: http://www.disabilityrightsuk.org/dpulocasestudies.htm
A presentation given at Mobile Barcamp Brighton looking at what kind of opportunities lurk across mobile services at the Bottom of Pyramid. Also re-visited some of teh findings from (Sarai funded) Project Miljul- Talk given at O'Reilly Etech'04. More on Project Miljul:
http://priyascape.com/projects_miljul.htm
다운로드해서 보세요.
‘공공정책, 책상에서 현장으로’
[소개]
이 책 ‘공공정책 책상에서 현장으로’는 디자인의 역할이 삶의 다양한 측면으로 확장되고 있는 현 시점에서 아직 디자인을 만나지 못했던 공공정책과 공공서비스의 영역에 디자인을 소개하기 위해 발간되었습니다. ‘공공서비스디자인’은 눈에 보이는 사물로서의 디자인을 의미하는 것이 아니라 공공분야를 수요자 중심으로 혁신하는 전략으로서의 디자인을 의미합니다. 이 책은 공공분야에 서비스디자인의 도입을 제안하고 있습니다. 간판, 환경시설, 공공건축 등에 국한되어 있었던 기존 공공디자인의 역할에서 몇 걸음 더 나아가 공공정책과 서비스의 영역에 활용되고 있는 새로운 디자인을 소개합니다.
[책의 구성]
책은 최근 공공정책과 공공서비스에 어떤 변화가 오고 있고 그에 따라 왜 디자인 방법이 고려되어야 하는지를 설명하고, 공공분야의 혁신 동향과 기존의 방법과 디자인 방법 간의 차별점과 효과를 설명합니다.다음으로 서비스디자인을 민원행정과 보건의료 부문에 적용했던 시범사업의 실행과정과 결과를 소개합니다. 마지막으로 수요자를 중심에 둔 공공정책의 모델로서 서비스디자인 적용방안을 제안하면서, 다양한 분야에 적용된 국내외 사례를 소개하는 내용으로 구성되어 있습니다.
제목 :'공공정책, 책상에서 현장으로'
목적 : 공공정책과 공공서비스의 영역에서 디자인이 어떤 역할을 하며 어떻게 활용될 수 있는지를 보이기 위한 책
개발 : 한국디자인진흥원, 로보앤컴퍼니
발행일 : 개정판 2014.8.
초판 2013.9.
주요 내용 : 지금 왜 공공서비스디자인이 필요한가, 공공서비스디자인 소개 및 사례, 시범사업 실행 내용, 시사점 등
연구진 :
윤성원 한국디자인진흥원 서비스디지털융합팀 팀장
김정원 한국디자인진흥원 서비스디지털융합팀 과장
안나영 한국디자인진흥원 서비스디지털융합팀 사무원
정인애 로보디자인 대표
박 찬 로보디자인 이사
기은경 로보디자인 연구원
이주성 로보디자인 연구원
디자인 :조혜연, 김성희 racoons@naver.com
* 2014년 개정판에 주로 수정된 부분 :
- 공공서비스디자인 적용 절차 정리한 부분 추가(120~121페이지)
- 국민디자인단 활동 사례 추가(146~155페이지)
- 용어, 서비스디자인기업 목록 추가(156~159페이지)
총 163페이지
내려받기 : http://designdb.com/dtrend/trend.r.asp?order=new&dStyle=&MenuCode=&keyword=&relation_keyword=&menupkid=238&pkid=15505&Category=&page=2
* 이 책자는 2012 산업부 글로벌전문기술개발 R&D 사업의 과제인 '공공서비스 수요자 중심 혁신과 사회문제 해결을 위한 서비스디자인 기술개발'의 연구 결과로서 제작되었습니다.
* 관련 자료 : 공공서비스디자인 워킹그룹 운영 툴 킷
http://www.slideshare.net/sdnight/rd-20140729
This project has been initiated by KIDP(Korea Institute of Design Promotion) as ‘international design sharing business’ in order to share and exchange design capability and foster competences.
This topline report provides strategic direction and viable implementation plan for Thailand railway service, adopting service design approach and methodologies.
This project has been mutually conducted in conjunction with TCDC from project planning, research to strategic planning.
The objective of this project is to; provide overall direction in redefining to rep
osition Thai railway service for the following 20 years. In order to achieve this goal, system(infra) for the public service and profit generating model and service(model) experience have to be developed to make various service providers and users mutually exchange values and create eco system around railway service.
contact us : mpark17@kidp.or.kr (KIDP)
응급의료 심폐소생술(CPR : Cardiopulmonary Resuscitation) 인식 확산을 위한 서비스디자인
“심정지 관련 질환은 사망원인 2, 3 순위를 차지하며 (2008), 교통사고 사망자보다 심정지 사망자 수가 높다.”
“응급실에 심정지 환자가 들어올 때 대부분 거의 죽어서 온다. 심정지가 발생한 후 4-5분 이상이 경과하면 뇌손상이 발생하기 시작한다. 제세동술이 1분 지연될 때마다 생존율 7-10% 감소한다.”
“이는 심정지 환자가 발생한 현장에서 병원으로 이송 될 때까지의 과정에서 응급구조사가
현장에 도착하기 전 1차 목격자에 의해 행해져야 하는 심폐소생술의 부재로 인한 결과이다.”
심정지환자 생존율 국내 2.4%, 북미 7.6%
* 출처: 질병관리본부 심정지조사, 관련 연구 논문
우리나라가 해외보다 심정지환자 소생율이 떨어지는 이유는 응급의료체계의 문제라기보다는 일반인의 응급의료, CPR에 대한 인식에 따른 것이다. 실질적으로 교육이 이루어지는 방식에 있어 차이가 너무나 뚜렷하기 때문이다.
어떻게 하면 (일반인에게 쉽고 재미있게 CPR 의 가치를 각인시키고 교육수료를 유도하여 궁극적으로) 심폐소생시행률을 높일 수 있을까?
일반인 대상 인터뷰 결과 심폐소생술의 책임, 상황판단에 대한 두려움, 자신감 부족, 법적 존재 유무에 대한 무지, CPR 교육 시스템의 어려움 등으로 실제 심폐소생술을 시행하기 꺼려하는 인식을 알게되어 이런 CPR에 관한 전반적인것을 개선하고자 하였다.
사이픽스는 응급의학과 전문의, CPR 전문가, 협력기관 및 이해관계자 등의 관련분야 전문가의 자문으로 CPR 교육의 단점을 보완한 쉽고 재미있는 교육용 툴킷을 만들었다.
휴대용 손가방이 되는 돗자리를 펼치면 ‘체크해요 의식을 -> 전화 줘요 119 -> 가져와요 AED -> 리듬 맞춰 CPR -> 붙여줘요 패드를 ->외쳐요 물러나라고 -> 눌러요 충격버튼 -> 반복해요 쉬지 말고’ 등 총 8단계로 비트박스를 연상케 하여 재미있고 쉽게 응급상황에 긴장하지않고 심폐소생술을 시행할 수 있도록 디자인되었다.
‘B. HERO’ 캐릭터는 심폐소생술에 관련한 캐릭터를 개발하여 지속적으로 사용하도록 하여 “다른 사람을 도울 수 있는 영웅이 되라”는 메시지를 전달하도록 하였고, CPR 교육 수료자는 항상 가방을 휴대하여 언제 어디서나 가방을 펼쳐 응급상황에 대처할 수 있음을 홍보하기도 한다.
또한 실습용품에 심장압박 실습을 위해 마네킹을 사용하는데 부피가 커 외부교육 때 조달의 어려움을 발견하고, 대체용품으로 5cm 깊이로 반복적으로 눌러야하는 실습교육을 위해 제작이 쉽고 저렴한 스폰지 형태의 일명 ‘삑삑이’를 스폰지 내부에 장착하여 5cm 깊이로 눌렀을 때 즉각적으로 소리가 나는 형태로 개발하였다.
이러한 심폐소생술 교육 툴킷이 정부차원에서 지원되어 심폐소생술 교육에 쓰이고, 교육 후 수료자에게 제공되어 수료자들이 일상생활에서 사용하게 함으로써 배운 내용을 지속적으로 기억하게 하며 주위사람들에게 간접적으로 홍보하고, 때로는 자발적으로 손쉽게 교육을 전달할 수 있도록 하여 궁극적으로는 심폐소생술 시행율을 높이는데 기여할 것이다.
프로토타이핑 동영상 보기 : http://www.youtube.com/watch?v=zhhQfXbZxCU&feature=youtu.be
관련 소개글 : http://cafe.naver.com/usable/2937
의료서비스디자인참고서 Healthcare Design First Aid KitUSABLE 윤
* 주의사항 : 다운로드 받은 후 보세요.
목차
[기고문/인터뷰]
디자인을 통한 수요자 중심의 의료서비스 혁신 - 정지훈 명지병원 IT융합연구소장
서비스디자인과 파괴적 의료혁신 - 배성윤 인제대학교 교수
서비스디자인은 의료산업을 어떻게 도울 수 있을까? - 이은종 한동대학교 교수
의료시스템에서 서비스디자인의 역할 - 조나단 웨스트 HHC 디자이너
왜 병원에 디자인이 필요할까요? - 윤성원 한국디자인진흥원 팀장
공간디자이너로서 서비스디자인을 알아야할 이유 - 노미경 위아카이 대표
IDEO 디자인으로 의료 혁신을 꿈꾸다 - 스테이시 창, IDEO 헬스케어부문 이사
서비스디자인으로 ‘파괴적 혁신’ 이루다 - 바바라 스푸리어, 메이요 클리닉 혁신센터장
[서비스디자인]
산업의 패러다임 변화
디자인의 패러다임 변화
서비스디자인의 정의
서비스디자인의 역사
서비스디자인의 대상과 영역
서비스디자인의 특징
국내 서비스디자인 동향
해외 서비스디자인 동향
[의료서비스]
의료서비스의 정의
수요자 중심 의료서비스
의료서비스의 특성
국가별 의료서비스산업 현황
국내 의료서비스산업 현황
[의료서비스와 디자인]
의료서비스와 디자인 플랫폼
의료서비스디자인 프로세스 가이드라인
[의료서비스디자인 시범사례]
국민건강보험 건강검진 결과서와 서비스디자인의 만남
고객 경험에 기반한 의료서비스디자인
정형외과 외래진료에 대한 서비스디자인
[기타 사례]
Design Bugs Out
의료서비스디자인 혁신사례
-----------------------------------
첫인쇄 2013년 1월30일
발행처 한국디자인진흥원 디자인전략연구실
발행인 이태용
주소 경기도 성남시 분당구 양현로 322
코리아디자인센터 한국디자인진흥원 031-780-2078
웹사이트 한국디자인진흥원 http://www.kidp.or.kr
디자인DB http://www.designdb.com
기획・편집・디자인
planb(서동일 011-9023-1474)
씨디유파트너스(예병은 010-3395-6048)
[문의처]
한국디자인진흥원 디자인전략연구실 김신
031-780-2078 skim@kidp.or.kr
※ 이 보고서는 한국디자인진흥원이 지식경제부 R&D 디자인기반기술개발 사업으로 시행된 [2011 의료기기/환경의 수요자 중심 혁신을 위한 융합형 의료서비스 디자인플랫폼 개발 사업] 의 보고서입니다.
이 내용을 대외적으로 발표할 때에는 반드시 지식경제부에서 시행한 디자인기술개발사업의 결과임을 밝혀야 합니다.
-------------------------------------------------
[의료서비스디자인 관련 참고자료]
1. 의료서비스디자인참고서
http://www.slideshare.net/usableweb/ss-16567992
2. 의료서비스디자인 가이드
http://www.slideshare.net/usableweb/ss-25604521
3. 중소병원 서비스디자인 가이드라인
http://www.slideshare.net/usableweb/ss-25578081
국민디자인단 매뉴얼이 2017년 새롭게 보완되었습니다.
국민디자인단 운영 및 공공서비스디자인 워킹그룹 운영시에 사용할 수 있는 참고서입니다.
행정자치부(장관 홍윤식)는 정부3.0 국민디자인단 이해도 제고 및 원활한 운영을 위해「사례로 배우는 국민디자인단 매뉴얼」을 제작, 전 중앙행정기관과 지방자치단체에 배포합니다.
매뉴얼은 국민디자인단 운영 단계별로 목표, 주요 활동, 구성원별 역할 및 주의사항 등을 직관적으로 설명하고 있습니다.
특히, 산업지원․사회복지․문화관광 등 7대 분야에서 국민디자인과제 대표사례를 선정하여 실제 운영일정, 단계별 추진사항 및 디자인단 구성현황 등을 볼 수 있도록 하였으며, 세부 단계별로 이해를 돕기 위해 ‘15~’16년에 실제 추진된 다양한 과제를 예시로 제시하여 누구나 쉽게 따라할 수 있도록 제작되었습니다.
* 내용이 안 보인다면 다운로드 받으신 후 보시면 됩니다.
출처 및 내려받기 : http://kidp.or.kr/index.html?menuno=1132
문의 : 한국디자인진흥원 공공서비스디자인PD 031-780-2106
행정자치부, 산업통상자원부, 한국디자인진흥원
서비스디자인으로 마을 살리기
백준상 울산과학기술대학교(UNIST) 디자인 및 인간공학부 교수
2013.10.13. TEDx부산 발표 영상.
백준상 교수
삼성전자에서 모바일 디자이너로 근무하다가 퇴사. 밀라노 폴리테크니코 '에지오 만지니'(Ezio Manzini. 서비스디자인의 선구자이자 디자인접근법으로 지역사회를 혁신하는 전세계 대학 연합체 'DESIS'의 창설자) 교수의 제자로 지속가능성을 위한 디자인 혁신(Design and Innovation for Sustainability)을 연구, 박사 학위.
* 논문 : 협동적 서비스를 위한 사회기술적 프레임워크
2011년 한국으로 돌아와 사회혁신 씽크탱크 희망제작소 객원연구원으로 지역 발전을 위한 커뮤니티 비즈니스 연구를 수행하였고 현재는 울산과학기술대학교(UNIST) 디자인 및 인간공학부 교수로서 디자인 기법을 지역 커뮤니티 비즈니스와 사회혁신에 적용하고 있음.
출처 : http://cafe.naver.com/usable/3058
A slidedeck Marc Stickdorn and Jakob Schneider use for presentations on Service Design Thinking in 2013. It uses some examples from the field of tourism to explain the basic concepts, process, methods and tools of service design. Have a look at our websites to learn more on what we're doing or get in touch with us:
The book "This is Service Design Thinking": www.tisdt.com
The software "smaply": www.smaply.com
The mobile ethnography software "myServiceFellow": www.myservicefellow.com
Presentation by Marc Stickdorn & Jakob Schneider.
Graphic design by Jakob Schneider. Like his style? Check his agency: http://kd1.com
3 stirling co production and critical realismifa2012_2
This document discusses co-production in services for older persons, which involves professionals, service users, families, and neighbors working together in a reciprocal relationship. It emphasizes promoting equal partnerships, effectiveness over efficiency, and choice. Co-production is said to make services more efficient, effective, and responsive while making them more humane and valued. The document also discusses using a "felt needs" approach rather than only expert assessments to better meet needs, and strategies for developing equal relationships, building consumer skills, and removing barriers to access through approaches like nurse-led memory clinics.
The document discusses how mobile health (mHealth) technologies can support new models of healthcare and help address rising costs. It describes how mHealth can enable more efficient care delivery both within and beyond hospital campuses. It also outlines how disruptive technologies have historically shifted care access points from local providers to remote options. The chronic disease "quadrant" illustrates how multiple conditions often occur together. The document argues for mitigating consequences through education and economic incentives, and calls for business model innovation in healthcare payment systems to incentivize preventative and remote care over fee-for-service models.
The document discusses the transition from Managerial Capitalism to Distributed Capitalism as the next stage of economic evolution. Distributed Capitalism is enabled by new technologies and social trends that empower individuals and communities. Under this model, companies federate to provide integrated support around an individual's needs rather than focusing on products/services. This shifts business questions from what is produced to who the constituents are and how to collaborate to support them. Some early examples of this include health-focused networks that bring together different groups to help individuals better manage conditions like diabetes or smoking addiction. The document calls for innovators to explore new business models aligned with this emerging economic logic.
The document discusses the Partnership for Patients initiative which has two main goals: 1) reduce preventable hospital-acquired conditions by 40% by 2013 compared to 2010 and 2) reduce preventable complications during care transitions by 20% by 2013 compared to 2010. CMS is investing $1 billion in two programs - Hospital Engagement Networks to collaborate with hospitals to improve safety/quality, and the Community-based Care Transitions Program to aid care transitions and reduce readmissions. The document outlines strategies for patients, families, communities, and the healthcare system working together to achieve these goals through improved patient engagement, safety practices, and care coordination.
Claim Your Future! Campaign - National Youth AssociationTim Hwang
The National Youth Association's theory of change involves securing permanent youth representation in the political process through elections, bringing communities together through roundtables to discuss youth issues, and providing services and removing barriers to knowledge through youth clinics. Their goal is to secure a high quality of life for youth by enacting supportive policies, uniting community support, and increasing access to resources. They plan to achieve this through organizing, advocacy programs, and building partnerships.
Greg Riehl shares lessons learned over his career advocating for harm reduction approaches. He discusses strategies for working with organizations that do not support harm reduction, such as knowing your audience and finding allies. He also emphasizes the importance of continuing advocacy work through challenges and focusing on empowering those impacted.
Prof. vibhuti patel safe cities and gender budgeting jdmc, jaipur july sept.,...VIBHUTI PATEL
Abstract
Urbanisation often goes hand in hand with a rise in urban violence and crime that manifests in terms of street harassment of women and girls, stalking, sexual violence, blackmailing and extortion rackets. Children and women are seen as soft spots who can be victimized by predators. One such incident in the city is enough and the feeling of insecurity is spread like wild fire. It not only frightens girls and women, it controls every act they consider doing then onwards (UN Women, 2015).
Smart cities have to be Safe cities. Town planners, policy makers and budget experts need to do gender budgeting to ensure women-friendly civic infrastructure- water, sanitation, health care, safe transport, public toilets, helplines, skill development for crisis management and, safety at work place. While making budgets for social defense services, consideration must be given to safety of girls and women in schools and colleges in terms of prevention of child sexual abuse through public education and counselling facilities, separate toilets for girls and boys in schools, legal literacy on POCSO Act, 2012 and Prevention of Sexual Harassment Workplace Act, 2013. Provision must be made to have special cells in the police department to take action against display of pornographic images, SMS messages, cybercrimes that victimize young girls at public places or in public transport- buses, local trains, rickshaws and taxis.
Acronyms/Abbreviations
POCSO: Protection of Children from Sexual Offence, NGO: Non-Governmental Organization, PMSSY: Pradhan Mantri Swasthya Suraksha Yojana, NUHM: National urban Health Mission, PA: Participatory Appraisal, SAP: Structural Adjustment Programme, PDS: Public Distribution System, LSG: Local Self Government, PCPNDT: Preconception & Prenatal Diagonstic Techniques, DV Act: Domestic Violence Act, MWCD: Ministry of Woman & Child Development
Presentation given by Archon Fung, Ford Foundation Professor of Democracy and Citizenship at
Harvard University at the 2011 Aspen Institute Forum on Communications and Society (FOCAS) entitled Networks and Citizenship. August 2, 2011.
Overview:
Why is the integration of family planning (FP) and HIV/AIDS services important and how does it relate to the right to health?
What models of service integration are currently being implemented in Kenya?
What are the successes, outcomes and lessons learned from clients and providers in Kenya?
What can you do to advocate for the integration of FP and HIV/AIDS services and halt the feminization of AIDS?
Disclaimer: While this presentation focuses specifically on the integration of family planning services and HIV/AIDS testing and counseling services, it is important to note that this is just one example that falls within a more comprehensive approach to service integration. To address the AIDS epidemic, health systems must integrate HIV/AIDS services for prevention, care and treatment with non-HIV services such as primary care, maternal and child health, and reproductive health services, including family planning. Additionally, HIV/AIDS services should be connected to social and community-based services that address underlying determinants for health such as poverty, unemployment and legal inequalities.
Social innovation can help promote active and healthy aging. Three examples of social innovation communities that empower seniors are SeniorLab, Express to Connect, and CaringTV. SeniorLab in Spain sees seniors as valuable knowledge holders rather than being defined by physical decline. Express to Connect is an online game in Finland to address loneliness. CaringTV in Finland uses an interactive video connection to provide programs and services that support independent living at home. These examples show how social innovation can transform views of aging and facilitate aging in the community.
The document discusses ensuring safety and empowerment of women in India. It notes that 75% of crimes in Delhi are against women and safety must come before empowerment. Women lack social, economic, and security against crimes. Solutions proposed include education, policy changes, enforcement, economic support, and awareness. Implementation involves mandatory schooling, identifying perpetrators, support for women-led businesses, and public awareness campaigns. Progress will be measured by literacy, employment, assets owned, and crime rates. Challenges to implementation include social attitudes, resources, and coordination, but local participation and awareness campaigns can help overcome them.
Human rights and citizenship in community mental healthVMIAC
The document discusses human rights and citizenship in community mental health. It makes four key points:
1) Human rights are not separate from quality and safety in mental health services. Limiting rights is emotionally harmful.
2) Thinking must evolve to view mental health experiences as meaningful reactions rather than just symptoms, and give consumers leadership roles.
3) Only services that support personal recovery through diverse bio-psycho-social options and are led by consumers should be funded.
4) Achieving equality, by addressing violence, discrimination and disadvantages consumers face, is important for mental health and rights.
This document provides an overview of a joint initiative between the Institute of Human Behaviour and Allied Sciences (IHBAS), Aashray Adhikar Abhiyan (AAA), and the Delhi Legal Services Authority (DLSA) to provide treatment to homeless people suffering from severe mental illness in Delhi, India. The initiative uses a multidisciplinary approach involving social support from AAA volunteers, legal authorization from DLSA judicial officers, and medical expertise from IHBAS doctors to treat this vulnerable population. The initiative aims to minimize gaps in accessing treatment for this group and take healthcare directly to those unable to access formal institutional services. Over the course of its pilot phase from 2009-2010, the initiative collaborated across agencies to evaluate experiences and
다운로드해서 보세요.
‘공공정책, 책상에서 현장으로’
[소개]
이 책 ‘공공정책 책상에서 현장으로’는 디자인의 역할이 삶의 다양한 측면으로 확장되고 있는 현 시점에서 아직 디자인을 만나지 못했던 공공정책과 공공서비스의 영역에 디자인을 소개하기 위해 발간되었습니다. ‘공공서비스디자인’은 눈에 보이는 사물로서의 디자인을 의미하는 것이 아니라 공공분야를 수요자 중심으로 혁신하는 전략으로서의 디자인을 의미합니다. 이 책은 공공분야에 서비스디자인의 도입을 제안하고 있습니다. 간판, 환경시설, 공공건축 등에 국한되어 있었던 기존 공공디자인의 역할에서 몇 걸음 더 나아가 공공정책과 서비스의 영역에 활용되고 있는 새로운 디자인을 소개합니다.
[책의 구성]
책은 최근 공공정책과 공공서비스에 어떤 변화가 오고 있고 그에 따라 왜 디자인 방법이 고려되어야 하는지를 설명하고, 공공분야의 혁신 동향과 기존의 방법과 디자인 방법 간의 차별점과 효과를 설명합니다.다음으로 서비스디자인을 민원행정과 보건의료 부문에 적용했던 시범사업의 실행과정과 결과를 소개합니다. 마지막으로 수요자를 중심에 둔 공공정책의 모델로서 서비스디자인 적용방안을 제안하면서, 다양한 분야에 적용된 국내외 사례를 소개하는 내용으로 구성되어 있습니다.
제목 :'공공정책, 책상에서 현장으로'
목적 : 공공정책과 공공서비스의 영역에서 디자인이 어떤 역할을 하며 어떻게 활용될 수 있는지를 보이기 위한 책
개발 : 한국디자인진흥원, 로보앤컴퍼니
발행일 : 개정판 2014.8.
초판 2013.9.
주요 내용 : 지금 왜 공공서비스디자인이 필요한가, 공공서비스디자인 소개 및 사례, 시범사업 실행 내용, 시사점 등
연구진 :
윤성원 한국디자인진흥원 서비스디지털융합팀 팀장
김정원 한국디자인진흥원 서비스디지털융합팀 과장
안나영 한국디자인진흥원 서비스디지털융합팀 사무원
정인애 로보디자인 대표
박 찬 로보디자인 이사
기은경 로보디자인 연구원
이주성 로보디자인 연구원
디자인 :조혜연, 김성희 racoons@naver.com
* 2014년 개정판에 주로 수정된 부분 :
- 공공서비스디자인 적용 절차 정리한 부분 추가(120~121페이지)
- 국민디자인단 활동 사례 추가(146~155페이지)
- 용어, 서비스디자인기업 목록 추가(156~159페이지)
총 163페이지
내려받기 : http://designdb.com/dtrend/trend.r.asp?order=new&dStyle=&MenuCode=&keyword=&relation_keyword=&menupkid=238&pkid=15505&Category=&page=2
* 이 책자는 2012 산업부 글로벌전문기술개발 R&D 사업의 과제인 '공공서비스 수요자 중심 혁신과 사회문제 해결을 위한 서비스디자인 기술개발'의 연구 결과로서 제작되었습니다.
* 관련 자료 : 공공서비스디자인 워킹그룹 운영 툴 킷
http://www.slideshare.net/sdnight/rd-20140729
This project has been initiated by KIDP(Korea Institute of Design Promotion) as ‘international design sharing business’ in order to share and exchange design capability and foster competences.
This topline report provides strategic direction and viable implementation plan for Thailand railway service, adopting service design approach and methodologies.
This project has been mutually conducted in conjunction with TCDC from project planning, research to strategic planning.
The objective of this project is to; provide overall direction in redefining to rep
osition Thai railway service for the following 20 years. In order to achieve this goal, system(infra) for the public service and profit generating model and service(model) experience have to be developed to make various service providers and users mutually exchange values and create eco system around railway service.
contact us : mpark17@kidp.or.kr (KIDP)
응급의료 심폐소생술(CPR : Cardiopulmonary Resuscitation) 인식 확산을 위한 서비스디자인
“심정지 관련 질환은 사망원인 2, 3 순위를 차지하며 (2008), 교통사고 사망자보다 심정지 사망자 수가 높다.”
“응급실에 심정지 환자가 들어올 때 대부분 거의 죽어서 온다. 심정지가 발생한 후 4-5분 이상이 경과하면 뇌손상이 발생하기 시작한다. 제세동술이 1분 지연될 때마다 생존율 7-10% 감소한다.”
“이는 심정지 환자가 발생한 현장에서 병원으로 이송 될 때까지의 과정에서 응급구조사가
현장에 도착하기 전 1차 목격자에 의해 행해져야 하는 심폐소생술의 부재로 인한 결과이다.”
심정지환자 생존율 국내 2.4%, 북미 7.6%
* 출처: 질병관리본부 심정지조사, 관련 연구 논문
우리나라가 해외보다 심정지환자 소생율이 떨어지는 이유는 응급의료체계의 문제라기보다는 일반인의 응급의료, CPR에 대한 인식에 따른 것이다. 실질적으로 교육이 이루어지는 방식에 있어 차이가 너무나 뚜렷하기 때문이다.
어떻게 하면 (일반인에게 쉽고 재미있게 CPR 의 가치를 각인시키고 교육수료를 유도하여 궁극적으로) 심폐소생시행률을 높일 수 있을까?
일반인 대상 인터뷰 결과 심폐소생술의 책임, 상황판단에 대한 두려움, 자신감 부족, 법적 존재 유무에 대한 무지, CPR 교육 시스템의 어려움 등으로 실제 심폐소생술을 시행하기 꺼려하는 인식을 알게되어 이런 CPR에 관한 전반적인것을 개선하고자 하였다.
사이픽스는 응급의학과 전문의, CPR 전문가, 협력기관 및 이해관계자 등의 관련분야 전문가의 자문으로 CPR 교육의 단점을 보완한 쉽고 재미있는 교육용 툴킷을 만들었다.
휴대용 손가방이 되는 돗자리를 펼치면 ‘체크해요 의식을 -> 전화 줘요 119 -> 가져와요 AED -> 리듬 맞춰 CPR -> 붙여줘요 패드를 ->외쳐요 물러나라고 -> 눌러요 충격버튼 -> 반복해요 쉬지 말고’ 등 총 8단계로 비트박스를 연상케 하여 재미있고 쉽게 응급상황에 긴장하지않고 심폐소생술을 시행할 수 있도록 디자인되었다.
‘B. HERO’ 캐릭터는 심폐소생술에 관련한 캐릭터를 개발하여 지속적으로 사용하도록 하여 “다른 사람을 도울 수 있는 영웅이 되라”는 메시지를 전달하도록 하였고, CPR 교육 수료자는 항상 가방을 휴대하여 언제 어디서나 가방을 펼쳐 응급상황에 대처할 수 있음을 홍보하기도 한다.
또한 실습용품에 심장압박 실습을 위해 마네킹을 사용하는데 부피가 커 외부교육 때 조달의 어려움을 발견하고, 대체용품으로 5cm 깊이로 반복적으로 눌러야하는 실습교육을 위해 제작이 쉽고 저렴한 스폰지 형태의 일명 ‘삑삑이’를 스폰지 내부에 장착하여 5cm 깊이로 눌렀을 때 즉각적으로 소리가 나는 형태로 개발하였다.
이러한 심폐소생술 교육 툴킷이 정부차원에서 지원되어 심폐소생술 교육에 쓰이고, 교육 후 수료자에게 제공되어 수료자들이 일상생활에서 사용하게 함으로써 배운 내용을 지속적으로 기억하게 하며 주위사람들에게 간접적으로 홍보하고, 때로는 자발적으로 손쉽게 교육을 전달할 수 있도록 하여 궁극적으로는 심폐소생술 시행율을 높이는데 기여할 것이다.
프로토타이핑 동영상 보기 : http://www.youtube.com/watch?v=zhhQfXbZxCU&feature=youtu.be
관련 소개글 : http://cafe.naver.com/usable/2937
의료서비스디자인참고서 Healthcare Design First Aid KitUSABLE 윤
* 주의사항 : 다운로드 받은 후 보세요.
목차
[기고문/인터뷰]
디자인을 통한 수요자 중심의 의료서비스 혁신 - 정지훈 명지병원 IT융합연구소장
서비스디자인과 파괴적 의료혁신 - 배성윤 인제대학교 교수
서비스디자인은 의료산업을 어떻게 도울 수 있을까? - 이은종 한동대학교 교수
의료시스템에서 서비스디자인의 역할 - 조나단 웨스트 HHC 디자이너
왜 병원에 디자인이 필요할까요? - 윤성원 한국디자인진흥원 팀장
공간디자이너로서 서비스디자인을 알아야할 이유 - 노미경 위아카이 대표
IDEO 디자인으로 의료 혁신을 꿈꾸다 - 스테이시 창, IDEO 헬스케어부문 이사
서비스디자인으로 ‘파괴적 혁신’ 이루다 - 바바라 스푸리어, 메이요 클리닉 혁신센터장
[서비스디자인]
산업의 패러다임 변화
디자인의 패러다임 변화
서비스디자인의 정의
서비스디자인의 역사
서비스디자인의 대상과 영역
서비스디자인의 특징
국내 서비스디자인 동향
해외 서비스디자인 동향
[의료서비스]
의료서비스의 정의
수요자 중심 의료서비스
의료서비스의 특성
국가별 의료서비스산업 현황
국내 의료서비스산업 현황
[의료서비스와 디자인]
의료서비스와 디자인 플랫폼
의료서비스디자인 프로세스 가이드라인
[의료서비스디자인 시범사례]
국민건강보험 건강검진 결과서와 서비스디자인의 만남
고객 경험에 기반한 의료서비스디자인
정형외과 외래진료에 대한 서비스디자인
[기타 사례]
Design Bugs Out
의료서비스디자인 혁신사례
-----------------------------------
첫인쇄 2013년 1월30일
발행처 한국디자인진흥원 디자인전략연구실
발행인 이태용
주소 경기도 성남시 분당구 양현로 322
코리아디자인센터 한국디자인진흥원 031-780-2078
웹사이트 한국디자인진흥원 http://www.kidp.or.kr
디자인DB http://www.designdb.com
기획・편집・디자인
planb(서동일 011-9023-1474)
씨디유파트너스(예병은 010-3395-6048)
[문의처]
한국디자인진흥원 디자인전략연구실 김신
031-780-2078 skim@kidp.or.kr
※ 이 보고서는 한국디자인진흥원이 지식경제부 R&D 디자인기반기술개발 사업으로 시행된 [2011 의료기기/환경의 수요자 중심 혁신을 위한 융합형 의료서비스 디자인플랫폼 개발 사업] 의 보고서입니다.
이 내용을 대외적으로 발표할 때에는 반드시 지식경제부에서 시행한 디자인기술개발사업의 결과임을 밝혀야 합니다.
-------------------------------------------------
[의료서비스디자인 관련 참고자료]
1. 의료서비스디자인참고서
http://www.slideshare.net/usableweb/ss-16567992
2. 의료서비스디자인 가이드
http://www.slideshare.net/usableweb/ss-25604521
3. 중소병원 서비스디자인 가이드라인
http://www.slideshare.net/usableweb/ss-25578081
국민디자인단 매뉴얼이 2017년 새롭게 보완되었습니다.
국민디자인단 운영 및 공공서비스디자인 워킹그룹 운영시에 사용할 수 있는 참고서입니다.
행정자치부(장관 홍윤식)는 정부3.0 국민디자인단 이해도 제고 및 원활한 운영을 위해「사례로 배우는 국민디자인단 매뉴얼」을 제작, 전 중앙행정기관과 지방자치단체에 배포합니다.
매뉴얼은 국민디자인단 운영 단계별로 목표, 주요 활동, 구성원별 역할 및 주의사항 등을 직관적으로 설명하고 있습니다.
특히, 산업지원․사회복지․문화관광 등 7대 분야에서 국민디자인과제 대표사례를 선정하여 실제 운영일정, 단계별 추진사항 및 디자인단 구성현황 등을 볼 수 있도록 하였으며, 세부 단계별로 이해를 돕기 위해 ‘15~’16년에 실제 추진된 다양한 과제를 예시로 제시하여 누구나 쉽게 따라할 수 있도록 제작되었습니다.
* 내용이 안 보인다면 다운로드 받으신 후 보시면 됩니다.
출처 및 내려받기 : http://kidp.or.kr/index.html?menuno=1132
문의 : 한국디자인진흥원 공공서비스디자인PD 031-780-2106
행정자치부, 산업통상자원부, 한국디자인진흥원
서비스디자인으로 마을 살리기
백준상 울산과학기술대학교(UNIST) 디자인 및 인간공학부 교수
2013.10.13. TEDx부산 발표 영상.
백준상 교수
삼성전자에서 모바일 디자이너로 근무하다가 퇴사. 밀라노 폴리테크니코 '에지오 만지니'(Ezio Manzini. 서비스디자인의 선구자이자 디자인접근법으로 지역사회를 혁신하는 전세계 대학 연합체 'DESIS'의 창설자) 교수의 제자로 지속가능성을 위한 디자인 혁신(Design and Innovation for Sustainability)을 연구, 박사 학위.
* 논문 : 협동적 서비스를 위한 사회기술적 프레임워크
2011년 한국으로 돌아와 사회혁신 씽크탱크 희망제작소 객원연구원으로 지역 발전을 위한 커뮤니티 비즈니스 연구를 수행하였고 현재는 울산과학기술대학교(UNIST) 디자인 및 인간공학부 교수로서 디자인 기법을 지역 커뮤니티 비즈니스와 사회혁신에 적용하고 있음.
출처 : http://cafe.naver.com/usable/3058
A slidedeck Marc Stickdorn and Jakob Schneider use for presentations on Service Design Thinking in 2013. It uses some examples from the field of tourism to explain the basic concepts, process, methods and tools of service design. Have a look at our websites to learn more on what we're doing or get in touch with us:
The book "This is Service Design Thinking": www.tisdt.com
The software "smaply": www.smaply.com
The mobile ethnography software "myServiceFellow": www.myservicefellow.com
Presentation by Marc Stickdorn & Jakob Schneider.
Graphic design by Jakob Schneider. Like his style? Check his agency: http://kd1.com
3 stirling co production and critical realismifa2012_2
This document discusses co-production in services for older persons, which involves professionals, service users, families, and neighbors working together in a reciprocal relationship. It emphasizes promoting equal partnerships, effectiveness over efficiency, and choice. Co-production is said to make services more efficient, effective, and responsive while making them more humane and valued. The document also discusses using a "felt needs" approach rather than only expert assessments to better meet needs, and strategies for developing equal relationships, building consumer skills, and removing barriers to access through approaches like nurse-led memory clinics.
The document discusses how mobile health (mHealth) technologies can support new models of healthcare and help address rising costs. It describes how mHealth can enable more efficient care delivery both within and beyond hospital campuses. It also outlines how disruptive technologies have historically shifted care access points from local providers to remote options. The chronic disease "quadrant" illustrates how multiple conditions often occur together. The document argues for mitigating consequences through education and economic incentives, and calls for business model innovation in healthcare payment systems to incentivize preventative and remote care over fee-for-service models.
The document discusses the transition from Managerial Capitalism to Distributed Capitalism as the next stage of economic evolution. Distributed Capitalism is enabled by new technologies and social trends that empower individuals and communities. Under this model, companies federate to provide integrated support around an individual's needs rather than focusing on products/services. This shifts business questions from what is produced to who the constituents are and how to collaborate to support them. Some early examples of this include health-focused networks that bring together different groups to help individuals better manage conditions like diabetes or smoking addiction. The document calls for innovators to explore new business models aligned with this emerging economic logic.
The document discusses the Partnership for Patients initiative which has two main goals: 1) reduce preventable hospital-acquired conditions by 40% by 2013 compared to 2010 and 2) reduce preventable complications during care transitions by 20% by 2013 compared to 2010. CMS is investing $1 billion in two programs - Hospital Engagement Networks to collaborate with hospitals to improve safety/quality, and the Community-based Care Transitions Program to aid care transitions and reduce readmissions. The document outlines strategies for patients, families, communities, and the healthcare system working together to achieve these goals through improved patient engagement, safety practices, and care coordination.
Claim Your Future! Campaign - National Youth AssociationTim Hwang
The National Youth Association's theory of change involves securing permanent youth representation in the political process through elections, bringing communities together through roundtables to discuss youth issues, and providing services and removing barriers to knowledge through youth clinics. Their goal is to secure a high quality of life for youth by enacting supportive policies, uniting community support, and increasing access to resources. They plan to achieve this through organizing, advocacy programs, and building partnerships.
Greg Riehl shares lessons learned over his career advocating for harm reduction approaches. He discusses strategies for working with organizations that do not support harm reduction, such as knowing your audience and finding allies. He also emphasizes the importance of continuing advocacy work through challenges and focusing on empowering those impacted.
Prof. vibhuti patel safe cities and gender budgeting jdmc, jaipur july sept.,...VIBHUTI PATEL
Abstract
Urbanisation often goes hand in hand with a rise in urban violence and crime that manifests in terms of street harassment of women and girls, stalking, sexual violence, blackmailing and extortion rackets. Children and women are seen as soft spots who can be victimized by predators. One such incident in the city is enough and the feeling of insecurity is spread like wild fire. It not only frightens girls and women, it controls every act they consider doing then onwards (UN Women, 2015).
Smart cities have to be Safe cities. Town planners, policy makers and budget experts need to do gender budgeting to ensure women-friendly civic infrastructure- water, sanitation, health care, safe transport, public toilets, helplines, skill development for crisis management and, safety at work place. While making budgets for social defense services, consideration must be given to safety of girls and women in schools and colleges in terms of prevention of child sexual abuse through public education and counselling facilities, separate toilets for girls and boys in schools, legal literacy on POCSO Act, 2012 and Prevention of Sexual Harassment Workplace Act, 2013. Provision must be made to have special cells in the police department to take action against display of pornographic images, SMS messages, cybercrimes that victimize young girls at public places or in public transport- buses, local trains, rickshaws and taxis.
Acronyms/Abbreviations
POCSO: Protection of Children from Sexual Offence, NGO: Non-Governmental Organization, PMSSY: Pradhan Mantri Swasthya Suraksha Yojana, NUHM: National urban Health Mission, PA: Participatory Appraisal, SAP: Structural Adjustment Programme, PDS: Public Distribution System, LSG: Local Self Government, PCPNDT: Preconception & Prenatal Diagonstic Techniques, DV Act: Domestic Violence Act, MWCD: Ministry of Woman & Child Development
Presentation given by Archon Fung, Ford Foundation Professor of Democracy and Citizenship at
Harvard University at the 2011 Aspen Institute Forum on Communications and Society (FOCAS) entitled Networks and Citizenship. August 2, 2011.
Overview:
Why is the integration of family planning (FP) and HIV/AIDS services important and how does it relate to the right to health?
What models of service integration are currently being implemented in Kenya?
What are the successes, outcomes and lessons learned from clients and providers in Kenya?
What can you do to advocate for the integration of FP and HIV/AIDS services and halt the feminization of AIDS?
Disclaimer: While this presentation focuses specifically on the integration of family planning services and HIV/AIDS testing and counseling services, it is important to note that this is just one example that falls within a more comprehensive approach to service integration. To address the AIDS epidemic, health systems must integrate HIV/AIDS services for prevention, care and treatment with non-HIV services such as primary care, maternal and child health, and reproductive health services, including family planning. Additionally, HIV/AIDS services should be connected to social and community-based services that address underlying determinants for health such as poverty, unemployment and legal inequalities.
Social innovation can help promote active and healthy aging. Three examples of social innovation communities that empower seniors are SeniorLab, Express to Connect, and CaringTV. SeniorLab in Spain sees seniors as valuable knowledge holders rather than being defined by physical decline. Express to Connect is an online game in Finland to address loneliness. CaringTV in Finland uses an interactive video connection to provide programs and services that support independent living at home. These examples show how social innovation can transform views of aging and facilitate aging in the community.
The document discusses ensuring safety and empowerment of women in India. It notes that 75% of crimes in Delhi are against women and safety must come before empowerment. Women lack social, economic, and security against crimes. Solutions proposed include education, policy changes, enforcement, economic support, and awareness. Implementation involves mandatory schooling, identifying perpetrators, support for women-led businesses, and public awareness campaigns. Progress will be measured by literacy, employment, assets owned, and crime rates. Challenges to implementation include social attitudes, resources, and coordination, but local participation and awareness campaigns can help overcome them.
Human rights and citizenship in community mental healthVMIAC
The document discusses human rights and citizenship in community mental health. It makes four key points:
1) Human rights are not separate from quality and safety in mental health services. Limiting rights is emotionally harmful.
2) Thinking must evolve to view mental health experiences as meaningful reactions rather than just symptoms, and give consumers leadership roles.
3) Only services that support personal recovery through diverse bio-psycho-social options and are led by consumers should be funded.
4) Achieving equality, by addressing violence, discrimination and disadvantages consumers face, is important for mental health and rights.
This document provides an overview of a joint initiative between the Institute of Human Behaviour and Allied Sciences (IHBAS), Aashray Adhikar Abhiyan (AAA), and the Delhi Legal Services Authority (DLSA) to provide treatment to homeless people suffering from severe mental illness in Delhi, India. The initiative uses a multidisciplinary approach involving social support from AAA volunteers, legal authorization from DLSA judicial officers, and medical expertise from IHBAS doctors to treat this vulnerable population. The initiative aims to minimize gaps in accessing treatment for this group and take healthcare directly to those unable to access formal institutional services. Over the course of its pilot phase from 2009-2010, the initiative collaborated across agencies to evaluate experiences and
1) Globally, over 33 million people are living with HIV, and achieving universal access to treatment and replenishing funds for the Global Fund are crucial to addressing this issue.
2) Criminalization of HIV-positive individuals, same-sex relationships, sex workers creates barriers to effective HIV prevention. Respecting human rights is important.
3) Recommendations include adopting combination prevention strategies that address multiple risk levels, incorporating human rights into programs for at-risk groups like MSM, and involving youth and key populations in decision-making.
The document discusses the justification for researching the topic of prostitution in Mexico and worldwide. It analyzes prostitution from social, cultural, political, economic, and health perspectives. Prostitution is linked to issues like human trafficking, pornography, and is often resorted to due to poverty, lack of opportunities, abuse, and other social factors. The document examines different approaches to dealing with prostitution.
This document summarizes emerging findings from a study on how cities in the EU respond to the needs of irregular migrants. The key points are:
1) City responses are constrained by national laws but may differ from national priorities by responding to local needs and problems.
2) Beyond legal requirements, cities provide services like healthcare, education, shelter, and food assistance. They do so for reasons of legal duty, humanitarian concerns, and practical goals like public health and crime prevention.
3) Factors influencing city approaches include evidence of needs, pressure from service providers, capacity to provide, and examples from other cities. Approaches differ even within countries based on these competency and capacity factors.
Using E-Health to improve Youth Contraceptive Access: A digital solution crow...YTH
The document discusses a digital solution called #DONDE that aims to improve youth access to contraceptive information and services through mobile technologies. #DONDE provides youth with access to sexual and reproductive health information and services, opportunities for citizen participation, and advocacy efforts. It has expanded over the years from offering two services in 2013 to planning to launch an Android app in 2017 while increasing country reach and improving based on youth feedback.
This document discusses solutions to empower and ensure the safety of women in India. It notes that India has high rates of crimes against women like rape and domestic violence. It proposes establishing a dedicated body that uses media and communication to change societal perceptions and empower women through entrepreneurship training. Key aspects of the solution include guiding women to define empowerment, covering initiatives by media, and building partnerships between corporations, NGOs, and government to fund skills development programs. The solution aims to increase safety awareness, promote gender equitable attitudes, and enhance women's confidence through various media campaigns and community initiatives. The impact would be measured based on improved perceptions of self-worth and empowerment among women. Challenges and mitigation strategies are also
Prevention Works provides harm reduction services in Washington DC, which has some of the highest rates of HIV/AIDS in the country. Their mobile health unit distributes clean needles and promotes safe injection practices and HIV testing among intravenous drug users. The organization aims to meet drug users where they are and provide health resources to reduce disease transmission, with the goal of encouraging clients to make safer choices and eventually seek treatment.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Discovering the Best Indian Architects A Spotlight on Design Forum Internatio...Designforuminternational
India’s architectural landscape is a vibrant tapestry that weaves together the country's rich cultural heritage and its modern aspirations. From majestic historical structures to cutting-edge contemporary designs, the work of Indian architects is celebrated worldwide. Among the many firms shaping this dynamic field, Design Forum International stands out as a leader in innovative and sustainable architecture. This blog explores some of the best Indian architects, highlighting their contributions and showcasing the most famous architects in India.
12. Longterm Perspective No Immediate Solution
Changes over Time
Fall-back Security System
13. Flexibility Not “One” Solution
Individuality and Distinct Needs
Customised Offerings
Continuous Evaluations
14. Cocreation Participation of Women
Motivation
Ownership
15. NEOS
Organisation NOVADIC
Salvation
Army
GGZE
POrtaAl
040
Personal
Guardians
Police
Women
16. Service lines
extended support
basic support
continuous Challenges in
improvement Physical and Social
Detoxification from Drugs
Health
Independence
Education
Relationships
19. Citizens
Police
Politicians
Industry
Information desk
20. Citizens
Police
Politicians
Industry
Newspaper articles
21. Citizens
Police
Politicians
Industry
Postcards
22. http://www.levenskracht.blogg.com
Clients
Blogg
Who we are? Donations Health Contact
Levens Kracht News
Tippelzone
The Tippelzone and the Container were an The T-Huis
important step to handle street prostitution – it
changed the situation of the citizens to the better
and they made the life of the prostitutes safer,
more legal and connected. The Tippelzone was
a “grey zone” – there was no obvious positive
identity connected to project – neither for the
women nor for the public. The Tippelzone will
be closed in three years at the lastest – a new Links
service concept is needed in order to make sure login
that after the Tippelzone there weil not again be newspaper for sexworkers
wild, danger other organisations
Mission
Feed
The new Service “Levens Kracht” will sup-
Education
port the development of drug addicted women in
short term courses
street prostitution regarding
long term courses
49. special Adryo Toorians Annalies
thanks for Cees Donkers
Hans–Martin Don
Dorothee
Esmeralda
all the help Marion Gherbaz Elly Balster
and support T+huis/ Sara + Dennis
Veronique Beurskens
Esther
Jackie
Joke
Esther 1 Esther
Esther 2
Joice Frau Mittendorf
Kim Frau Wiedemann
Liesbeth Hjaimar Halvarson
Michaela Rita Tondorf
Nora
Vera
50. Prof. Birgit Mager
Bak, Johanna
Choi, William
Drinjakovic-Schlichtmann, Alexander
Dürrenberger, Alija
Flemm, Niels
Hartzheim, Johanna
Krämer, Fionn Patrick
Lang, Paul
Lau, Ola
Leistenschneider, Anna Katharina
Oluoch, Mathilda
Schmidt-Soltau, Fee
Schmith, Marina
Schnell, Falko
Schwenk, Sylvia
Serfaty, Aviya
Steinebach, Tanja
Währisch, Julia
Weisleder, Caren
Wolf, Alexandra
Wonner, Christian