The document discusses the factors to consider when choosing between an on-premise or hosted/cloud unified communications solution. It outlines key areas of comparison between the two options such as capital expenses, IT staff requirements, work environment, installation fees, migration strategy, infrastructure required, provisioning requirements, licensing, maintenance and updates, total cost of ownership, and disaster recovery. A hosted UC solution is generally best for organizations with a mobile workforce across multiple locations or seasonal fluctuations, while an on-premise solution may be more suitable for static companies. The benefits of cloud-based solutions are growing as technology lifecycles shorten.

1. WHICH UNIFIED COMMUNICATIONS SOLUTION
BEST FITS YOUR BUSINESS?
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2. In today’s ever changing, economically minded business
world, enhanced productivity with cost reduction is
essential in remaining competitive.
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3. ACCORDING TO GARTNER…
The unified communications market will grow from
Fueled by demand for cloud-based services as
Organizations digitalize their business workflows
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4. As organizational leaders move past the business case
for Unified Communications, they are faced with the
challenge of deciding on the best deployment option
for UC.
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5. This decision process requires a deep dive into the
requirements of their organization
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6. Areas that vary depending on which solution you deploy
include:
all of which deserve some scrutinizing before committing
to either on premise or hosted UC
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7. The following breakdown explores the major areas of
consideration and the proper alignment with a
hosted/cloud UC solution or an versus a premise UC
solution.
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8. THE
BREAKDOWN
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9. ON-
PREMISE
HOSTED
CLOUD
CAPITAL EXPENSE
Low capital expense costs
• Phone hardware (optional)
High capital expense costs
• Phone hardware, rack space,
• power, cooling, etc.
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10. IT STAFF
IT Department is leanHighly skilled IT department
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ON-
PREMISE
HOSTED
CLOUD

11. WORK ENVIRONMENT
Workforce is spread throughout
or across a large geographical
area
Workforce is centrally located
with only a few who are at remote
locations.
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ON-
PREMISE
HOSTED
CLOUD

12. INSTALLATION FEES
Low installation costs
• Little to no needs installing
High installation costs
• Hardware needs to be installed
and additional staff/contractors
fees apply
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ON-
PREMISE
HOSTED
CLOUD

13. MIGRATION STRATEGY
New UC features can be:
• Added with existing
communications systems in
place to evaluate deployments
• Made readily available,
enabling roll out at will
Possibility of removal and
replacement existing
infrastructure resulting which can
result in:
• Downtime/troubleshooting.
• Solutions can take months
even years, to roll out
company-wide
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ON-
PREMISE
HOSTED
CLOUD

14. INFRASTRUCTURE REQUIRED
Hosted UC infrastructure resides
in the data center of your service
provider. IP connection to the
cloud allows users to access
functionality.
On-premise infrastructure
typically includes housing:
analog telephony board
proprietary control units and UC
management server(s)
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ON-
PREMISE
HOSTED
CLOUD

15. PROVISIONING REQUIREMENTS
Landline connectivity is provided
with your per-user fee.
In/outbound calling require a T1
with a telephone company
contract. Analog land lines will
need to be provisioned
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ON-
PREMISE
HOSTED
CLOUD

16. LICENSING
Per-user licensing feeLicense fees + software
maintenance operational costs
for support and upgrades
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ON-
PREMISE
HOSTED
CLOUD

17. MAINTENANCE AND UPDATES
Updates are maintained by the
cloud provider
Updating features and
functionality are maintained
internally
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ON-
PREMISE
HOSTED
CLOUD

18. TOTAL COST OF OWNERSHIP (TCO)
Fast TCO Savings can be
validated
High upfront and continuous
maintenance fees prolong TCO
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ON-
PREMISE
HOSTED
CLOUD

19. DISASTER RECOVERY (DR)
You will want to ensure
redundancy with your hosted
provider
• Internet connection reliant
• No access to equipment
Redundancy is very expensive
and typically afforded by large
enterprise.
• No access to equipment
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ON-
PREMISE
HOSTED
CLOUD

20. #UCJourney
OTHER AREAS THAT DESERVE
ADDITIONAL EXAMINATION

21. #UCJourney
WORK ENVIRONMENT
Taking a look at where your workforce resides will play a key
role in making the decision to move to a hosted cloud or on
premise solution.
EXAMPLE: For an organization that has multiple small locations
and/or remote employees a flexible and low maintenance cloud
solution is advisable.

22. #UCJourney
COMPANY CULTURE
A dynamic company that is growing at a rapid pace, or has
seasonal ups and downs benefit from hosted solutions.
A static company with very little change in headcount or new
office locations may benefit more from an on premise solution.

23. #UCJourney
The life expectancy of technology is rapidly
changing…
The benefits of owning communications technologies versus
subscribing to a solution are swinging toward subscription
cloud-based model.

24. #UCJourney
A HOSTED UC SOLUTION WILL EMPOWER BUSINESS
WITH STREAMLINED COMMUNICATION &
COLLABORATION WHILE SAVING COST
HOSTED
CLOUD

25. THANK YOU
FOR MORE INFORMATION CONTACT
ucjourney@calltower.com
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