On Call Engineer Happiness - DevOps Days Galway 2017

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On call is an unfortunate side effect of the technology industry. Outages happen outside business hours, frequently when engineers are sleeping. Using existing tools, and reexamining alerting healthchecks, it is possible to make on call a much happier experience. In this talk, we will examine how Yelp reduced pager noise, and improved on call engineer happiness, while maintaining stability on their platform.

Technology

On Call Engineer Happiness
Paul O’Connor

http://gunshowcomic.com/648
Sometimes, Things Catch On Fire

https://thenib.com/this-is-not-fine
They Should Probably Be Put Out Though

https://memegenerator.net/img/instances/500x/22605665/worked-fine-in-dev-ops-problem-now.jpg
Don’t Put Operations On Call For Everything

https://github.com/pauloconnor/pigeonhol
e
Analyze Your Alerts

https://github.com/pauloconnor/pigeonhol
e
Find The Flappy Alerts

Find Out What’s Paging Early
https://github.com/pauloconnor/pigeonhol
e

Page For Actionable Items
https://www.stellarinfo.com/blog/wp-content/uploads/2015/07/damaged-hard-drive-recovery.jpg

http://static5.businessinsider.com/image/4eca6717eab8ea2429000028/sleeping-work-cubicle-stressed-office.jpg
Page For Timely Items

https://cdn.mirantis.com/wp-content/uploads/2016/10/autoremediationflowchart-
1.png
Use Technology To Fix The Issue

Secondary On Call
https://memegenerator.net/img/instances/500x/73775432/existence-is-
pain.jpg

Secondary On Call
http://i0.kym-cdn.com/photos/images/original/001/230/372/251.jpg

Encourage Time Off
http://i0.kym-cdn.com/photos/images/original/001/230/372/251.jpg

http://peteevanschefcaricature.ghost.io/content/images/2015/08/fin.jpg

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