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friendly transit experience for the elderly
Yu-Wen (Mark) Liang

3D-IX Studio
2013.12.12
For elderly people, public transportation is their main
way of traveling in the city. But there are still lots of

frustrations…waiting for bus is frustrating, trying to
understand the map is frustrating, not knowing which
bus can take me home is frustrating.

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

2
W H AT I F

What if there’s an easy way to get
transit information you need

while you are on the streets?

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

3
RESEARCH

“I never understand the map, I use audio
LINDA

SHIN

guide to help me.”

“Getting around the city is like gambling

to us. I have to memorize all the directions.”

“I take MUNI a lot, but sometimes I got off
EILEEN

3D-IX Studio // Yu-Wen (Mark) Liang

at the wrong stop…”

12/12/13

4
INSIGHTS

Elderly people desire a friendly transit experience that provides
them customized information and simplifies the complex steps

of finding directions.
Instead of overwhelming the elderly people, the system should
sprinkle encouragement for them to feel more comfortable using
the public transportation.

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

5
GOAL

How might we provide a friendly transit
experience for the elderly?

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

6
DESIGN PRINCIPLES

intuitive

intimate

informative

Can quickly learn
how it works

Keep as a personal
belonging

Update to useful
information

Implement the elements
they already used to

Introduce personal
assistance for the needs

Provide important
information around them

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

7
friendly transit system for the elderly

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

8
CONCEPT

Omni Card

Omni Stop

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

9
CONCEPT

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

10
D E TA I L S

Display shows your
list of places

Push button to
switch places

intuitive

intimate

informative

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

11
D E TA I L S

Interactive map
display

RFID communicate
with your card

intuitive

intimate

informative

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

12
D E TA I L S

Vibration and

display reminder

LEDs light up as
proof of payment

intuitive

intimate

informative

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

13
ECOSYSTEM

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

14
WHY OMNI?

Omni stands for all places and all knowing.

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

15
Technology Details
Omni card + Omni Stop

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

Appendix
CARD

Omni Card

•
•

Push button

•

LED light

•

Bluetooth

•

3D-IX Studio // Yu-Wen (Mark) Liang

14-segement display

RFID

12/12/13

17
DIAGRAM

LED display
LEDs
Push
Button

Battery

Vibration
Motor

Bluetooth
Module

Main circuit
board

RFID

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

18
CONCEPT

3D-IX Studio // Yu-Wen (Mark) Liang

Omni Stop

12/12/13

19
STOP

Omni Stop
Color-coded
waiting time

Touch screen
display

Omni Card
Reader

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

20
STOP

Omni Stop
Color-coded stops help
distinguish bus direction.

Bus lines

MUNI Bus routes

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

21
Omni Bus Stop
•

Color-coded stops help
distinguish bus direction.

•

Large texts showing the
bus lines and ETA,

•

•

3D-IX Studio // Yu-Wen (Mark) Liang

Color-coded waiting time.

Touch screen display.

12/12/13

Appendix
Screen Positioning

http://www.tiresias.org/research/reports/national_smart_card_project.htm

3D-IX Studio // Yu-Wen (Mark) Liang

12/12/13

Appendix

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Omni Transit

Editor's Notes

  1. Today I’m going to talk about Omni, the friendly transit experience for the elderly.But first I want to talk about the story behind Omni.
  2. And for elderly people, public transportation is probably their main way of traveling in the city.But there are still lots of frustrations around the public transportation, especially for the elderly people.Waiting for bus is frustrating, trying to understand the map is frustrating, not knowing which bus can take me home is frustrating.
  3. You might think smart phones can do this, but actually, lots of elderly people don’t have a smart phone,Even if they have one, they might just use it to receive calls without using other functions.
  4. Linda, one of my research interviewees told me thatMr. Shin saidAnd Eileen, who lived in SF for more than 30 years.
  5. From my research, I understand that
  6. So the goal for my design, is to think aboutADD FRIENDLY ELEMENT
  7. I want to create something intuitive, intimate and informative
  8. This is why I designed Omni, a friendly transit system for the elderly.//Especially for elderly WHO uses the public transportation frequently.
  9. Omni consists of two parts. The Omni Card, and the Omni Stop
  10. It’s like an ATM card. But instead of withdrawing money when you are out of money, you withdraw the direction to your destination when you get lost
  11. So from the video you can see, Omni card has a simply display showing the list of your places. (show the physical model)With the push button you can browse through your places simply by pressing it (press at the same time)intimacy
  12. With the Omni card you can swipe on the card reader at the Omni bus stop, to access your personal information.Intuitive – same model as clipper card -> swipe
  13. The card provides gentle vibration to remind you to get off at the right stop.informative
  14. So here’s the ecosystem of Omni: !There’s the website whereYou can sign up an Omni account and apply for an Omni Card.The account is linked to your card with your personal list of placesYou use your Omni card as an identification for Omni stops and access the information you need.After picking the bus you are going to take, the card knows where you are going, and communicate to the bus via bluetooth.The bus with the GPS can know if you are near your destination, and tells your card to send a reminder to you.So what problem is omni trying to solve?
  15. All places:Omni system spreads around the city to provide instant help for people in need.All knowing:Omni system connects to all the real-time information, and only shows what you need when you need it.
  16. An Omni card is a personal transit pass with your personal list of places in it. You can press the button to browse through your places, and use it to interact with the Omni Stop.
  17. Exploded diagram
  18. With you Omni card, you can simply pick a place to go on the card, and swipe on a Omni stop to get the direction to that place. Omni stop has an interactive interface that shows you which bus to take, and how long you have to wait.
  19. With you Omni card, you can simply pick a place to go on the card, and swipe on a Omni stop to get the direction to that place. Omni stop has an interactive interface that shows you which bus to take, and how long you have to wait.
  20. With you Omni card, you can simply pick a place to go on the card, and swipe on a Omni stop to get the direction to that place. Omni stop has an interactive interface that shows you which bus to take, and how long you have to wait.