The document describes the services provided by the Output Management Group's (OMG) Asset Management Program (AMP) team. The AMP team helps clients manage their printing, scanning, and mobile device assets through services like warranty management, supply procurement, and technical support. This includes tracking devices, locations, and service contracts while providing a single point of contact. The goal is to help clients increase productivity, minimize costs, and maximize budgets by streamlining device management and services.

1. Increase Productivity - Minimize Operating Costs - Maximize Budgets
OUTPUT
MANAGEMENT
GROUP

2. MANAGE YOUR ASSETS BY LEVERAGING THE OMG TEAM
Our AMP Team! We have a focused group to help you manage all your mission critical
devices that you are dependent upon in your daily operations. Those devices can be
various brands and technology types from dot-matrix, thermal. laser, mobile printers, hand-
held scanners, and mobile computers. We help support your operations team through in-
depth administra­tive duties to manage each of your hardware devices, warranties, supplies
and extended ser­vice contracts. We will manage manufacture relationships, provide new
product trials, ac­quire special prices, manage order logistics, and manage the asset
through its life-cycle. Our services provide you with greater bandwidth, insight and
flexibility to control your operations. As a result, you can increase up-time performance,
minimize operating costs, and maximize available budgets.
DEDICATED HELPDESK TO MANAGE FIELD SERVICES
Constantly changing your printers and mobile assets can be a challenging administrative
task, especially tracking which brand and/or technology, model & serial number are
where? Wondering if its covered under warranty or not, who to call. or if they're up for
renewal? OMG is focused on simplifying those tasks, providing you with a single point of
contact to under­take the administrative duties & manage field services from start to finish.
Our robust ticketing systems will track each incident and provide a detailed summary of
the action taken. Our reporting will keep you up to date as to which assets are covered
under warranty and which need extended coverage.
STREAMLINE SERVICE CONTRACTS FOR MORE CONTROL
& REDUCED COSTS
When you streamline your maintenance support for hardware and your multiple vendor
rela­tionships with a single point of contact, you enhance equipment return on investment,
reduce IT support costs and enable predictable budgeting. We will help you through
consolidated contracts, customized billing, and invoice management, thereby helping you
reduce management headaches and paper chases. They will also manage warranty issues,
problem resolution, and contract currency.
SINGLE SOURCE SERVICES FOR MULTI-VENDOR
HARDWARE REPAIR
Our field services division is recognized for high-quality service with Installations, Help
Desk, On-site Service, Cleaning, and Depot Repair. Our highly trained technicians are local
to your facilities, many of which you may already know as they've been in the industry for
many years. They are certified to service multi-branded technologies and will respond
within one hour of a service called being placed. Whether your need is for an
emergency on-site service, technical support, or help desk, our Asset Management Team
will work to manage and service your devices.
QUICKSHIPWAREHOUSES FOR DEVICE REPLACEMENT,
PARTS & SUPPLIES
OMG is a national provider of printing systems hardware, mobile devices, parts, & supplies.
We have aligned four distribution centers nationally to meet the demand of our clients
needs for quick shipping printers, mobile devices, parts and supplies. No matter the
technology of choice, the supplies type or media, we will work to manage the logistics of
orders, shipping & delivery in a timely manner. Our AMP Team, will also manage the new
asset model number, serial number, and location in our records to keep your records
updated & accurate.

3. AMP SUPPORT DESK
Our AMP team stands ready to assist you with all of your technical, sales,
and service inquiries relative to printers, mobility, and scanning devices.
Whether its new product information, configuration, installation, supplies or
service repair, we are here to undertake the administration on your behalf.
OMG Field Service Team is Located across the country and ready to provide
you with assistance no matter the time of day or day of the week.
•
;1,
•
'
ASSIGNED
REPRESENTATIVE
Direct and dedicated point of
contact. We are available every
day and at any time.
MULTI-VENDOR
SERVICE COVERAGE
We manage all your contracts
through any vendor and will
keep track of all expiration
dates and send alert notifica­
tions.
- FULL SERVICES
We offer national onsite, next
day, same day & depot service.
(l} SUPPLIES REORDER
Easily reorder toner, ribbons,
and Labels shipping from
multi­ple distribution Locations.
TICKET MANAGEMENT
Manage multiple contracts
and related support plans. De­
tailed reporting for each inci­
dent.
4'JD NOTIFICATIONS
Stay up to date on current sup­
port tickets and receive status
updates from your support
representative.
ii::: ASSET MANAGEMENT
Track and manage your hard­
ware assets throughout your
organization. Ensure optimal
performance and consolida­
tion.
.&.•>.&, ACCESSIBILITY
Flexibility and accessibility
are key, so we have
multiple methods to reach
us via phone, text, email, or
your own dedicated web
portal.
The Benefits our services provide are greater bandwidth, insight and
flexibility, and control of your operations. As a result, you can increase
management efficiencies, decrease expenditures and maximize available
budgets through:
• Enhanced Manageability: Ensures ease of service management and
inventory of your assets
• Consolidated Invoicing : Provides defined billing terms for better money
management
• Dedicated Help Desk: Provides a single point of contact for your
organization
• Single Point Service : One service organization to service your assets
• Asset Reports : Includes inventory reports, contract expirations,
maintenance costs, device performance, and Location activity
• Flexibility: Gives you the ability to add or move any machine at any point
• Savings : Achieve greater savings through pre-pay discounts and
addi­tional contract scope

4. ID OUR EXPERTISE & VENDOR RELATIONSHIPS
We are experienced and diversified with many of the leading manufacturers in
hardware printing systems, mobility, & scanning as well as software, service, and
supplies. Our direct relationships enable us to provide you with industry leading
hardware and solution options, highly competitive pricing, and tailored services to
streamline your operations.
Primary Relationships: Technologies & Solutions :
• IBM
• Printronix
• Lexmark
• Industrial Printing
• Thermal Printing
• Laser Printing
• Line Matrix
• Mobile Printing
• Wireless Printing
• Voice Picking
• Imaging
• Barcodes
• Scanning
• Custom Labels
• Generic Labels
• Document Software
• Document Storage
• Signature Capture
• AccuSpeech Mobile
• Dascom
• Compuprint
• Avery/ Monarch
• HP
• Ricoh
• Konica Minolta
• Xerox
• Zebra
• Honeywell
• Sato
• Docpath
• Extendata
• & More
MANAGED PRINT SERVICES
We assess your existing print environment. compile real data and deliver reports that
will provide you with the intelligence that will help you to make the best decisions for
your business. Those findings will allow us to tailor our AMP team to provide the help
desk support where you see relevant.
• Print Assessments
• Blue Print Diagrams
• Device Consolidation
• Print Policy Management
• Project Management
• Deployment & Training
• Remote Monitoring
• Proactive Supplies Management
• Proactive Device Management
• Configuration Management
• Maintenance Services
• Tracking & Reporting
• Continued Process Improvement
• Industry Specific Workflow Solutions
(i)MG
ASSET MANAGEMENT TEAM
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1.866.626.4567
output management group 1$ service@outputmgroup.com