OLCF Grant for Toronto Public Library and team Technology usage in public libraries

1. Ontario Library Association Super Conference
February 2, 2018
Elizabeth Glass
Carmen Ho
Policy, Planning &
Performance Management
BRIDGE
technology
assessment
toolkit
closing the gap on technology access & inclusion

2. innisfil public library | kitchener public library | mattawa public library |
naotkamegwanning first nations public library | perth & district union
public library | toronto public library | wikwemikong first nation library |
windsor public library
Our Partners

3. the vision

4. every Ontarian has convenient, local access
to the technology they want and need, and the
comfort and confidence to use it,
so that they can access economic, educational,
social, health and civic opportunities
to achieve prosperity, advancement,
and overall well-being

5. libraries in the digital age

6. libraries across Ontario (pop 14.2 million)
71.6 million
in-person visits
310 library systems
934 branches
883,950 new technology uses
15 million workstation uses
104.8 million
visits to library websites
20.8 million wireless sessions
156,036 digital literacy program
attendees

7. 7

8. 8

9. the foundations
for lifelong
success in the
21st century, are
increasingly
dependent on
access to online
services and
networks

10. No other public institution
has the mandate and reach, physical and technical
infrastructure, talent and community presence
to support digital inclusion and literacy for all

11. opportunities for creativity and innovation

12. 12
opportunities for experiential, collaborative &
self-directed learning

13. Mount Dennis Branch
opportunities for all

14. the what and why of the
technology assessment toolkit

15. PRIMARY OUTCOMES
digital inclusion digital literacy
outcome assessment framework

16. PRIMARY OUTCOMES
SECONDARY OUTCOMES
community, social
& civic engagement
creativity &
innovation
entrepreneurship &
business development
workforce
development
digital inclusion digital literacy
outcome assessment framework

17. BRIDGE
technology assessment toolkit
Measure the outputs and outcomes of your technology
services
Identify priorities for your technology services based on
evidence
Benchmark your technology service levels with other
public libraries in Ontario; and,
Understand how prepared your frontline staff are to
support technology services

18. Overview
assessment tools
Data input interface to capture availability and
usage statistics for Technology Services
Patron survey to gather outcome-related feedback,
capture individual stories related to technology services, to
understand why specific Technology Services are not used
Staff survey to gauge how prepared frontline staff are to
deliver Technology Services, to capture areas where additional
support can better equip staff in service delivery
1
2
3

19. what we found

20. 56% used technology
at the library
digital inclusion
68% for respondents age 55+
63% for respondents
identifying as low income
46%
respondents who would not have
had access otherwise
accessed the internet
at the library
PRIMARY OUTCOMES

21. use led to longer term adoption
of the technologies
44% were introduced to
new technology
52% for respondents age 55+
84% increased their
digital comfort
after having used one or more
technology services at the library
respondents who used
technology at the library
digital literacy
PRIMARY OUTCOMES

22. community, social and
civic engagement outcomes
SECONDARY OUTCOMES
81% increased their level of
community engagement
81% increased their level of
social engagement
34% accessed online government
resources
respondents who used technology
at the library

23. multi-media and writing projects most common
SECONDARY OUTCOMES
creativity and innovation
outcomes
41% made creative products
respondents who used technology
at the library

24. SECONDARY OUTCOMES
entrepreneurship & business
development outcomes
36%
used for business-related
activities
respondents who used technology
at the library
93%
small businesses with
<20 employees

25. workforce development
outcomes
SECONDARY OUTCOMES
64% used it for
educational activities
45%
developed
employable skills
36%
developed
job search skills
respondents who used technology
at the library
43% had success in finding a job

26. panel discussion

27. next steps

28. more understanding
more access
more advocacy

29. more understanding
more access
more advocacy

30. more understanding
more access
more advocacy

31. more understanding
more access
more advocacy

32. Join Ontario’s innovative public libraries
in bridging the divide.
Call to Action
sign up today
bridge@torontopubliclibrary.ca

33. Today’s Partners
innisfil public library | kitchener public library | mattawa public library |
naotkamegwanning first nations public library | perth & district union
public library | toronto public library | wikwemikong first nation library |
windsor public library

34. Tomorrow’s Partners
innisfil public library | kitchener public library | mattawa public library |
naotkamegwanning first nations public library | perth & district union
public library | toronto public library | wikwemikong first nation library |
windsor public library |your public library | your public library|
your public library |your public library | your public library| your public
library| your public library |your public library | your public library| your
public library| your public library| your public library| your public
library| your public library| your public library| your public library |your
public library| your public library| your public library| your public
library| your public library| your public library| your public library| your
public library| your public library| your public library| your public
your public library |your public library | your public library| your public
library| your public library |your public library | your public library| your
public library| your public library| your public library| your public
library| your public library| your public library| your public library |

35. every Ontarian has convenient, local access
to the technology they want and need, and the
comfort and confidence to use it,
so that they can access economic, educational,
social, health and civic opportunities
to achieve prosperity, advancement,
and overall well-being

36. Contact Information:
Elizabeth Glass
eglass@torontopubliclibrary.ca | @ea_glass
Carmen Ho
cho@torontopubliclibrary.ca | @hocarm
#bridgethedivide
Questions?