ADVANCE, an Elite ServiceNow Partner made a significant impact by delivering comprehensive support to our Non-Profit client. As a ServiceNow implementation expert, we supported the client in their digital transformation, improving operational efficiency and the overall user experience. An important achievement was the implementation of a centralized system that streamlined access to information and resources, enabling seamless communication and cross-departmental collaboration. ADVANCE also simplified administrative processes while assuring sustainability with the introduction of a user-friendly portal. Automated workflows further improved efficiency, helping staff members work more efficiently.