VersaSRS HelpDesk Overview


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VersaSRS HelpDesk Overview

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VersaSRS HelpDesk Overview

  1. 1. <ul><ul><ul><li>versa SRS HelpDesk </li></ul></ul></ul>Quality of Service <ul><ul><ul><li>Reduce Operational Costs </li></ul></ul></ul><ul><ul><ul><li>Reduce Staff Workload </li></ul></ul></ul><ul><ul><ul><li>Improve Business Efficiencies </li></ul></ul></ul><ul><ul><ul><li>Increase Customer Satisfaction </li></ul></ul></ul><ul><ul><ul><li>Centralised & Globally Accessible </li></ul></ul></ul><ul><ul><ul><li>Trouble Ticket & Technical Support </li></ul></ul></ul>
  2. 2. versa SRS HelpDesk is a browser delivered feature-rich and flexible Help Desk and Customer Support solution that enables businesses to quickly and effectively support , manage and improve the quality of their interactions with employees, end users and customers raising service requests , issues , incidents or trouble tickets . The Total Software Solution for Customer Support & Service
  3. 3. Innovation What separates versa SRS HelpDesk from other web browser help desk applications is its unique ‘ look and feel ’. versa SRS HelpDesk has been developed with a multi-document interface that simulates a Microsoft Office environment.
  4. 4. Feature-rich, Yet Affordable versa SRS HelpDesk is a feature-rich and comprehensive solution available to small to medium businesses (SMBs) that require Enterprise Level software without the huge price tag .
  5. 5. HelpDesk & ServiceDesk Single point for all Communications Automatic Email to Ticket & Assignment to Agents Full Audit Logging, History & Information Only A Click Away .. and So Much More!
  6. 6. Customer Self-Service Portal Customer Visibility 24/7 In-built Knowledge Base & Hot News Board Reduce Requests & Follow-up Calls to the Helpdesk Reduce Operational & Staff Costs
  7. 7. Integrated CRM & Contracts Comprehensive Organisation & Contact Info View All Requests & Assets at a Glance Fully Integrated & Linked to Tickets All Contracts in one place with Soft Copy Attachments Plus Many More Modules Included Out-of-the-Box!
  8. 8. Businesses Love It! <ul><li>Single Solution across whole-of-business </li></ul><ul><li>Reduces operational costs </li></ul><ul><li>Reduces staff workloads </li></ul><ul><li>Increases staff satisfaction </li></ul><ul><li>Streamlines business processes </li></ul><ul><li>Provides exceptional Customer Service </li></ul>
  9. 9. Your Customers Love It! <ul><li>Your Customers can find answers to common problems 24/7 via the Self-Service portal. </li></ul><ul><li>Customers can check the status of their existing requests without having to call the Help or Service Desk for an update. </li></ul><ul><li>Gives your Customers a total Support & Service Experience. </li></ul>
  10. 10. Staff Love It! <ul><li>Empower your staff to focus on resolving issues faster . </li></ul><ul><li>All information - case history, conversations, communications, emails, attachments, screen-shots, etc are all just a mouse click away ! </li></ul><ul><li>Improves productivity , reduces workload & increases staff satisfaction . </li></ul>
  11. 11. Testimonials “ You’re product is ABSOLUTELY AMAZING and has become an integral way of how our company now operates!” - Sean Brown, Clear Link Networks, Inc. (USA) “ We were immediately impressed with versaSRS’ broad feature set, the wealth of information on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles ” - Randall O. Walrond, President, IVR Technologies (USA) “ versaSRS HelpDesk has greatly improved the entire business process for service requests from start to completion .. and we have only touched the surface of what the software is really capable of” - Jannis Seccafien , Customer Service Officer, Corporate Property, Adelaide City Council (AUS)
  12. 12. Implementations Include….
  13. 13. About VersaDev VersaDev is an innovative South Australian company developing best-of-breed software solutions that address the everyday Customer Service and Support problems faced by companies around the world.
  14. 14. versa SRS HelpDesk The Total Software Solution for Customer Support & Service