1. 1) What are the most common ways for Nexwave to go blank?
a) The Nexwave can go blank, if the AC Adapter is unplugged, while the machine is in use. This will make
the fuse and some critical components go off.
b) When Nexwave is dropped on any type of floor both soft and hard, the machine which has several
sensitive components get damaged. The LCD screen is not designed to take a drop on concrete or any
floor.
2) Where is Nexwave manufactured.
Nexwave is manufactured in USA.
3) Can Nexwave be serviced completely in India?
No, since many of the components are proprietary, complete servicing is done in USA. Service facilities
for small repairs are available in India.
4) Can broken glass of Nexwave be replaced?
a) LCD does not take a drop on concrete or any floor. The manufacturer is working in future for a rigid
LCD to withstand drops.
b) The cost of LCD replacement is very expensive, hence precaution to be taken while using Nexwave.
c) We donot consider warranty repair for a cracked screen knowing that device is dropped or abused.
5) What does warranty cover?
Warranty covers normal use, wear and tear. It also covers manufacturing defect.
6) Do we have a provision for a pen electrode with the Nexwave.
Nexwave does not have a provision for a pen electrode. We donot provide nor recommend pin point
electrodes.
7) What is the type of current in NMES? - Galvanic or Faradic.

2. Glavanic uses constant and direct current, Nexwave is alternating bi phasic current ie. Faradic.
8) How do you differentiate between normal TENS and Nexwave TENS?
Normal TENS has the following modes:- Burst and Normal.
Nexwave - has modulated rate and width,- Strength duration and bi-pulse
9) Is Nexwave FDA cleared.
Yes Nexwave is US FDA cleared and has 510 K.
10) Can we use Nexwave NMES as FES?
Nexwave is not designed for FES and cannot cannot be used.
11) How is the TENS design within the Nexwave
The NexWave was designed to maximize pain relief for patients by minimizing the common tendency for
patients to become accommodated to a TENS treatment (the body becomes accustomed to the
treatment signal, which gradually loses its pain relieving effect). Patients more commonly tend to
become accommodated to “Normal” or “Constant” TENS waveforms (i.e., continuous, constant
frequency) than to TENS waveforms which are changing. Since the NexWave was designed to offer
three TENS selections, the manufacturer elected to use three Modulated (changing) TENS waveforms,
rather than Normal or Constant TENS waveforms.
The manufacturer has also found that many patients do not feel that Burst mode waveforms are very
comfortable. The use of Burst modes tends to limit patient compliance by limiting the amount of time
patients are willing to take TENS therapy sessions.
In order to maximize the desire of patients to use the TENS modes within the NexWave (maximizing
patient compliance), and to minimize the accommodation that can occur (resulting in a decrease in pain
relief), the manufacturer has chosen to provide three frequency-modulated, pulse-width-modulated
treatment programs within the TENS modality.