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Mactaggart & Mickel Homes
Online Recommendations & New Ideas
May 2012
i - Introduction
Mine Digital have created a proposal detailing website
recommendations based on an investigation into
competitors and other ideas from the web.

The proposal details recommendations of possible additions
to the Mactaggart & Mickel Homes site or Facebook page,
with visual examples in some cases.
ii - Ideas
1. Interactive Timeline

The inclusion of an Interactive Timeline of the brand’s 87 year history gives
Mac Mic an opportunity to tell their company story.

Features:
            Interactive Timeline
            Images & captions on milestones


Benefits:
            Engaging
            Fun
            On trend
            Interactive
            Reinforces company heritage
            Highlights experience
2. Find Your Perfect Home

A fun way to suggest the perfect Mac Mic home for a prospective customer who
has entered their ideal living criteria.

Features:
            Small form
            Suggested home
            Add to Favourites
            Find another

Benefits:
            Engaging
            Interactive
            Fun
            Different approach to sales
3. Virtual Tours (Interior)

Virtual Tours showcasing the interiors of different Home Styles with a 360-
degree view.

Features:
            360-degree rotation
            Zoom in & out
            Key benefit highlighted

Benefits:
            Interactive
            Key features highlighted
            Preview
            Re-visit
             Showcase house range & interiors
4. Street View (External)


A Google-style ‘Street View’ allowing customers the ability to explore around
the external of a house and the neighbourhood.

Features:
            360-degree rotation
            Zoom in & out
            Key benefit highlighted

Benefits:
            Interactive
            Preview
            Re-visit
            Key features & facts highlighted
5. Bespoke Styling

Option 1 - COINS Phase 3 – Virtual styling & After Sales Experience.
Integrating an individual’s customised design choices with COINS, offering
customers an enhanced post-purchase experience and giving Mac Mic the
opportunity to cross sell & upsell.

Features:
            Interactive key
            Cost calculator
            Visual mock-up
            Submit

Benefits:
            Interactive
            Fun
            Budgeting
            Fast selection method
            Opp for upselling
            Industry leader
5. Bespoke Styling

Option 2 – Fixtures, Fittings, Upgrades & Extras page.

A simple Bespoke Styling page could be created detailing information on the
fixtures, fittings, upgrades and extras customers can add on when buying their
Mactaggart & Mickel Home.

Features:
            Explanation of products
            Images of products

Benefits:
            Personalise
            Reassure
            Customer involvement
            Offers choice
6. Starter Packs


Mactaggart & Mickel used to offer customers a ‘Starter Pack’ when they moved
into their new home. It is the proposal that this ‘Starter Pack’ be reintroduced
and displayed online.

Features:
            Highlights added extras to customer

Benefits:
            Extra mile
            Gives customer one less thing to worry about
7. New Home Gift List


New home owners create a ‘New Home’ gift list via MyMacMic along the same
lines as wedding gift lists..

Features:
            MyMacMac
            Links to retailers eCommerce sites or
            Retailer’s products on MacMic site
            Highlights when purchased

Benefits:
            Catered list in Mac Mic environment
            List all in one place
            Extra mile
            New visitors
8. Swap Old Appliances Initiative


Mactaggart & Mickel Homes could do a ‘Swapping’ initiative with old household
appliances - customers gain vouchers towards the costs of fitting their new house
for every item they hand in.

Features
           Website or Facebook app to monitor progress


Benefits
           On trend
           PR on CSR work
           Build community
9. Personal Moving Schedule


MyMacMic customers set their moving agenda prompted by questions from the
site on moving dates etc.
Mac Mic would send either email or text alerts as deadlines approach.

Features
           Personal MyMacMic login
           Question prompts
           Schedule alerts

Benefits
           Extra mile
           Smooth transition
10. Stylist Tips & Sessions

The addition of a page on the website to offer Stylist Tips.

Features
           Stylist Tips
           Book stylist sessions

Benefits
           Guidance
           Extra mile
           Customer satisfaction
           On trend
           Chance to upsell
           Competing with Muir Homes & Taylor Wimpey
11. Event Page

Event Page (calendar + new ideas)
The addition of an Events Calendar would enable Mactaggart & Mickel the
opportunity and platform, to showcase Development or Local based events, on
the developments themselves or in the communities surrounding.

Features
           Calendar
           Optional alerts

Benefits
           Outlet for local activities
           Connect with neighbours
           Promote on-site events
           Create sense of community
           Highlight CSR
           Showcase launches & open days
12. Meet the Neighbours

Online, interactive neighbourhood. New occupants of each plot, log in and
register their details with the opportunity to use message boards and chat to their
registered neighbours.

Features
           MyMacMic log in
           Message board
           Update ‘status’

Benefits
           Interactive
           Welcoming community
           Social networking
           Encourage interaction
           Creates feeling of security
           Encourages buying into community
           Highlights CSR
           Selling tool for Sales Consultants.
13. ‘From Start to Finish’ video


To feature a speeded-up video of the construction of a Mac Mic Homes build from
start to finish.
This video could also be showcased within other Mac Mic divisional websites.

Features
           Video highlighting the building process from start to finish.

Benefits
           Highlights workmanship & quality
           Insight into building process
           Shows Mac Mic as open & honest
14. MacMic Green Calculator

Prospects calculate their carbon footprint by filling in their
current home; hours of heating usage, Showers usage etc.
The Calculator then determines the prospects carbon footprint and suggests ways
in which they can make savings and improve their footprint.

Features
           Question & Answer
           Calculator
           Hints & Tips

Benefits
           Highlight CSR goals
           Highlight sustainability and build
           Shows Mac Mic savings
15. Mortgage Calculator

Option 1
A Mortgage Calculator allowing customers to check their mortgage
repayments on a particular property, calculating it according to their
circumstances & the current standard interest rate which applies to them.

Features
           Text based or interactive
           Results & advice

Benefits
           Easy first step
           Convenience
           Crucial factor
           Inform of repayments & basic living costs
           Interactive
15. Mortgage Calculator

Option 2

‘Benefits and Savings Calculator’ based on the incentives which Mactaggart &
Mickel offer to customers.
All Mac Mic incentives would be listed in an interactive form feature, allowing
prospects the opportunity to select the incentives, benefits or savings they wish to
make.

Features
           Form
           Savings calculator results

Benefits
           Promote offers & incentives
           Highlight possible savings & assistance plans
16. Revamp homepage


Though great attention was put into making sure the right layout, design and
marketing messages are contained within the Mactaggart & Mickel Homes
homepage, Mine Digital propose to do a redesign of this page in order to keep
content fresh for repeating visitors. The new design would be in-keeping with the
current design theme but provide a fresh design approach.

Features
           Consistent with branding and key marketing messages

Benefits
           Opportunity to re-evaluate
           Fresh content for repeating customers
17. Email Marketing

Option 1

Mine Digital propose that email marketing be utilised as a more focused
marketing communications tool. The number of prospects is extensive and
therefore should be utilised to maximum effect.

Features
           Branded Email Templates
           Campaign Planning
           Landing Pages
           Campaign Reporting & Hot Prospects

Benefits
           Consistent marketing
           Immediate results & feedback
           Identify potential “hot prospects”
17. Email Marketing

Option 2

In addition, Mine Digital propose that a more visual and marketing orientated
approach should be considered across all email channels including auto-responders
and email produced via COINS. New templates would be produced that would
promote the current offers and reflect ongoing marketing campaigns as well as
communicating the appropriate message.

Features
           Branded Emails
           Landing Pages
           Campaign Reporting & Hot Prospects

Benefits
           Consistent marketing
           Opportunity to include calls to action
           Immediate results & feedback
           Identify potential “hot prospects”
18. The Art of Mac Mic Living


Mine Digital suggest that Mac Mic encourage home owners to upload their own
photos of living in their Mac Mic house or living in Scotland to the website or Mac
Mic Facebook page.

Mac Mic could have a monthly amateur photography competition, with the
winner voted for via Facebook ‘Likes’.

Features
           Facebook wall with tagged images
           Monthly winner announced

Benefits
           Give back to home owners
           Create PR buzz
           New visitors
           Highlights sense of community
19. Augmented Reality

Option 1

Mactaggart & Mickel Homes could use the latest ‘augmented reality’
technology to scan a Mactaggart & Mickel Homes ad using an Aurasma app
and bring the ad to life through a virtual representation on their phone screen.

Feature
           Ad designed to be scanned by phone app
           Virtual representation shown on phone screen

Benefits
           Interactive
           On trend
           Ahead of the competition
           Visual demonstration not constrained by print
19. Augmented Reality

Option 2

    Mactaggart & Mickel Homes could use the latest ‘augmented reality’
    technology to view a virtual representation of the nearest Mac Mic Homes site
    to them on their phone screen. The App would direct users in the direction of
    the closest developments.

    Feature
               Visuals of nearest Mac Mic Homes site.
               Search by Postcode / Area
               Favourite Homes / Development

    Benefits
               Interactive / Fun
               On trend
               Ahead of the competition
               Highlights Mac Mic sites close to the user
iii - Conclusion
Mine Digital can provide more in depth detail and costing for
any of the above projects in this proposal if considered
suitable for Mactaggart & Mickel Homes.

Mine Digital have also attached the Visuals when sending
this proposal to allow Mactaggart & Mickel the opportunity
to see the visuals in a bigger scale enabling the option to
zoom into the visuals.

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New Mac Mic Homes Ideas

  • 1. Mactaggart & Mickel Homes Online Recommendations & New Ideas May 2012
  • 2. i - Introduction Mine Digital have created a proposal detailing website recommendations based on an investigation into competitors and other ideas from the web. The proposal details recommendations of possible additions to the Mactaggart & Mickel Homes site or Facebook page, with visual examples in some cases.
  • 4. 1. Interactive Timeline The inclusion of an Interactive Timeline of the brand’s 87 year history gives Mac Mic an opportunity to tell their company story. Features: Interactive Timeline Images & captions on milestones Benefits: Engaging Fun On trend Interactive Reinforces company heritage Highlights experience
  • 5.
  • 6. 2. Find Your Perfect Home A fun way to suggest the perfect Mac Mic home for a prospective customer who has entered their ideal living criteria. Features: Small form Suggested home Add to Favourites Find another Benefits: Engaging Interactive Fun Different approach to sales
  • 7.
  • 8. 3. Virtual Tours (Interior) Virtual Tours showcasing the interiors of different Home Styles with a 360- degree view. Features: 360-degree rotation Zoom in & out Key benefit highlighted Benefits: Interactive Key features highlighted Preview Re-visit Showcase house range & interiors
  • 9.
  • 10. 4. Street View (External) A Google-style ‘Street View’ allowing customers the ability to explore around the external of a house and the neighbourhood. Features: 360-degree rotation Zoom in & out Key benefit highlighted Benefits: Interactive Preview Re-visit Key features & facts highlighted
  • 11.
  • 12. 5. Bespoke Styling Option 1 - COINS Phase 3 – Virtual styling & After Sales Experience. Integrating an individual’s customised design choices with COINS, offering customers an enhanced post-purchase experience and giving Mac Mic the opportunity to cross sell & upsell. Features: Interactive key Cost calculator Visual mock-up Submit Benefits: Interactive Fun Budgeting Fast selection method Opp for upselling Industry leader
  • 13.
  • 14. 5. Bespoke Styling Option 2 – Fixtures, Fittings, Upgrades & Extras page. A simple Bespoke Styling page could be created detailing information on the fixtures, fittings, upgrades and extras customers can add on when buying their Mactaggart & Mickel Home. Features: Explanation of products Images of products Benefits: Personalise Reassure Customer involvement Offers choice
  • 15. 6. Starter Packs Mactaggart & Mickel used to offer customers a ‘Starter Pack’ when they moved into their new home. It is the proposal that this ‘Starter Pack’ be reintroduced and displayed online. Features: Highlights added extras to customer Benefits: Extra mile Gives customer one less thing to worry about
  • 16. 7. New Home Gift List New home owners create a ‘New Home’ gift list via MyMacMic along the same lines as wedding gift lists.. Features: MyMacMac Links to retailers eCommerce sites or Retailer’s products on MacMic site Highlights when purchased Benefits: Catered list in Mac Mic environment List all in one place Extra mile New visitors
  • 17. 8. Swap Old Appliances Initiative Mactaggart & Mickel Homes could do a ‘Swapping’ initiative with old household appliances - customers gain vouchers towards the costs of fitting their new house for every item they hand in. Features Website or Facebook app to monitor progress Benefits On trend PR on CSR work Build community
  • 18. 9. Personal Moving Schedule MyMacMic customers set their moving agenda prompted by questions from the site on moving dates etc. Mac Mic would send either email or text alerts as deadlines approach. Features Personal MyMacMic login Question prompts Schedule alerts Benefits Extra mile Smooth transition
  • 19. 10. Stylist Tips & Sessions The addition of a page on the website to offer Stylist Tips. Features Stylist Tips Book stylist sessions Benefits Guidance Extra mile Customer satisfaction On trend Chance to upsell Competing with Muir Homes & Taylor Wimpey
  • 20. 11. Event Page Event Page (calendar + new ideas) The addition of an Events Calendar would enable Mactaggart & Mickel the opportunity and platform, to showcase Development or Local based events, on the developments themselves or in the communities surrounding. Features Calendar Optional alerts Benefits Outlet for local activities Connect with neighbours Promote on-site events Create sense of community Highlight CSR Showcase launches & open days
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  • 22. 12. Meet the Neighbours Online, interactive neighbourhood. New occupants of each plot, log in and register their details with the opportunity to use message boards and chat to their registered neighbours. Features MyMacMic log in Message board Update ‘status’ Benefits Interactive Welcoming community Social networking Encourage interaction Creates feeling of security Encourages buying into community Highlights CSR Selling tool for Sales Consultants.
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  • 24. 13. ‘From Start to Finish’ video To feature a speeded-up video of the construction of a Mac Mic Homes build from start to finish. This video could also be showcased within other Mac Mic divisional websites. Features Video highlighting the building process from start to finish. Benefits Highlights workmanship & quality Insight into building process Shows Mac Mic as open & honest
  • 25. 14. MacMic Green Calculator Prospects calculate their carbon footprint by filling in their current home; hours of heating usage, Showers usage etc. The Calculator then determines the prospects carbon footprint and suggests ways in which they can make savings and improve their footprint. Features Question & Answer Calculator Hints & Tips Benefits Highlight CSR goals Highlight sustainability and build Shows Mac Mic savings
  • 26. 15. Mortgage Calculator Option 1 A Mortgage Calculator allowing customers to check their mortgage repayments on a particular property, calculating it according to their circumstances & the current standard interest rate which applies to them. Features Text based or interactive Results & advice Benefits Easy first step Convenience Crucial factor Inform of repayments & basic living costs Interactive
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  • 28. 15. Mortgage Calculator Option 2 ‘Benefits and Savings Calculator’ based on the incentives which Mactaggart & Mickel offer to customers. All Mac Mic incentives would be listed in an interactive form feature, allowing prospects the opportunity to select the incentives, benefits or savings they wish to make. Features Form Savings calculator results Benefits Promote offers & incentives Highlight possible savings & assistance plans
  • 29. 16. Revamp homepage Though great attention was put into making sure the right layout, design and marketing messages are contained within the Mactaggart & Mickel Homes homepage, Mine Digital propose to do a redesign of this page in order to keep content fresh for repeating visitors. The new design would be in-keeping with the current design theme but provide a fresh design approach. Features Consistent with branding and key marketing messages Benefits Opportunity to re-evaluate Fresh content for repeating customers
  • 30. 17. Email Marketing Option 1 Mine Digital propose that email marketing be utilised as a more focused marketing communications tool. The number of prospects is extensive and therefore should be utilised to maximum effect. Features Branded Email Templates Campaign Planning Landing Pages Campaign Reporting & Hot Prospects Benefits Consistent marketing Immediate results & feedback Identify potential “hot prospects”
  • 31. 17. Email Marketing Option 2 In addition, Mine Digital propose that a more visual and marketing orientated approach should be considered across all email channels including auto-responders and email produced via COINS. New templates would be produced that would promote the current offers and reflect ongoing marketing campaigns as well as communicating the appropriate message. Features Branded Emails Landing Pages Campaign Reporting & Hot Prospects Benefits Consistent marketing Opportunity to include calls to action Immediate results & feedback Identify potential “hot prospects”
  • 32. 18. The Art of Mac Mic Living Mine Digital suggest that Mac Mic encourage home owners to upload their own photos of living in their Mac Mic house or living in Scotland to the website or Mac Mic Facebook page. Mac Mic could have a monthly amateur photography competition, with the winner voted for via Facebook ‘Likes’. Features Facebook wall with tagged images Monthly winner announced Benefits Give back to home owners Create PR buzz New visitors Highlights sense of community
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  • 34. 19. Augmented Reality Option 1 Mactaggart & Mickel Homes could use the latest ‘augmented reality’ technology to scan a Mactaggart & Mickel Homes ad using an Aurasma app and bring the ad to life through a virtual representation on their phone screen. Feature Ad designed to be scanned by phone app Virtual representation shown on phone screen Benefits Interactive On trend Ahead of the competition Visual demonstration not constrained by print
  • 35. 19. Augmented Reality Option 2 Mactaggart & Mickel Homes could use the latest ‘augmented reality’ technology to view a virtual representation of the nearest Mac Mic Homes site to them on their phone screen. The App would direct users in the direction of the closest developments. Feature Visuals of nearest Mac Mic Homes site. Search by Postcode / Area Favourite Homes / Development Benefits Interactive / Fun On trend Ahead of the competition Highlights Mac Mic sites close to the user
  • 36. iii - Conclusion Mine Digital can provide more in depth detail and costing for any of the above projects in this proposal if considered suitable for Mactaggart & Mickel Homes. Mine Digital have also attached the Visuals when sending this proposal to allow Mactaggart & Mickel the opportunity to see the visuals in a bigger scale enabling the option to zoom into the visuals.