Lentis is a major mental healthcare organization located in the Netherlands that provides care, community services and support to some 32,000 patients annually. The organization offers treatment for both psychological and psychiatric problems, and employs around 4,500 people.

1. SUCCESS STORY
Lentis boosts organizational security
Lentis with Identity Manager from NetIQ
Executive Summary
Industry Description
Lentis is a major mental healthcare
organization located in the Netherlands
that provides care, community services
and support to some 32,000 patients
annually. The organization offers
treatment for both psychological and
psychiatric problems, and employs
around 4,500 people.
Business Situation
As Lentis’ IT environment grew in size
and complexity, the organization
wanted to guarantee secure Lentis offers mental healthcare, As the company grew, we wanted to
identity management across its community services and support to be able to ensure that we had a secure
operations, and reduce the time approximately 32,000 patients in the identity management system.”
taken to provision new users.
Netherlands each year. The organization
The NetIQ Difference employs around 4,500 people and has The Solution
Identity Manager Advanced established itself as a leader in service,
Edition helps Lentis to efficiently treatment effectiveness and efficiency. As part of an infrastructure renewal
support a growing workforce and Lentis’ operations are constantly project, Lentis decided to upgrade its
enhance organizational security growing, and the organization has existing Identity Manager solution and to
by providing highly automated seen an associated increase in the size link the software to its human resource
and comprehensive management and complexity of its IT infrastructure. management (HRM) application, called
of user identity information. The number of workstations in use at Beaufort. It also plans to integrate the
NetIQ Products and Services Lentis has grown by approximately NetIQ solution with a service desk tool,
Identity Manager Advanced Edition 48 percent: the IT team currently which will provide helpdesk employees
manages around 2,700 network with rapid, up-to-date information
workstations and 5,400 end-user whenever they receive a request.
accounts at 63 company locations.
“By linking Identity Manager Advanced
Eppe Wolfis, IT Manager at Lentis, said, Edition with our HRM solution, we will
“Provisioning new users is a time- be able to automatically create user
consuming practice that typically takes and email accounts for new employees,”
us two weeks to complete, as we rely said Wolfis. “Once a new member
largely on manual processes. Additionally, of staff is registered in Beaufort, the
removing users from our systems is application will send the details to
only performed periodically, so there is Identity Manager, which will then create
a potential risk of ex-employees being a new user profile. Similarly, when an
able to access confidential information. employee leaves the company, he or

2. associated access rights,” said Wolfis. and error-prone manual processes
“We plan to use Identity Manager to associated with user provisioning.
“Identity Manager will create a web-based, self-service portal
which will enable users to request “Identity Manager will save us time
save us huge amounts access to particular applications or and effort, and will also ensure that
of time and effort, and user groups. By defining specific new users are given access to the
business users as managers, we can information they need right away,”
will also ensure that new delegate access provisioning, reducing said Wolfis. “Rather than having
users are given access the administrative burden on IT staff to wait two weeks before a new
and speeding up the process.” employee can be added to our systems,
to the information they this should be completed almost
need right away.” In the future, Lentis anticipates that instantly and automatically when the
it will make further use of the rich employee is registered in Beaufort.”
Eppe Wolfis, functionality of Identity Manager
IT Manager, Lentis Advanced Edition to provide better The NetIQ solution will also boost
control of role-based identity the security of Lentis’ computing
management for employees working environment, ensuring that
from home or other remote locations, organizational information is kept safe
enabling employees to securely access and made available to the right people.
company systems from any location.
she will be deleted from Beaufort “The rich functionality of Identity
and the change will be registered The Results Manager Advanced Edition gives us a
automatically by Identity Manager, huge scope for improving the efficiency
resulting in the instant removal of Lentis is still in the process of and productivity of our operations,” said
the user from all other systems.” implementing Identity Manager Wolfis. “The solution will make life easier
Advanced Edition, but anticipates that for both the IT team and the users we
Lentis is also interested in using it will see a number of benefits once the support, and will ultimately help Lentis
new features included in Identity solution is linked to its HRM application. to deliver better service to our clients.”
Manager Advanced Edition to Centralized, highly automated access
create automated workflows for administration will make it simpler for Learn more today by contacting
self-service identity management. Lentis to manage its identity policies. your NetIQ partner or a local NetIQ
When Identity Manager is linked to sales representative, or by visiting
“We want to give business users the organization’s HRM solution, it www.netiq.com for contact
greater control over identities and will also eliminate time-consuming information in your area.
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