This document provides instructions and guidance for using various social media and collaboration tools, including Twitter, Slack, Canva, and Flickr. It outlines how to set up and navigate accounts, basic functions like tweeting, searching, and using hashtags on Twitter. It also explains how to use Slack for instant messaging and team collaboration. Canva and Flickr are mentioned for editing photos and sharing a photo library for social media use. The overall purpose is to equip users with knowledge of these platforms to effectively engage in social media and team communication.

1. #naclc16
social media cheat sheet

2. Twitter Setup
• Download the Twitter app from the App Store
or Google Play
• Open the app
• Select Log in
• Enter LCCLC username (lcclc) and password
(justicerocks) and log in
• Select the little Me icon to bring up our profile
and home feed
Note: If you are already logged into another Twitter
account, change over to Loddon Campaspe CLC’s
account before you tweet etc. To do this:
• Press the little people icon beside Edit Profile
• Make sure Loddon Campaspe CLC account is
selected (marked with a green tick)

3. Twitter basics
Twitter lingo
• Profile
• Handle (eg @lcclc)
• Tweet
• Retweet (RT)
• Mention (M)
• Like
• Reply
• Direct message (DM)
• Hashtag (eg #fundequaljustice)
• Lists

4. The Twitter interface
The Home icon (find people, go to top,
search, compose tweet)
Notifications
Moments
Messages (compose icon, selecting people or
groups)
Me (Tweets, Media, Likes)
Refresh/update

5. Tweeting
• To tweet, select the quill icon (top right)
• Click anywhere under our logo and start typing. The 140
character limit counts down as you type.
• To include your location press the little teardrop icon and
select your location
• To take or include an image select the camera icon
• To include a graphic select the GIF icon
• When complete select Tweet
To save as a draft select the X and Save Draft
To open a draft select the quill icon, select the grey quill icon
beside our logo, select your saved draft, edit and send when you
are ready.
Note: There may be multiple drafts. You can edit and save drafts
as often as you need to.
Note: Every tweet should offer our followers at least one thing
beyond plain text or an image (ie a link, a handle, a hashtag).
Deleting tweets
Sharing tweets

6. Searching
Select the magnifying glass icon and enter a
keyword, phase or hashtag (eg #naclc16)
Select the Top Tweets (most popular tweets
including your keyword, phrase or hashtag)
or All Tweets to bring up the most recent
tweets (most recent tweets at top)
You can refine your search results by
selecting the amplifier icon (filter by photos,
videos, periscopes, news, people)

7. Replies
Select the reply icon to the left of the RT
icon. The other person’s handle is inserted
automatically. Type your message after their
handle and hit send when you’re ready.
Note: Adds a personal touch but not as easy
for others to follow.

8. Retweeting
To retweet, select the recycle icon underneath
anybody else’s tweets.
Select Retweet or Quote (to include the whole
tweet as a block and include a message of your
own)
Note: Numbers beside the recycle icon indicate
how many times a tweet has been retweeted. If
the icon and number is green, we have already
retweeted this tweet.
Note: Retweets appear in our profile’s timeline.
They don’t imply endorsement but without
editing before retweeting will be interpreted as
endorsements.

9. Likes
To like a tweet, select the heart icon
Likes are a bit like giving someone the
thumbs up. They don’t appear in your
timeline.
Note: Numbers beside the heart icon
indicate how many times a tweet has been
retweeted. If the icon and number is green,
we have already retweeted this tweet.

10. Hashtags
Hashtags filter conversations across the
Twitterverse. Via the search function you can
filter hashtags by people, location etc.
Note: A tweet without a hashtag is a bit like
whistling in the dark. They allow our tweets
to be discovered by people.
However, a tweet full of hashtags looks a bit
desperate.
Be judicious.

11. Handles/Mentions
Take the time to find out if an individual or
organisation has a Twitter account before
you mention them in a tweet.
If they do, use their Twitter handle (eg
@consumer_action) rather than their name
(eg Consumer Action Law Centre) to ensure
they receive a notification (and hopefully
respond in some way)

12. Lists
Lists are curated groups of Twitter users - a
great way to organize your interests. They make
it easier to filter tweets. We can create our own
lists or subscribe to lists created by others
(updated automatically). We can also be added
to lists created by others. Lists can be public or
private.
We have created several lists and have
subscribed to others (eg Community Legal
Centres, created by NACLCBruce). To access our
lists:
Select the cog icon under our profile image
Select View Lists
Select any list to bring up only tweets or
retweets from members of that list

13. Photos
You can include photos in your tweets from
within Twitter via your mobile’s camera or
photos library. You can also share video with
followers from within Twitter via Periscope.
Note: photos shared from within Twitter
aren’t always well formatted, cropped etc. If
you have the time, edit your image via Canva.
You can mention up to 10 people in a photo
– great way to get their attention. Does chew
into the character count.

14. Links etc
You can add URLs to tweets. They can be
links to videos on YouTube, web pages, PDFs
(eg press releases) etc. Twitter automatically
compresses them so they don’t chew up
remaining characters. Great if you want to
help people follow up.

15. #naclc16 tweeting
All tweets to include #naclc16
Always use handles when
possible (eg @hudnic not Nick
Hudson).
Refer to NACLC Twitter list of
Conference attendees
ARC Justice Social Media Policy
accessible via Slack at #social-
media-tools

16. Slack
Slack is an instant messaging and team
collaboration app. It syncs across platforms
and devices and can be accessed via your
phone, iPad or desktop. Dispenses with
email.

17. Teams
Slack allows users to create and join multiple
teams. People can be invited to join teams.
Teams can be changed and deleted over
time.

18. Channels
Teams can set up channels that align with areas
of interest, projects etc. All channels are
lowercase and indicated by a hash (eg #naclc16,
#familyviolence).
Channels can be private or open.
Messages posted to channels can contain links
to relevant resources (eg the #naclc16
program).
By default Slack creates two channels #general
and #random. All members have access to these
channels and updates. #general = Company-
wide announcements and work-based matters.
#random = Non-work banter and water cooler
conversation.

19. Direct messages
Team members can send personal direct
messages. Slack message can contain links
(eg our Social media policy is a message
within the #social-media-tools channel).
Slackbot is Slack’s “Friendly bot, part-time
programmer, and Help Center assistant-in-
training.”

20. Integrations
Slack allows for integrations with other apps,
eg Dropbox, Google Calendar, Trello. Via
integrations team members can access
remotely updated documents (Dropbox), be
notified of new events (Google Calendar) etc.

21. Canva
Canva is a photo editing app that is great for
social media posts.
In Canva you can format images for tweets,
posts etc to the correct dimensions.
It also allows you to create text overlays,
apply filters etc.

22. Flickr
Flickr is a photo sharing library app. By
posting work related photos to Flickr we
create a photo library from which we can
download and share images use for future
social media use.