In the contemporary landscape of administration, digital governance has emerged as an indispensable tool for enhancing public service delivery and government efficiency.
N Chandrababu Naidu's Digital Governance Revolution in Andhra Pradeshnarsireddynannuri1
In the realm of modern administration, digital governance has emerged as a pivotal factor in enhancing public service delivery and governance efficiency. N Chandrababu Naidu, the former Chief Minister of Andhra Pradesh, recognised the immense potential of technology and led various e-governance and digitalization initiatives, transforming the state's governance system.
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
In the traditional form of public administration, service delivery is encircled with paper based long
procedures that makes the citizen dissatisfied with the services because of several problems such as delay
in the service, corruption and offices are centrally located. In order to provide better services to the citizen
Bangladesh government has taken the initiatives to make services available through online. In this regard,
government has established national web portal, combining and making all government official websites
interactive. General people now can submit their applications through online to get necessary public
services. Government breaks the rigid boundary between government offices and citizen and reaches to the
people so that they can get public services from their houses. This paradigm shift from traditional public
administration to e-governance brings changes in service delivery. It minimizes time, costs, corruption and
omits middle man culture and ultimately makes people happy. This paper utilizes qualitative approach to
examine the process, benefits of recent innovations initiated by the democratic government and analyze the
people’s perceptions. It is found that utilizing the e-government infrastructure Bangladesh government has
reached to the people and provided services at their doorsteps by establishing the national web portal
through which citizen can access their useful services. Regarding the public services related to health
service, education service, bill payment of necessary services, income tax payment, trade licence, land
records, agricultural issues, law and order service are now easily enjoyed from the house through internet.
However, the faster speed of customer demand in getting all services cannot be addressed with the limited
IT infrastructure, unskilled manpower, limited electricity supply which should be solved as quickly as
possible by emphasizing and initiating new programs. Findings show that government should think the
intended and unintended consequences of materializing some initiatives and take necessary steps before
intensifying the problem and making people unhappy with the services that have already been provided
N Chandrababu Naidu's Digital Governance Revolution in Andhra Pradeshnarsireddynannuri1
In the realm of modern administration, digital governance has emerged as a pivotal factor in enhancing public service delivery and governance efficiency. N Chandrababu Naidu, the former Chief Minister of Andhra Pradesh, recognised the immense potential of technology and led various e-governance and digitalization initiatives, transforming the state's governance system.
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
In the traditional form of public administration, service delivery is encircled with paper based long
procedures that makes the citizen dissatisfied with the services because of several problems such as delay
in the service, corruption and offices are centrally located. In order to provide better services to the citizen
Bangladesh government has taken the initiatives to make services available through online. In this regard,
government has established national web portal, combining and making all government official websites
interactive. General people now can submit their applications through online to get necessary public
services. Government breaks the rigid boundary between government offices and citizen and reaches to the
people so that they can get public services from their houses. This paradigm shift from traditional public
administration to e-governance brings changes in service delivery. It minimizes time, costs, corruption and
omits middle man culture and ultimately makes people happy. This paper utilizes qualitative approach to
examine the process, benefits of recent innovations initiated by the democratic government and analyze the
people’s perceptions. It is found that utilizing the e-government infrastructure Bangladesh government has
reached to the people and provided services at their doorsteps by establishing the national web portal
through which citizen can access their useful services. Regarding the public services related to health
service, education service, bill payment of necessary services, income tax payment, trade licence, land
records, agricultural issues, law and order service are now easily enjoyed from the house through internet.
However, the faster speed of customer demand in getting all services cannot be addressed with the limited
IT infrastructure, unskilled manpower, limited electricity supply which should be solved as quickly as
possible by emphasizing and initiating new programs. Findings show that government should think the
intended and unintended consequences of materializing some initiatives and take necessary steps before
intensifying the problem and making people unhappy with the services that have already been provided
Information and communication technology (ICT) has become an integral part of governmental activities at the outset of twenty-first century. To transform Bangladesh into “Digital Bangladesh” by the year 2021 need to provide government services at the door steps of the rural people. UDC envisages for creating a knowledge-based society by functioning as an e-service delivery point to bring various government, commercial and social services to the doorsteps of rural people by reducing all the hassles. In the past, most of the rural people did not get proper services in proper time due to the traditional service delivery system in Bangladesh.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Conceptualization of electronic government adoptionIJMIT JOURNAL
E-government facilitates provision of relevant government information in electronic form to the citizens in
a timely manner and better service delivery to citizens. Information Technology today is recognized as an
effective tool for turning the economic activity in efficient governance and in developing human resource.
E-government is a kind of governmental administration which is based on ICT Services. The essence of egovernment is using information technology to break the boundary of administrative organizations, and
build up a virtual electronic government. E-government initiatives are common in most countries as they
promise a transparent, citizen-centric government and reduce operational cost. Emerging with Egovernment, theories and practices of public administration have stepped into a new knowledge era. Egovernment presents a tremendous impetus to move forward with higher quality, cost-effective, government
services and a better relationship between citizens and government. This paper discusses the different
issues, challenges, adoption factors for e-government implementation, conceptual demarcation on these
factors and, presents a conceptual framework for better e-government performance.
Innovative information and communications technology-enabled government servi...Mindtree Ltd.
Many Indian states find themselves faced with difficulties in delivering effective services to citizens due to limited resources and outreach, low literacy levels and geographical factors. To go beyond incremental improvements, the Government of India has approved a National e-Governance plan (NeGP) with a vision to ‘make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency and reliability of such services at affordable costs to realize the basic needs of the common man’. Here is how Mindtree helped.
E-governance is using information and communication technologies at various levels of the govt , public sector and beyond for the purpose of enhancing governance.
Promoting transparency in university administration through e governanceVijay Bhaskar
The advances in information and communication technology (ICT) has created opportunities to transform the relationship between universities, students and other stake holders in new ways that contribute to the attainment of good governance. They provide choices for the universities and its stake holders to involve in the process of governance at all levels. They facilitate larger participation and better service delivery, thus making governance more efficient and effective. In addition, e-governance may lower transaction costs both for the university and its stake holders. E-governance presents many avenues for improving administrative trans- parency and performance efficiency. It has opened up new opportunities for universities to manage things differently and in a more efficient manner by utilizing information and re-engineering the processes. Many universities have launched specific initiatives for transparent administration. Students are being perceived as clients rather than beneficiaries. The Internet revolution has proved to be a powerful tool for student-centric governance of universities. An important dimension of the Internet potential is the possibility of providing educational services anytime, anywhere. This paper investigates the role of e-governance in promoting trans- parent administration in the universities.
Revolutionizing Governance_ The Era of Public Service Innovation by Henry Cri...Henry Criss
From cutting-edge technologies to novel approaches in governance, the realm of public service is witnessing a transformative shift that holds immense promise for the future.
Presentation given by Moldova at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 4: Gathering user insights and feedback.
How E-Gram can transform E-Governance in India. The digital India Project by ...Alok Babu
Nextuz came up with the Idea of digitising grama panchayats in India. We came up with a product E-Gram which can store one or more house hold survey data conducted in panchayat and can create instant analytics using data visualisation. E-Gram can also send SMS in regional languages which helps local bodies to roll out benefits and announcements quickly and more efficiently. E-Gram is a cloud based platform hence it can be even routed back to district or even state level controlled by respective officials and can monitor and control the local self bodies from district or state Level.
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Information and communication technology (ICT) has become an integral part of governmental activities at the outset of twenty-first century. To transform Bangladesh into “Digital Bangladesh” by the year 2021 need to provide government services at the door steps of the rural people. UDC envisages for creating a knowledge-based society by functioning as an e-service delivery point to bring various government, commercial and social services to the doorsteps of rural people by reducing all the hassles. In the past, most of the rural people did not get proper services in proper time due to the traditional service delivery system in Bangladesh.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Conceptualization of electronic government adoptionIJMIT JOURNAL
E-government facilitates provision of relevant government information in electronic form to the citizens in
a timely manner and better service delivery to citizens. Information Technology today is recognized as an
effective tool for turning the economic activity in efficient governance and in developing human resource.
E-government is a kind of governmental administration which is based on ICT Services. The essence of egovernment is using information technology to break the boundary of administrative organizations, and
build up a virtual electronic government. E-government initiatives are common in most countries as they
promise a transparent, citizen-centric government and reduce operational cost. Emerging with Egovernment, theories and practices of public administration have stepped into a new knowledge era. Egovernment presents a tremendous impetus to move forward with higher quality, cost-effective, government
services and a better relationship between citizens and government. This paper discusses the different
issues, challenges, adoption factors for e-government implementation, conceptual demarcation on these
factors and, presents a conceptual framework for better e-government performance.
Innovative information and communications technology-enabled government servi...Mindtree Ltd.
Many Indian states find themselves faced with difficulties in delivering effective services to citizens due to limited resources and outreach, low literacy levels and geographical factors. To go beyond incremental improvements, the Government of India has approved a National e-Governance plan (NeGP) with a vision to ‘make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency and reliability of such services at affordable costs to realize the basic needs of the common man’. Here is how Mindtree helped.
E-governance is using information and communication technologies at various levels of the govt , public sector and beyond for the purpose of enhancing governance.
Promoting transparency in university administration through e governanceVijay Bhaskar
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N Chandrababu Naidu's Digital Governance Revolution: Transforming Andhra Pradesh
1. N Chandrababu Naidu's Digital Governance Revolution: Transforming
Andhra Pradesh
In the contemporary landscape of administration, digital governance has emerged as an
indispensable tool for enhancing public service delivery and government efficiency. In
Andhra Pradesh, the former Chief Minister, N Chandrababu Naidu, not only recognized
the potential of technology but also spearheaded a series of groundbreaking
e-governance and digitalization initiatives aimed at revolutionizing the state's
governance system.
N Chandrababu Naidu firmly believed that e-governance could bridge the gap between
citizens and the government, fostering transparency, efficiency, and accessibility in
public service delivery. Under his visionary leadership, Andhra Pradesh bore witness to
the inception of the ambitious "Mee Seva" (At Your Service) initiative in 2011, marking
one of the notable achievements of the TDP. Mee Seva's primary objective was to
provide a comprehensive array of government services to citizens' doorsteps through
digital platforms. Leveraging technology, this initiative streamlined bureaucratic
processes, curbed corruption, and expedited service delivery, ultimately benefiting
millions of citizens across the state. Recognizing the profound impact of digitizing
government services, N Chandrababu Naidu initiated the "AP FiberNet" project in 2014,
driven by the vision of connecting every household in Andhra Pradesh with affordable
high-speed internet. This ambitious TDP project aimed to establish a robust digital
2. infrastructure capable of supporting the seamless delivery of various e-governance
services. AP FiberNet not only extended internet connectivity but also promoted digital
literacy among the population, enabling them to effortlessly access government
services, education, and information. Look through the official TDP website for breaking
news and flash news on TDP and its activities.
N Chandrababu Naidu's government introduced a range of mobile applications to
streamline service delivery and enhance citizen participation. The "AP CM Connect"
app empowered citizens to directly engage with the Chief Minister's Office, allowing
them to raise grievances and provide feedback with ease. Additionally, the "AP Water
Connect" app played a pivotal role in efficiently managing water supply and swiftly
resolving water-related issues. These mobile apps bolstered transparency,
accountability, and responsiveness in governance, establishing a direct and accessible
line of communication between the government and its citizens. Furthermore, N
Chandrababu Naidu recognized the potency of data analytics in steering
evidence-based governance. His TDP government established a Data Analytics Center
(DAC) tasked with aggregating, analyzing, and interpreting data from various
government departments. Political leaders of TDP closely monitored this DAC. By
harnessing the power of data, policymakers were equipped to make informed decisions,
identify emerging trends, and promptly address critical issues. The DAC proved
instrumental in the planning and execution of development projects, judicious resource
allocation, and the systematic monitoring of government initiatives, ultimately resulting
in heightened efficiency and targeted service delivery.
N Chandrababu Naidu's relentless efforts in championing e-governance and
digitalization initiatives in Andhra Pradesh have significantly elevated public service
delivery and governance efficiency. His pioneering endeavours set a benchmark not
only for the state but also for the nation, showcasing the transformative potential of
technology in advancing the welfare of citizens. As other states look to emulate these
successful initiatives, N Chandrababu Naidu's legacy as a digital governance trailblazer
remains indelibly etched in the annals of modern administration.
