This document is a resume for Raymond R. Schultz summarizing his experience in insurance claims management and investigation over 40 years. It details his roles and responsibilities in commercial claims management, internal fraud investigation, and training and instruction. It also lists his professional designations and licenses, as well as education and other training.

1. RAYMOND R. SCHULTZ, CFE, AIC, SCLA, FCLA
15506 Banyan Lane, Eden Prairie, MN 55347 Home Office 952-946-1965 E-mail rayme2613@gmail.com
Current Position
October, 2009 to (Retired)
AMERICAN FAMILY INSURANCE CO.
(Phoenix, AZ)
Commercial--Farm/Ranch Sr. Field Adjuster
August, 2003 to October, 2013 (Retired)
Commercial--Farm/Ranch Claim Unit Manager
Generally, handling larger and more complex claims in Iowa, Minnesota and Wisconsin.
• Experienced in Time Element and $1M plus losses
• Recognized as Center or Expertise for Commercial Property and Fidelity Claims
• Up to fourteen direct reports or contractors for inside and field claim positions in multiple states
• Participation in special projects, State Sales Meetings, Audits, Xactimate usage
• Hired and developed initial staffing for Central Team
• Diversity Chairperson (Wausau)
Previous Insurance Positions
January, 2002 to August, 2003
NCA GROUP INSURANCE SERVICES
(Minneapolis, MN, Orlando, FL)
Upper Midwest Regional Manager/Manager-at-
Large/General Adjuster
• Supervision of twelve adjusters handling multi-line property and asset claims in six states
• National General Adjuster -- Commercial claims over $250,000
• Supervision and Administration of Third Party Audits
• Catastrophe Team Management
• At large Manager during transition to TPA for The St. Paul Cos., GeoVera and Citizens Insurance CAT Risk
Operations
1999 to January, 2002
ST. PAUL INSURANCE COMPANIES
Claim Division
(Tampa, FL)
Commercial Property I.A. Manager
• Start-up and management of a team of seven Property Claim Supervisors and clerical support for the
supervision and cost management of all Commercial Property losses assigned to independent adjusters
• Development and oversight of National and Regional contracts with selected independent claim vendors
• Directed the I.A. Re-inspection Program
• Directly supervised all I.A. files over $250,000 and active in all fraud and mold exposures
• Piloted a nine-month program in Electronic Document Imaging (EDI)
1996 to 1999
ST. PAUL INSURANCE COMPANIES
Corporate Audit (St. Paul, MN)
Sr. Internal Investigator
• Lead investigator on internal financial defalcations, premium fraud and Claim security issues
• Development of data extracts to identify internal fraud
• Presentation of internal fraud issues to other internal areas
• Experienced in high-level confidential investigations involving intellectual and financial assets
• Preparation of detailed internal reports to CEO, CFO, Audit Committee and Legal
1977 to 1996
ST. PAUL INSURANCE COMPANIES
Claim (Bloomington, MN)
ECONOMY FIRE & CASUALTY COMPANY
(Acquired by St. Paul Cos. 1993)
• Minnesota Property Claim Unit Manager (The St. Paul)
• Corporate Property Loss Manager 1992 to 1994 (Economy)
• Corporate Property Loss Analyst/Supervisor of General Adjusters 1988 to 1992 (Economy)
• Property Supervisor 1981 to 1988 (Economy)
• Multi-line Field Adjuster Wisconsin 1977 to 1981 (Economy)
My Current Resume.doc Page 1 Over

2. RAYMOND R. SCHULTZ, CFE, AIC, SCLA, FCLA
15506 Banyan Lane, Eden Prairie, MN 55347 Home Office 952-946-1965 E-mail rayme2613@gmail.com
Claim (Freeport, IL)
My Current Resume.doc Page 2 Over

3. RAYMOND R. SCHULTZ, CFE, AIC, SCLA, FCLA
15506 Banyan Lane, Eden Prairie, MN 55347 Home Office 952-946-1965 E-mail rayme2613@gmail.com
Other Employment Education Accomplishments
(1991 to 1993)
Highland Community College
Department of Continuing Education
Freeport, IL
Instructor AIC 33 and 35 (Part-time)
Madison Area Technical College
Madison, WI
Associate Degree: Police Science
Insurance Institute of America
INS 21 AIC 22 INS 23
AIC 31 AIC 32 AIC 33 AIC 24
CPCU 551 552
Professional Designations
Senior Claim Law Associate, SCLA
Fraud Claim Law Associate, FCLA
Associate in Claims, AIC
Certified Fraud Examiner, CFE
1973-1977
Baraboo Police Department
Baraboo, WI
Police Officer
Association of Certified Fraud
Examiners
Uniform Certified Fraud Examiner
Preparation Course
Alliance of American Insurers
Supervisory-Management Course
General Principles of Insurance
Renewable Adjusting Licenses
Connecticut, Delaware, Florida 520/620,
Kentucky, Maine, Minnesota, New
Hampshire, New Mexico, North
Carolina, Oklahoma, Rhode Island,
South Carolina, Texas, Vermont,
Wyoming
1971-1973
Dane County Sheriff’s Department
Madison, WI
Deputy Sheriff (Part-time)
American Educational Institute
Legal Principles
Fraud Claim Law
Liability Claim Law
Property Claim Law
Workers’ Compensation Claim Law
John E. Reid and Associates
The Reid Technique of Interviewing
and Interrogation
(The Basic and Advanced Courses)
Special Skills and Attributes
Proficient in the identification,
investigation prosecution and defense
of fraud.
Habitat for Humanity Site Coordinator
1971-1974
United States Department of Justice
United States Marshals Service
Madison, WI
Special Deputy (Part-time)
Vale National
Residential Property Estimating
Commercial Property Estimating
General Adjustment Bureau
Business Interruption
Class Rank: First
Accomplishments
Presented PLRB Seminars.
Consistent recognition for high
performance.
110% Awards
Other
(Summer)
Madison Kipp
Machinist, Paint, Shop Supervisor
Cathay House Restaurant
Madison
Other Training -- Insurance
Management Training Seminars
Haag Engineering
PLRB Seminars
Insurance Security Association
Seminars
Other Training Law --
Enforcement
Police Academy
Narcotics Officer Training School
Coroners Training Seminars
Profiling Seminar
Proficiencies
MS Office Suite, ACL, Integra,
Xactimate
My Current Resume.doc Page 3 Over