Carolyn Franzen is an experienced aviation resource management and military veteran with over 12 years in the US Air Force. She has a proven track record of leading teams, managing large databases, and ensuring accurate data and accountability of multi-million dollar budgets. Franzen has extensive experience in customer service, policy implementation, training, and data analysis. She holds a Master's in Business Administration in Healthcare and is proficient in Microsoft Office.

1. Carolyn Franzen
299 Essex Dr
Brick, NJ 08723
Carolyn.Franzen@gmail.com
LinkedIn Account: https://www.linkedin.com/in/carolyn-franzen-a0a6a22a
PROFESSIONAL SUMMARY
Aviation Resource Management and Military Veteran with a Secret Security Clearance and 12 years of proven experience
in the United States Air Force. Accomplished measurable results while leading teams of 5 in a dynamic, fast - paced
environment. Possess a comprehensive background in Customer service, leadership, data entry, and passport
application derived from conducting domestic and global operations in the United States. Managed risk upon multiple
lines to protect assets, property, and equipment valued over $2.1 million while meeting the expectations of senior
leadership. Possess extensive knowledge in passport execution, data entry, leading, supervising, and customer service.
Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Master’s in
Business Administration in Healthcare.
 Career Experiences  Proficiencies  Customer Service
 Leadership
 Data Analysis
 Training and Development
 Policy Implementation
 Organization/Communication
 Microsoft Office Suite
WORK EXPERIENCE
04 Jul 2011 – Current US Air Force
OperationsDutyClerk US, US
 Managed and coordinated flying and ground training for 165 aircrew personnel
 Maintains one of the largest databases in the AF; tracks thousands of annual training
accomplishments
 Maintain Passport/VISA’s for Joint Base to ensure members are world wide deployable
 Updated policies/procedures to promote team building and overall mission accomplishment
 Mentored supervisors on leadership/delegation; led workload distribution/professional growth
 Briefed availability and operational status of unit to executive leadership monthly
2009 – 28 Jul 2011
Aviation Resource Management HARM NCOIC
US Air Force
US, US
 Maintains one of the largest databases in the AF; tracks thousands of monthly flight requirements
and flight pay
 Appointed second in command of office to ensure on-time and accurate data in office
 Validate flight pay for over 530 crew members, timely accountability of over $2.1M
 Alternate Records Manager for office
 Checked currencies on all crew members flying to ensure that all training is up to date before they
fly to include physicals and chambers

2. 2004-2009 US Air Force
Airspace Scheduler US, US
 Consolidatedairspace andrefuelingtracksforthree fightersquadronsandanairborne control
squadron
 ScheduledAirspace forsix militaryoperatingareas(MOA),air-to-airranges,airrefuelingtracks,
and eightmilitaryroutes(MTR).
 Dailyand monthlycoordinationwithFederal AviationAdministration(FAA)
 Prepared multiple weekly/dailyslideshowsforleadership
1999 – 2004
Aviation Resource Manager
US Air Force
US, US
 Maintains one of the largest databases in the AF; tracks thousands of annual training
accomplishments
 Checked currencies on all crew members flying to ensure that all training is up to date before
they fly to include physicals and chambers
EDUCATION
2009 Community College of the Air Force (CCAF)
2012-2015 American Sentinel University- Masters in Business Administration in
Healthcare
2008 - 2012 American Sentinel University- Business Administration (achieved
Bachelors Degree)
Oracle Browser training school
Records Management Training
SKILLS/TRAINING
 Established leader
 Experience with Microsoft Office
 Supervisory skills
 Passport Agent
 Excellent Customer Service Skills
 Civilian of career field of the year 2015
 Instructor for Self Aid Buddy Care
 Civilian of 3rd Qtr 2012
 Civilian of 4th Qtr 2013