Mrs. Susan Malin is seeking an office-based role drawing on her administration skills and experience as a receptionist, telephonist, and volunteer support worker since the 1970s. She has qualifications in business, customer service, equality and diversity as well as theology. She enjoys gardening, reading, and building computers. References are available upon request.

1. Mrs. Susan Malin
29 King Henry’s Drive, Rochford, Essex, SS4 1HY
Mobile: 07835507905 Landline: 01702 541385
E-mail: smalin@toucansurf.com
Personal Profile
I am a great listener, I am conscientious and a good time keeper. I am eager to work in any field I
am a fast learner and a serious contender, and I would love to be given a chance to prove that. I
enjoy helping people especially if they are unable to help themselves, I do have an ability to form
rapport with most people from all backgrounds. I have a well refined administration knowledge and
IT skills and I am proficient at written and verbal communication. Following years as the registered
carer of my husband and bringing up my son I am now looking forward to returning to the
workplace in an office based role. I consider integrity, discretion and confidentiality an integral part
of any job.
Key Skills
 IT (Microsoft office)
 Communication
 Excellent telephone manner
 Administration skills
 Empathy
 Advice and guidance
Employment History
1986 to Stepping Stones Advice Bureau, London
Ongoing Volunteer Support Worker
 Letter writing and making telephone calls
 Dealing with Social Security Benefit, Housing & Council Tax
Benefit problems, for people who are unable to deal with them for
their selves. Mainly Romany Gypsies from UK and Eastern Europe.
 Providing advice and guidance to people in social difficulty
1979 to Berger Paints, London
1981 Telephonist/Switchboard Operator/Relief Receptionist - Typist
 Operating switchboard
 Worked as part of a team of 6 to maximize efficiency of
switchboard
 High level of accuracy and working to strict deadlines
1979 to Printers, Bow, East London
1979 Telephonist/Receptionist
 Answering phone calls
 Copy typing company letters and memos
 Audio typing up all correspondence
 Booking appointments and meeting and greeting customers
1976 to London Handbag Company, London
1978 Telephonist/Receptionist
 Telex operator
 Copy/audio typist
 Dealing with customer phone calls as first point of contact

2.  Keeping administration records up to date
I started my working life at a 100/999 operator for what was then called “Post Office Telephones” in
1971, after two years I moved over to the international exchange, and continued there for another
two years. On leaving there I worked for Armitage Shanks, as a telephonist in their showrooms in
Holborn London WC1. I worked there for less than a year as there was a “reshuffle” and my job
vanished.
From 1978 – 1979 I worked for an employment agency in London doing temporary work, between
leaving the handbag company and starting at the printers. I left the printers as I was not really
doing the job I was supposed to be doing. I spent so much time in the factory packing the printed
items, at the owners request, that my real duties were being neglected. After a serious talk with the
boss I decided that this job was not for me, I gave in my notice and while working out my notice I
secured the job at Berger Paints.
In 1981 my husband's work moved from London to Darlington, so I left Berger Paints in September
of 1981 so I could be with my husband. Since then I have been a stay at home mum, and then full
time carer to my husband until his death in 2009.
Education and Qualifications:
NVQ2 Business and Administration – 2014 Vision2Learn
NVQ2 Customer Service – 2014 Vision2Learn
NVQ2 Equality and Diversity – 2013 Vision2Learn
Certificate in Theology, University of Exeter - 2005
City & Guilds Information Technology spread sheets – Methods 1. Microsoft Excel - 2000
City & Guilds Information Technology Word-processing – 1 Microsoft Word – 1999
GCSE English Literature – Grade B - 1995
Open University Arts Foundation course. Passed the first year’s Examination – but did not
continue due to a sudden death in the family - 1995.
GCSE English Language - Grade A* – 1993
Open college of the North West, gained five state A Level 3 certificates, in Psychology,
Principles of Care, Study Techniques, Sociology, and Philosophy - 1993
RSA English Language State 1 – Pass 1992
Left school in 1971 without any formal qualifications.
Hobbies and Interests
I like to keep as active as possible by gardening. I also take care of my two dogs. I enjoy reading
and studying and my favourite subjects are History, Philosophy, and Theology. I enjoy building my
own PC’s and I use my computer to communicate with family and friends. I also use a mobility
scooter, which I would require a safe and dry place to leave it.
Have also received an ID card from Disclosure and Barring Service, via the RVS .
I do not drive or hold a driving license.
References
Available on request